Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
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Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black
The Shark IQ Robot Self-Empty XL combines convenience with intelligence and performance. After each cleaning session, your robot vacuum automatically empties the dust bin into the bagless base, which holds up to 30 days of dust and debris. With IQ Navigation, your robot cleans your home row by row to assure a whole-home clean. With Shark’s powerful suction, you get amazing cleaning performance.
My main living spaces are on 2 levels with 3 steps in between. Will I be able to map the 2 levels and set the unit up (without the dock) to have it do the upper level?
We would like to let you know that the Robot can only map one level. You can manually put the robot on another level to clean then once it is finished you would need to manually put the robot back on the dock.
2 years, 8 months ago
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Posted by:
Shark Support Team
Shark - DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Cinnamon
Shark's full-sized Powered Lift-Away upright vacuum features DuoClean and self-cleaning brushroll technologies, while giving you the power to tackle hard-to-reach areas under furniture and above the floor. The DuoClean dual-brushroll system deep-cleans carpets and gives hard floors a polished look, while the self-cleaning brushroll delivers nonstop hair removal.
Does this vacuum work on plush carpet?
We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
2 years, 8 months ago
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Posted by:
Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor Lock, 1,200 sq. ft., Smart Sensing - White
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
Does this have a smart app to track various air quality data? Also can it be scheduled to only work at certain times of the day?
We would like to let you know that our Air Purifiers do not have a smart app, and can not be scheduled to work at only certain times of the day.
2 years, 8 months ago
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Posted by:
Shark Support Team
Shark - EZ Robot Vacuum RV912S with Self-Empty Base, Bagless, Wi-Fi - Dark Grey
The Shark EZ Robot is your easy path to a smart clean. It combines the convenience of a self-empty base with powerful Shark suction for a complete home clean. After each cleaning session, your robot automatically empties itself into the bagless self-empty base, which holds multiple sessions’ worth of dirt and debris so you can forget about vacuuming for weeks. Now that’s easy.
Is this compatible with Alexa?
We would like to let you know that this unit can be connected to Alexa.
2 years, 8 months ago
by
Posted by:
Shark Support Team
Shark - IQ Robot Self-Empty XL UR1005AE, Robot Vacuum, IQ Navigation, Wi‐Fi - Black
The Shark IQ Robot Self-Empty XL combines convenience with intelligence and performance. After each cleaning session, your robot vacuum automatically empties the dust bin into the bagless base, which holds up to 30 days of dust and debris. With IQ Navigation, your robot cleans your home row by row to assure a whole-home clean. With Shark’s powerful suction, you get amazing cleaning performance.
Do you recommend buying the extended warranty?
We would like to let you know that this unit has a 1 year limited manufactures warranty. If an extended warranty is purchased on the unit at the time of purchase this would come into effect after the manufactures warranty has expired.
2 years, 8 months ago
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Posted by:
Shark Support Team
The Shark Cordless Pet Plus Vacuum with Anti-Allergen Complete Seal combines powerful suction with cordless convenience to deliver deep cleaning on all floor types. Its lightweight design and removable hand vac allow for cleaning from floor to ceiling.
Is the filter washable or do you have to buy replacement filters? What is the expected life of the rechargeable battery with light to normal use?
We would like to let you know that the filters are washable with water only. Once washed they would need to be air dried completely before putting back in the unit.
2 years, 8 months ago
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Posted by:
Shark Support Team
Shark - Navigator Lift-Away Bagless Upright Vacuum - Lavender
Shark Navigator Lift-Away NV352 Vacuum Cleaner: Get deep cleaning action and powerful performance from start to finish. Antiallergen technology means dust and dirt stays in your vacuum instead of in the air you breathe.
How does the Shark NV352 work on the new high & thick pile carpets?
We would like to inform you that this unit works great on most carpets, and rugs however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.
2 years, 8 months ago
by
Posted by:
Shark Support Team
Shark - VACMOP Pro Cordless Hard Floor Vacuum Mop with Disposable VACMOP Pad - Charcoal Gray
Shark VACMOP Pro cordless hard floor system uses an innovative all-in-one disposable pad to vacuum and lock away debris other pads push around, and to spray mop tough messes. Pick up dry debris, then spray mop, and toss the pad with one click–never touch a dirty pad again! Features LED headlights, charger, 2 disposable pads, and a 12-oz. bottle of Shark VACMOP Multi-Surface Cleaner.
How do I remove something from the shark vac mop vent? I sucked something up without the pad on
We are sorry to hear that you are having this issue with your Shark. To better assist you with this we recommend reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
2 years, 8 months ago
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Posted by:
Shark Support Team
Shark - AI Robot Vacuum & Mop with Home Mapping, WiFi Connected - Black
Shark AI Robot VACMOP combines powerful vacuum suction and hard floor wet mopping for a complete clean, all in one robot. Features include: Shark suction power, Sonic Mopping that delivers 100 scrubs per minute for stuck-on stains, and AI Laser Navigation for precision cleaning.
Does this work for two floor houses?
We would like to let you know that the Robot can only map one level. You can manually put the robot on another level to clean then once it is finished you would need to manually put the robot back on the dock.
2 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - Air Purifier 6 With Anti-Allergen HEPA Filter Advanced Odor Lock, 1,200 sq. ft., Smart Sensing - White
The Shark Air Purifier 6 with Anti-Allergen Multi-Filter uses Clean Sense IQ technology to constantly track air quality and auto-adjust power. It delivers clean air with 6 powerful, quiet fans and anti-allergen HEPA filtration with advanced odor & fumes protection.
Does the air purifier require a 2 or 3 prong outlet?
We would like to let you know that the Air Purifier has a 2 prong plug.
2 years, 9 months ago
by
Posted by:
Shark Support Team