Shark Support Team

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Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.

is there any difference between this one and the AV2001WD

We would like to let you know that both of these units are part of the same series. The differences is where the unit is sold, also accessories may vary as well.

2 years, 9 months ago

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Shark Support Team

Shark - AI Ultra Robot Vacuum with Matrix Clean, Home Mapping, HEPA Bagless Self Empty Base, WiFI Connected - Black

The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.

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Where to purchase the filter

We would like to let you know that you can purchase filters by reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 9 months ago

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Shark Support Team

Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black

Does this vacuum work without WIFI

We would like to inform you that this robot can work without Wi-Fi. You would need to press the buttons located on the robot to get it to run, however you would not be able to use the app or any features of the unit that would require Wi-Fi. We recommend connecting it to Wi-Fi and pairing it with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also be able to set up a cleaning schedule with the app.

2 years, 9 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.

If my Vacmop is spraying like crazy shooting across the room and up on my walls and cabinets what should I do?

We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 9 months ago

Posted by:

Shark Support Team

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.

Where can you purchase the BotBoundry strips?

We would like to let you know that you can purchase BotBoundry strips by reaching out to our Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

2 years, 9 months ago

Posted by:

Shark Support Team

Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper

Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)

What is the noise/decibel level of this vacuum?

We would like to let you know that the sound our units emits is no louder than a regular vacuum.

2 years, 9 months ago

Posted by:

Shark Support Team

Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray

Vac mop will vacuum just fine but it won’t spray the solution when I press the spray button. Device is fully charged and the solution Reservoir is filled to the max line.

2 years, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender

Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.

My daughter saw something on the bottom of the box that states that the vacuum could cause cancer. I personally have not seen what the actual message says. Could you tell me why there is such a message? What is the risk factor?

We would like to let you know that we are required by law in the State of California to include the warning you see. We include the warning in abundance of caution and the comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning and since it is not feasible to test for every single chemical, we're including the label with our products. Please rest assured that this product and all SharkNinja products are in compliance with all applicable laws and regulations.

2 years, 9 months ago

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Shark Support Team

Shark WANDVAC System Pet Ultra-Lightweight Powerful Cordless Stick Vacuum with Charging Dock - Iconic Steel Grey

Meet the Shark WANDVAC System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in hand vac or wand mode, or snap into stick vacuum mode in seconds to tackle floors and carpets with ease. Includes a sleek charging and storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, and more.

Does anyone else notice that this vacuum makes a loud screeching noise or did I get a defective one?

2 years, 9 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Upright Vacuum with Anti-Allergen Complete Seal - Blue Jean

The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.

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Is there a light on this sweeper

We would like to let you know that this vacuum does not have headlights.

2 years, 9 months ago

Posted by:

Shark Support Team