Shark Support Team
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- First AnswerJune 7, 2016
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Shark Support Team's Reviews
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Shark - Rocket Corded Stick Vacuum - Orange
At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.
Can i vacuum my tile floor with this one?
We would like to let you know that this vacuum can be used on tile floors.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
My vac just stopped charging. What can I do?
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey
The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.
Mine came with no side brushes is there a way to order them separately or get some replaced?
We would like to let you know that you can order the side brushes for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Air Purifier 4 with Anti-Allergen Multi-Filter Advanced Odor Lock, 1,000 sq. ft., Smart sensing - White
The Shark Air Purifier 4 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality & auto-adjust power. It purifies air with 4 powerful fans and anti-allergen HEPA filtration with advanced odor protection.
Is this safe for dogs
We would like to let you know that the Air purifiers are safe to use around pets.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
It seems that mine is plugged. Where should I take it apart to clean it?
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 10 months ago
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Posted by:
Shark Support Team
The Shark Navigator Lift-Away ADV Upright Vacuum features a lighter and easier-to-detach Lift-Away pod for go-anywhere cleaning. Anti-Allergen Complete Seal locks in 99.99% of dust and allergens, keeping them out of the air that you breathe (based on ASTM F1977 of particles .3 microns or larger). Also equipped with an easy-empty dustup and Swivel Steering to easily maneuver around obstacles.
Is this vacuum anti-allegen sealed?
We would like to let you know that this vacuum does have is Anti-Allergen Complete Sealed.
2 years, 10 months ago
by
Posted by:
Shark Support Team
Shark - Rocket Corded Stick Vacuum - Orange
At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.
WHAT ACCESSORIES GO WITH THIS MODEL HV301
We would like to let you know that this vacuum comes with a crevice tool, an upholstery tool and an anti-allergen dust brush.
2 years, 10 months ago
by
Posted by:
Shark Support Team
Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey
The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.
Does this work well on carpet also?
We would like to let you know that our Robots work great on carpets as well as barefloors.
2 years, 10 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Powered Lift-Away Upright Vacuum - Rose Gunmetal
Shark Rotator Powered Lift-Away Deluxe 3-in-1 Upright Vacuum: Easily remove dirt, dust and debris from carpets and bare floors with a bagless vacuum that converts from an upright to a Lift-Away Pod with powered brush roll to a canister with caddy.
Does NV751 need vacuum bag?
We would like to let you know that this vacuum is bagless.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop S7001 - Cashmere Gold
The Shark Steam & Scrub scrubbing and sanitizing* steam mop gently scrubs and sanitizes* all at once. The combination of steam and rotating pads delivers up to 2x better stuck-on stain removal vs. traditional steam mops** on sealed hard floors. This deeper cleaning removes dust, residue, grease, and bacteria while providing chemical-free sanitization*.
what is the difference between the Shark Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop - S7001TGT and the Shark Steam and Scrub All-in-One Scrubbing and Sanitizing Hard Floor Steam Mop - S7001?
We would like to let you know that the S7001TGT has 3 cleaning modes and comes with 4 dirt grip pads, and the S7001 has 2 cleaning modes and comes with 2 dirt grip pads.
2 years, 10 months ago
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Posted by:
Shark Support Team