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The Shark HydroVac XL vacs, mops and cleans itself with powerful suction and hydro mopping at the same time. It deep cleans hard floors and cleans area rugs with antimicrobial brushroll*, odor neutralizer technology, XL clean water tank and headlights. * Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odours on the brushroll.
 

Every time I try to mop, my digital clean tank light flashes indicating the clean tank is empty. However, it is full and it will not continue to run. What can I do to fix this

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 6 months ago
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Posted by: 
Shark Support Team
 
The Shark HyperAir delivers premium air power and next-generation intelligence that give you an easy, healthy hair-care experience with ultra-fast drying and no heat damage, for styles that last. Attach the IQ 2-in-1 Concentrator or IQ Styling Brush and Shark HyperAIR intelligently sets the heat and airflow settings for you, taking the guesswork out of styling.
 

How long is the warranty and is there any recall on the power cords.

We would like to let you know that this unit has a 2 year limited manufactures warranty.
1 year, 7 months ago
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Shark Support Team
 
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
 

We have rugs with a shaggy carpet style, we have struggled in the past to find a stick vacuum that will function on rugs like ours. Does this vacuum work well on thicker/shaggy carpet?

We would like to inform you that our vacuums work great on most carpets, and rugs however, they may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
1 year, 7 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
 

I bought it yesterday and still have not seen the quality of air to be 100%. It does not for above 89%. I cleaned the room, changed linen and I thought that after 24 hrs of continuos use, my air in the room should be completely cleaned. Is that correct?

We would like to let you know that you can check the AIR INFO on the Air Purifier by pressing the AIR INFO button on your unit, you can switch between air quality info options. These include percentage of clean air, estimated time until the air will be clean, and the estimated number of PM1.0, PM2.5, and PM10 particles in the air surrounding the unit.
1 year, 7 months ago
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Posted by: 
Shark Support Team
 
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
 

New vertex duoclean. Wand lights not working. Sent out new hose and wand unit. Still won't work. Old apex duoclean wand works.?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
1 year, 7 months ago
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Posted by: 
Shark Support Team
 
The Shark Pet Cordless Stick Vacuum combines deep-cleaning suction with cordless convenience. Powerful suction delivers deep cleaning on both hard floors and carpets while the vacuum's lightweight design and removable handheld vac allow for cleaning from floor to ceiling. For added convenience, the XL dust cup features CleanTouch technology for hands-off debris disposal.
 

Is there assembly required?

We would like to let you know that there is some assemble required. However, it is very simple.
1 year, 7 months ago
by
Posted by: 
Shark Support Team
 
The Shark Stratos Upright is Shark’s has ultra-powerful, whole-home cleaning vacuum. It has the ultra-powerful suction & hair pick up. At the nozzle, Stratos delivers on the innovation, packing our most advanced cleaning technologies into its low-profile frame. The DuoClean PowerFins HairPro nozzle grips & captures more dirt, debris & hair, for incredible pickup of all types of debris. Large piles, fine dust, and short & long hair are no match for DuoClean PowerFins HairPro. For above-floor cleaning, you can Lift Away the detachable pod and take your cleaning to stairs, furniture, windowsills, and more. Plus, when you lift away the pod, you transform your vacuum into a stick, for easy motorized cleaning under furniture. Shark’s new Odor Neutralizer Technology guards against bad odors inside your vacuum to help freshen your home. Plus, Anti-Allergen Complete Seal with HEPA filtration seals and traps 99.99% of dust, dander, and allergens inside of the vacuum, and out of the air you breathe.
 

How long is the cord on the Shark Statos?

We would like to let you know that the cord is 25 feet long.
1 year, 7 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
 

For example, I have a cat, and of course sometimes the litterbox smells, even though I clean it out daily and change the litter every other week.

We would like to let you know the Shark Air Purifier is equipped with a 3-stage HEPA filter that is designed to capture 99.98% of particles down to the 0.1–0.2 micron range, plus odors and VOCs. The cylindrical structure pulls air through the back and sides of the unit and passes it through the HEPA filter. Particles such as smoke, mold, and allergens are then trapped in the HEPA filter, allowing only clean air to be passed through the top vents.
1 year, 7 months ago
by
Posted by: 
Shark Support Team
 
The Shark Air Purifier uses Pure Air Microforce to deliver fast, powerful, and quiet purification in a compact size. Clean Sense IQ senses air quality & auto-adjusts to improve air quality and report results in real time. A HEPA filter captures 99.98% of airborne particles like allergens*, dust, and dander (based on IEST-RP-CC007.3, 0.1-0.2 microns). Cleans up to 500 square feet.
 

Is the filter a carbon filter as well ?

We would like to let you know that the filter equipped with carbon for heightened protection against household odors and VOCs.
1 year, 7 months ago
by
Posted by: 
Shark Support Team
 
 Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights &amp; XL Clean Tank - Pure Water
Shark - HydroVac Cordless Pro XL 3-in-1 Vacuum, Mop and Self-Cleaning System with LED Headlights & XL Clean Tank - Pure Water
Shark HydroVac Cordless Pro XL 3-in-1 multi-surface cleaner vacuums, mops and cleans itself with powerful suction & hydro mopping at the same time. It deep cleans hard floors and cleans area rugs. Includes a self-cleaning, antimicrobial brushroll* to help prevent odors & bacterial growth on the brushroll; 2-tank system to separate clean & dirty water; extra large clean tank; headlights; LED display and multi-surface concentrate with odor neutralizer technology. *Brushroll treated with antimicrobial substance to preserve roller and resist bacterial odors on the brushroll.
 

How big is the tank?

We would like to let you know that the Clean water tank capacity is 16.9 fl. Oz.
1 year, 7 months ago
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Posted by: 
Shark Support Team