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    June 7, 2016
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The Shark HyperAir delivers premium air power and next-generation intelligence that give you an easy, healthy hair-care experience with ultra-fast drying and no heat damage, for styles that last. Attach the IQ 2-in-1 Concentrator or IQ Styling Brush and Shark HyperAIR intelligently sets the heat and airflow settings for you, taking the guesswork out of styling.
 

Does the Shark- HyperAir hairdryer contain Tephlon or PTFE? Thank you :)!

We would like to let you know that this unit does contain a little bit of Teflon/PTFE.
1 year, 5 months ago
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Posted by: 
Shark Support Team
 
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
 

Can you buy another battery and recharge separately and replace when needed to increase the time of use?

We would like to let you know that this unit does not have a replaceable battery.
1 year, 5 months ago
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Posted by: 
Shark Support Team
 
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
 

Does the roller come off to be cleaned

We would like to let you know that the the brushroll is not a removeable part.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
 

How do you charge it

We would like to let you know to charge the unit you would plug the charger that comes with the unit into the handheld.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
The Shark HydroVac XL vacs, mops and cleans itself with powerful suction and hydro mopping at the same time. It deep cleans hard floors and cleans area rugs with antimicrobial brushroll*, odor neutralizer technology, XL clean water tank and headlights. * Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odours on the brushroll.
 

My shark hydro vac keeps saying I need to put fluid in the tank but it is completely full. Is there a reset button that I can push.

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
The Shark Cordless Vertex Pro Powered Lift-Away is a versatile, cordless upright vac with the power and cleaning of a full-size vacuum (tested in Boost mode vs. ZU630). Lift away the detachable pod to clean above the floor and under furniture.
 

How good is this on carpet?

We would like to let you know that this unit works great on carpets.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

WHERE is filter located? Also is filter round or square? how often do you need to wash/clean filter?

We would like to let you now that the filter is located in the unit under the dust cup. To access the filter you would need to remove the dust cup. The filter is a triangle shape. For optimal performance, wash pre-motor foam and felt filters every 3 months under normal use. Wash post-motor foam and felt filters every 12 months under normal use.
1 year, 5 months ago
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Posted by: 
Shark Support Team
 
 Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll &amp; Anti-Allergen Complete Seal - Pewter Grey Metallic
Shark - Navigator Pet Upright Vacuum with Self-Cleaning Brushroll & Anti-Allergen Complete Seal - Pewter Grey Metallic
The Shark Navigator Pet Pro Upright Vacuum is your answer to stubborn pet hair and heavy-duty cleaning tasks. With an extendable hose for up to 12 feet of total reach for cleaning above floors, 3XL capacity, and a self-cleaning brushroll for nonstop hair removal, this vacuum cleaner is made for a floor-to-ceiling deep clean.
 

May I know the box dimension this comes with? LxWxH and the weight as well?

We would like to let you know the dimensons of the carton is 11.575"(L)*13.42"(W)*31.378"(H) and weights 19.7 lbs.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
The Shark Stratos Upright is Shark’s has ultra-powerful, whole-home cleaning vacuum. It has the ultra-powerful suction & hair pick up. At the nozzle, Stratos delivers on the innovation, packing our most advanced cleaning technologies into its low-profile frame. The DuoClean PowerFins HairPro nozzle grips & captures more dirt, debris & hair, for incredible pickup of all types of debris. Large piles, fine dust, and short & long hair are no match for DuoClean PowerFins HairPro. For above-floor cleaning, you can Lift Away the detachable pod and take your cleaning to stairs, furniture, windowsills, and more. Plus, when you lift away the pod, you transform your vacuum into a stick, for easy motorized cleaning under furniture. Shark’s new Odor Neutralizer Technology guards against bad odors inside your vacuum to help freshen your home. Plus, Anti-Allergen Complete Seal with HEPA filtration seals and traps 99.99% of dust, dander, and allergens inside of the vacuum, and out of the air you breathe.
 

Is the cord retractable?

We would like to let you know that the cord is not retractable.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

Will all of the included attachments connect to the longer tube that extends the hose? Or does just the crevice tool connect to that part?

We would like to let yoiu know that the attachments can connect to the wand as well as the handle.
1 year, 5 months ago
by
Posted by: 
Shark Support Team