Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
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Shark Support Team's Questions
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The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.
I have installed a new flooring not too long ago. The manufacturer manual indicates ”The vacuum head should be a brush or felt attachment. [Do not use a vacuum with a beater bar head]”.Is the “Vertex DuoClean PowerFins” is a good choice? Thanks.
We would like to let you know that our vacuums are tested on many floor types to ensure they are safe to use on all floor types. However, we would recommend reaching out to the manufacture of the floors to ensure that this type of vacuum will not void any warranty and such.
2 years, 8 months ago
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Shark Support Team
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
how to remove rolling cleaning brush
We would like to let you know that the brushroll is not removeable. To clean off any debris on the bristles, carefully use scissors within the brushroll groove to cut away any hair or debris wrapped around the brushroll.
2 years, 8 months ago
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Shark Support Team
Shark - Steam & Scrub Dirt Grip Soft Scrub & Dusting Washable Pads XKITP7000D - White/Gray
Shark Dirt Grip Soft Scrub & Dusting washable pads are designed to deliver gentle but powerful cleaning on all sealed hard floors. The Soft Scrub pads are made from a textured material to provide excellent absorption and added scrubbing power. The Dusting pads bring a polished finish to hardwood floors, and can clean tight spaces and corners. Compatible with all Shark Steam & Scrub mops.
This will not work with 7100 shark
We would like to let you know that these pads are design for all models of our Steam and Scrub steam mop.
2 years, 8 months ago
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Posted by:
Shark Support Team
The Shark Vertex Powered Lift-Away is an ultra-powerful Shark upright, featuring DuoClean PowerFins. While the soft front roller pulls in particles, PowerFins deliver nonstop contact to pick up more in every pass (vs. original DuoClean). Plus, Powered Lift-Away lets you detach the pod to go under furniture with the motorized nozzle, or clean above the floor with a push of a button.
When using to vacuum under furniture; what is the height of the Vacuum? The space between the rug and couch is 3"; will the vacuum fit in a 3" space?
We would like to let you know that the height of the floor nozzle is approximately 2.75 inches tall.
2 years, 8 months ago
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Shark Support Team
Shark - IQ Robot Self-Empty XL RV1001AE, Wi-Fi Connected, Robot Vacuum with Self-Cleaning Brushroll - Black
Forget about vacuuming for up to a month. The Shark IQ Robot Self-Empty XL combines the convenience of a self-empty base + IQ Navigation total home mapping for complete, efficient cleaning with the performance of Shark suction and self-cleaning brushroll. After each cleaning session, your robot vacuum automatically empties into the bagless base, which holds up to a month of dirt and debris.
Can you cut the boundary strips or only use it as a whole piece?
We would like to let you know that the boundary strips can be cut, it just has to be longer than 18 inches.
2 years, 8 months ago
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Shark Support Team
Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue
The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.
Does the filter need to be changed
We would like to let you know that the filter is washable with water. The filters only need to be replaced if they are damaged.
2 years, 8 months ago
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Shark Support Team
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
can someone point me to the page with filters? is this model similar to pet plus wz140 sold at walmart?
We would like to let you know that you can purchase filters for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 8 months ago
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Shark Support Team
Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black
The Shark IQ Robot Self-Empty XL combines convenience with intelligence and performance. After each cleaning session, your robot vacuum automatically empties the dust bin into the bagless base, which holds up to 30 days of dust and debris. With IQ Navigation, your robot cleans your home row by row to assure a whole-home clean. With Shark’s powerful suction, you get amazing cleaning performance.
I cannot connect my robot to Wi-Fi Do I carry it to a specific room to clean and shut the door?. Will it map the entire house at once?
We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 8 months ago
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Posted by:
Shark Support Team
Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue
The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.
What is the height of the vacuum head I guess you call it? I'm talking about the floor vacuuming part that holds the vacuum brush. I want to know if it will go under my sofa to clean there. In inches please.
We would like to let you know that the height of the floor nozzle is approximately 2.75 inches.
2 years, 8 months ago
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Shark Support Team
Shark - AI Robot Vacuum, WiFi Connected - Gray
The Shark AI Robot combines the latest innovations for a whole-home clean you can't get from any other robot. Features include: Shark's patented suction power; AI Laser Navigation for precision cleaning and object avoidance; and UltraClean Mode for targeted deep cleaning.
Does it work on carpet floors
We would like to let you know that this Robot works on hard floors and carpet.
2 years, 8 months ago
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Posted by:
Shark Support Team