Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - Air Purifier 4-Fan Anti-Allergen HEPA Filter with Advanced Odor Lock, Compatible with HE401, HE402 - Grey

The Shark Air Purifier 4-Fan NANOSEAL Filter with true HEPA and Advanced Odor Lock captures 99.98% of large, small, & micro-sized particles from the air and is equipped with carbon for heightened protection against household odors and VOCs. Compatible with Shark Air Purifier 4-Fan Models (HE400, HE401, HE402, HE405).

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Are the Shark air purifier 6 and 4 filters the same?

We would like to let you know that the filters are specific to each series. The filters for the HE600 and HE400 are not interchangeable.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor And Fumes Lock, 1,200 sq. ft., Smart Sensing - Charcoal Gray

The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.

Does this air purifier make any beeping noises, like when it is turned on or when you use different settings?

We would like to let you know that the Air Purifier does beep when turning on or changing the settings.

2 years, 10 months ago

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Shark Support Team

Shark WANDVAC System Pet Ultra-Lightweight Powerful Cordless Stick Vacuum with Charging Dock - Iconic Steel Grey

Meet the Shark WANDVAC System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in hand vac or wand mode, or snap into stick vacuum mode in seconds to tackle floors and carpets with ease. Includes a sleek charging and storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, and more.

Will this handle a lot of cat hair?

We would like to let you know that this vacuum is good for picking up cat hair. Depending on the amount of cat hair you may need to empty the dust cup more often.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - Wandvac Upright Vacuum - Rose Gold

Meet the Shark Wandvac System, the ultra-powerful, lightweight 3-in-1 cordless vacuum ready for anything. Handle above-floor cleans in handvac or wand mode, or snap into stick vacuum mode in seconds to tackle floors & carpets with ease. Includes a sleek charging & storage base, HyperVelocity accelerated suction power, and a PowerFins brushroll to deep-clean dirt, debris, pet hair & more.

Does the shark wandvac upright vacuum run quiet

We would like to let you know that the sound our units emits is no louder than a regular vacuum.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - Cordless Pet Plus Stick Vacuum with Anti-Allergen Complete Seal & PowerFins, Self-Cleaning Brushroll - Blue

The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.

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Is this vacuum good for picking up cat litter out of carpet?

We would like to let you know that this vacuum is great for picking up all types of debris from all types of floors, including dry kitty litter from carpets.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - Rocket Corded Stick Vacuum - Orange

At under 9 lbs., this powerful ultra-lightweight corded stick vacuum handles all floor types and easily converts into a handheld vacuum. It boasts nonstop corded performance for whole-home cleaning from floor to ceiling. Swivel Steering allows for excellent control in tight spaces and additional tools give you the ability to clean in crevices and tackle stubborn pet hair.

How long does it stay charged?

We would like to let you know that this is a corded vacuum.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.

Does this vacuum run into chairs and walls or does it avoid them

We would like to let you know that our Robots are designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floor. By using an array of sensors, the Shark ION ROBOT will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black

The Shark IQ Robot Self-Empty XL combines convenience with intelligence and performance. After each cleaning session, your robot vacuum automatically empties the dust bin into the bagless base, which holds up to 30 days of dust and debris. With IQ Navigation, your robot cleans your home row by row to assure a whole-home clean. With Shark’s powerful suction, you get amazing cleaning performance.

Does this model have home mapping and room select?

Best Answer

Yes, the mapping feature is available and this offers the option to schedule a clean or select a specific room to clean.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray

Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.

How important is the five foot front clearance and the three foot side clearance in placing the Shark AI Robot in a room?

Allowing the suggested clearance for the dock of 5 ft. in front and 3 ft. on each side will ensure the robot can navigate and dock properly for best performance.

2 years, 10 months ago

Posted by:

Shark Support Team

Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey

Do the lights need to be on? Also is the hair tangling at least “easy” to remove?

For best performance it is suggested to leave the lights on while running the robot. The brushroll can be removed from the Robot to easily remove any hair.

2 years, 10 months ago

Posted by:

Shark Support Team