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    June 7, 2016
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The Shark Cordless Vertex Pro Powered Lift-Away is a versatile, cordless upright vac with the power and cleaning of a full-size vacuum (tested in Boost mode vs. ZU630). Lift away the detachable pod to clean above the floor and under furniture.
 

Are there replacement options for the front soft roller?

We would like to let you know that you can purchase a new soft roller for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 5 months ago
by
Posted by: 
Shark Support Team
 
 Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
 

My shark vac mop will not charge. The light is white and will not stay lit Will not charge What do I do?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
 

Dose it have a hand held attachment?

We would like to let you know that you can use this as a handheld to clean above floors.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on carpets and hardfloors Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere
 

How well does it work on hardwood and vinyl floors?

We would like to let you know that this unit works great on all types of flooring including Hardwood and Carpets.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
 

Can I order extra attachments, different brushes, extra hoses for the Shark NV360 Navigator Deluxe liftaway?

We would like to let you know that you can purchase available parts and accessories for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.
 

What is the standard warranty without purchasing a protection plan?

We would like to let you know that this unit has a 5 year limited Manufactures warranty.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark AI Ultra 2-in-1 Robot Vacuum & Mop combines an ultra-powerful vacuum with Sonic Mopping for a complete clean from start to finish. Featuring Matrix Clean, the robot cleans in a precision grid taking multiple passes from multiple angles over debris ensuring no spots are missed on all your carpets and floors. Using Matrix Clean, the vacuum delivers 30% better carpet cleaning*and 50% better stain cleaning** (*vs. RV2610WD single pass tested on level loop sand, **vs. RV2001WD). Engineered to pick up more pet hair with its self-cleaning brushroll, this robot vacuum leaves no cleaning detail unmet. It even cleans edges and corners with CleanEdge Technology using blasts of air to pull debris into its cleaning path. The robot's intelligent navigation features precision home mapping and object detection. With Precision Home Mapping, the robot uses it’s 360° LiDAR vision quickly and accurately maps your home so your robot can methodically clean detecting and avoiding objects in its path, day, or night (*objects 4.5 inches or greater in its path), adapting to everyday changes in the home. When low on battery, the robot can return to its base, recharge, and pickup cleaning where it left off. Set a cleaning schedule, initiate on-demand cleaning, or activate Matrix Clean, all with sound of your voice using Amazon Alexa or Google Assistant. Utilize the app to set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates powerful Shark(R) cleaning performance with intelligent navigation to give you the ultimate floor cleaning machine.
 

Where do I buy replacement mopping pads?

We would like to let you know that you can purchase the pads for this unit by reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
 

Will this vacuum cleaner work on thick carpet?

We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier 3-in-1 uses Pure Air MicroForce to deliver fast, powerful, and quiet purification with added purified heat and purified fan modes. Clean Sense IQ senses air quality & auto-adjusts to improve and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet. *“Allergens” refers to non-living matter.
 

Is this unit ozone free?

We would like to let you know that our air purifiers do not have air ionizers and do not emit ozone.
1 year, 6 months ago
by
Posted by: 
Shark Support Team
 
The Shark Matrix Plus 2-in-1 Robot combines an ultra-powerful vacuum with Sonic Mopping for a complete clean from start to finish. First, it’s an ultra-powerful whole home vacuum on carpets and floors that empties its own dustbin. Second, it’s an ultra-powerful vacuum that sonic mops hard floors at the same time. It features Matrix Clean, which allows your robot to clean from multiple angles using a precision grid ensuring no spots are missed on all your floor types. No cleaning detail is unmet with this robot’s corner and edge cleaning, self-cleaning brushroll for pet hair, and HEPA filtration trapping 99.97% of dust and allergens into the bagless base. With Precision Home Mapping, the robot uses its 360 LIDAR vision to scan your home and build a detailed map, enabling fully autonomous movement. This also allows your robotic vacuum to detect and avoid objects in its path day or night. It creates a precise home map in the SharkClean app so you can select specific areas to clean on-demand, initiate Matrix Clean, and set cleaning schedules from anywhere. Utilize the app to set custom carpet and no-go zones for complete control of where the robot cleans and doesn’t clean. This robot masterfully integrates Matrix Clean with vacuuming, mopping, CleanEdge, and self-emptying to give you the ultimate floor cleaning machine.
 

Will it go from wood floor to carpet with fringe? As in a Persian rug?

We would like to inform you that this robot can go over carpets and rugs that have fringe, However, it may struggle and get stuck with longer tassels or fringes.
1 year, 6 months ago
by
Posted by: 
Shark Support Team