Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - AI Robot Vacuum RV2001 with Self Cleaning Brushroll, Object Detection, Wi Fi - Gray
Shark AI Robot Vacuum RV2001 truly adapts to your home, so you don’t have to clean before your robot cleans. IQ Navigation is even smarter with AI Laser Vision, helping your robot avoid objects and respond to no-go zones as it cleans row by row.
Will this work on darker flooring without the cliff sensors stopping it from running purely due to floor color?
We would like to let you know that the Shark ION Robot has cliff sensors that prevent it from going over stairs or somewhere it shouldn't. Sometimes, they are triggered by especially dark floor or dark and thick carpets. You can try cleaning off the four cliff sensors with a dry cloth, but it is possible your robot will not clean this area of your house.
2 years, 10 months ago
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Shark Support Team
Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black
The Shark IQ Robot Self-Empty XL combines convenience with intelligence and performance. After each cleaning session, your robot vacuum automatically empties the dust bin into the bagless base, which holds up to 30 days of dust and debris. With IQ Navigation, your robot cleans your home row by row to assure a whole-home clean. With Shark’s powerful suction, you get amazing cleaning performance.
Can this vaccum be used on carpets too?
We would like to let you know that our Robots can be used on carpets.
2 years, 10 months ago
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Shark Support Team
Shark - Vertex Bagless Corded Canister Vacuum with DuoClean PowerFins - Black/Copper
Get powerful Shark suction and advanced cleaning technology in a compact canister vac. DuoClean PowerFins take on floors and carpets: two brushrolls pick up more in every pass vs. original DuoClean. The self-cleaning brushroll delivers powerful pet hair pickup with no hair wrap and Anti-Allergen Complete Seal traps over 99.9% of dust and allergens. (Based on ASTM F1977, down to .3 microns.)
What are the numbers for this models replacement filters?
We would like to let you know that you can purchase filters for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 10 months ago
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Posted by:
Shark Support Team
The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.
Can this robot function without connecting to wifi? Do I HAVE to use the app to control it?
We would like to inform you that this robot can work without Wi-Fi. You would need to press the buttons located on the robot to get it to run, however you would not be able to use the app or any features of the unit that would require Wi-Fi. We recommend connecting it to Wi-Fi and pairing it with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also be able to set up a cleaning schedule with the app.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - Ultimate Professional Iron - Copper/Gray
Shark GI505 Ultimate Professional Iron: Smooth wrinkles from your clothing to maintain a professional, stylish appearance using this iron. A stainless-steel soleplate allows easy gliding action and heat retention during use. The lightweight design and 10' cord permit simple movement.
Does this iron has anti-drip function and auto shut off ?
We would like to let you know that this Iron does have a anti-drip function and auto shut off.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
While holding in the vacuum button is it supposed to spray solution or do you need to stop vacuuming
We would like to let you know that you can spray solution while vacuuming, however it is not recommended as the unit could suck up the liquid and can damaged the unit.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere.
Is this good for pet hair on carpet and tile floors?
We would like to let you know that this Robot is good for picking up pet hair on all types of flooring.
2 years, 10 months ago
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Posted by:
Shark Support Team
The Shark Vertex Pro combines the power and performance of a full-size vacuum* with the ease of a cordless stick. It features deep-cleaning DuoClean PowerFins and a self-cleaning brushroll to get rid of hair wrap. *Tested in Boost mode vs. ZU360.
How long does the battery last before needing another charge
We would like to let you know that the runtime of this vacuum can vary between 10 to 60 minutes on a full charge depending on the mode it is being used in.
2 years, 10 months ago
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Posted by:
Shark Support Team
The Shark AI Ultra Robot Vacuum combines powerful vacuuming with Matrix Clean Navigation, leaving no spots missed for an ultra whole-home clean. Features include: powerful Shark suction power, Matrix Clean Navigation for a deeper cleaning, HEPA 60-day capacity base for collecting and trapping dust and allergens, and CleanEdge Technology for better edge cleaning.
Are there bags available to put in the bin to collect the dust/dirt?
We would like to let you know that our Robots are bagless.
2 years, 10 months ago
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Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
Does it heat the cleaning liquid
We would like to let you know that this unit does not heat the cleaning liquid.
2 years, 10 months ago
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Posted by:
Shark Support Team