Sonos Customer Care

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September 20, 2019
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Sonos Customer Care's Answers

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Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I have the ARC hooked up to Wi-Fi and it seems to recognize the Sub but not sure any sound is coming out of the Sub. I do not have the ability to hook up the Sub to Wi-Fi, will it work without being hooked up to Wi-Fi? Thank you!

The Sub must be connected to the Arc via a network connection. This would either have to be wifi, or with an ethernet cable. Please reach out to us if you need help with this at support.sonos.com

1 year, 7 months ago

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Sonos Customer Care

Sonos - Beam (Gen 2) - Black

Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.

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Can a ATT remote control the Beam with a LG G2 OLED tv?

Any IR remote can control Beam!

1 year, 7 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

I have a Sonos - Beam Soundbar with Voice Control built-in and wanted to add speakers to it so you can turn the volume up for someone that might be hard of hearing. What speakers should I get?

This is completely up to you. Our recommendation is the One SL as it's in expensive and easy to place on an end table next to your loved one with hearing complications.

1 year, 7 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Hi, Can I connect the 2 rear surround pre-amp outputs from my Marantz receiver to my Connect (Gen2) analog audio in ports, then connect this AMP to passive rear speakers, and have quality wireless connection for my rear surround from Connect > AMP?

Unfortunately, no.

1 year, 7 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Ceiling Speakers (Pair) - White

Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.

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Can these speakers be paired with the Sonos Subwoofer (Gen 3) when connected to the Sonos Amp?

Yes, our Amp bonds wirelessly to Sub.

1 year, 7 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

If you have sonos speakers set up at home can you set up this speaker outside the home and use the Sonos app or would it only be Bluetooth.

The Roam would connect as a bluetooth speaker.

1 year, 8 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

What are all the turntables that work with these speakers? Is it only the Victrola Stream Onyx and Carbon?

Victrola Stream products are the only products that wirelessly connect to Sonos speakers. However, any turntable can work with our products when plugged into the back of Sonos Amp, or Port. Note with Port, you may need a phono preamp.

1 year, 8 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Can this speaker be plugged in on 220v AC. I'am looking foa a good speaker where I can bring home where outlet is 220v vice the US oulet of 110V. Thank you.

It can! Our products have the necessary components for both 110v and 220v.

1 year, 8 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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Can the Sonos Sub be paired with a Sonos Ray?

Indeed it can!

1 year, 8 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Can I replace one of my Sonos Play 1 speakers with a Sonos One?

Thank you for your question! We aren't sure the context you're referring to by "replacing"? You can have up to 32 speakers on one system so you can add the One if you'd like. If your Play 1 is still functional and you wold just like to replace it with a One, by all means you can!

1 year, 8 months ago

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Sonos Customer Care