Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

I have three #5s. If I buy this voice speaker, I assume I will relocate one of the 5s and use this voice speaker as the one wired to the wifi modem, and that this new one will be the only one I can give voice commands to. Is that right?

You will only be able to speak directly to the Sonos One as it has a microphone. However, you can issue voice commands for the other speakers through the One. For example, if you move a Play:5 to the living room and your One is in the office you would be able to tell whichever voice assistant you choose for the Sonos One to "Play X in the Living Room" and music would start on that speaker.

4 years, 5 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Does the placement of the Sound bar need to be in an open area? My TV stand has a place below the top where the current speaker is located that is only open on the front side.

Best Answer

You can place the Beam in a cabinet and it should perform great! Additionally, you can utilize our Trueplay process to tune the Beam to sound great no matter where it is placed!

4 years, 5 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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I’m looking to buy a system that can play music From my phone, for my wired outdoor speakers( Klipsch). Do I need to or should I buy the port? Or would the amp be able to accomplish my needs? Looking for some advice please!

If you currently have wired, outdoor speakers the Sonos Amp would be a great way to power them and allow you to stream music with the Sonos app over WiFi. You could use a port if there is already an amplifier connected to the speakers but a Sonos Amp is the cleanest way to stream music to wired speakers.

4 years, 5 months ago

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Sonos Customer Care

Sonos - Playbar Wireless Soundbar

Make immersive, high-resolution audio an integral part of your entertainment with this Sonos Playbar soundbar. Bluetooth connectivity streams your favorite playlist wirelessly from your smart device, while automatic tuning ensures rich, detailed sound anywhere in the room. This Sonos Playbar soundbar lets you connect speakers in different rooms over Wi-Fi.

can I hook the play bar to a projector

If the projector has a digital optical output you can absolutely connect it to Playbar.

4 years, 5 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

How many watts of power does this speaker provide?

The Sonos One SL is designed to deliver rich, room filling sound. We do not provide specific power output for any of our speakers.

4 years, 5 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

When using blue tooth, will two moves play in stereo?

Best Answer

The Sonos Move does not support stereo pairing over Bluetooth.

4 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Will this allow me to connect to the internet from my car?

Unfortunately no. The Move functions as a WiFi enabled Sonos speaker while you are in a WiFi network but has the ability to switch to Bluetooth to be used on the go. It requires a WiFi source or a bluetooth source to function.

4 years, 5 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

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In light of the Covid-19 operating procedures at Best Buy Stores, How do I handle a Sonos Connect to Port upgrade?

Please call your local store to determine the best way to process this transaction.

4 years, 5 months ago

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Sonos Customer Care

Sonos - Refurbished Play:5 Wireless Speaker - Black Matte

Enjoy outstanding dynamic sound with this refurbished Sonos Play:5 speaker. Wi-Fi connectivity lets you stream your favorite music wirelessly, while the capacitive touch controls ensure seamless operation. This black Sonos Play:5 speaker has six drivers that deliver detailed, powerful audio, and the built-in 3.5mm jack enables connection to a smartphone or a PC for an immersive listening experience.This product has been refurbished. Learn more.

Who refurbished this – Sonos or Best Buy?

This appears to be the Play:5 that is refurbished by Sonos.

4 years, 5 months ago

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Sonos Customer Care

Sonos - Speaker Stands (2-Pack) - White

Set optimal positions for Sonos One or Play:1 devices with this pair of Sonos speaker stands. The solid frame construction and bases with bumpers ensure stability, and the 33-inch height is suitable for most surround sound home theater systems. Keep power cords hidden thanks to the cable management feature on the stems and bases of these Sonos speaker stands.

Does this stand work as well for the Sonos One SL?

These stands are designed to work with the Sonos One SL! They look and work great!

4 years, 5 months ago

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Sonos Customer Care