Sonos Customer Care
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- Answer Count1478
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- First AnswerSeptember 20, 2019
- Last AnswerFebruary 27, 2024
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Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.
Sonos No sound on METV channel with Sonos. All other channels work with sound. spectrum came to my home and we discovered sound when the Sonos was shut off or unplugged. Why?
If you're experiencing issues with sound on a specific channel (in this case, METV) when using your Sonos system, but all other channels work fine, there could be a few potential reasons for this behavior:
Audio Format Compatibility: It's possible that the audio format used by the METV channel is not fully compatible with your Sonos system. Some channels or programs may use audio formats that are not supported by certain audio equipment, leading to issues with sound playback. In this case, you may need to adjust the audio settings on your TV or Sonos system to ensure compatibility with the audio format used by the METV channel.
Volume Leveling or Audio Processing: Some TVs and audio equipment have built-in audio processing features such as volume leveling, dynamic range compression, or audio enhancement modes. These features can sometimes affect the audio output and may cause issues with certain channels or programs. Try adjusting the audio settings on your TV or Sonos system to see if disabling or adjusting these features resolves the issue.
Network Interference: In some cases, network interference or signal issues can affect the performance of wireless audio systems like Sonos. If the METV channel is being streamed over a network connection, network interference or signal dropouts could potentially impact the audio playback. Try troubleshooting your network connection or relocating your Sonos speakers to see if it improves the audio performance on the METV channel.
Sonos Software or Firmware Updates: Ensure that your Sonos system is running the latest software and firmware updates. Updates can often address bugs or compatibility issues that may affect audio playback.
Other Factors: There could be other factors at play, such as audio settings on your TV or optical audio connections, or external devices connected to your TV or Sonos system. Check all audio settings and connections to ensure they are configured correctly.
Audio Format Compatibility: It's possible that the audio format used by the METV channel is not fully compatible with your Sonos system. Some channels or programs may use audio formats that are not supported by certain audio equipment, leading to issues with sound playback. In this case, you may need to adjust the audio settings on your TV or Sonos system to ensure compatibility with the audio format used by the METV channel.
Volume Leveling or Audio Processing: Some TVs and audio equipment have built-in audio processing features such as volume leveling, dynamic range compression, or audio enhancement modes. These features can sometimes affect the audio output and may cause issues with certain channels or programs. Try adjusting the audio settings on your TV or Sonos system to see if disabling or adjusting these features resolves the issue.
Network Interference: In some cases, network interference or signal issues can affect the performance of wireless audio systems like Sonos. If the METV channel is being streamed over a network connection, network interference or signal dropouts could potentially impact the audio playback. Try troubleshooting your network connection or relocating your Sonos speakers to see if it improves the audio performance on the METV channel.
Sonos Software or Firmware Updates: Ensure that your Sonos system is running the latest software and firmware updates. Updates can often address bugs or compatibility issues that may affect audio playback.
Other Factors: There could be other factors at play, such as audio settings on your TV or optical audio connections, or external devices connected to your TV or Sonos system. Check all audio settings and connections to ensure they are configured correctly.
3 months, 3 weeks ago
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Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
Was planning to add another Sub to my TV. Wanted more bass, specially when I play music. Can I have 2 subs on my TV besides my Arc. Any issues here or can I connect it to play just directly with the Five?
Yes, you can have two subs connected to your arc for even more powerful bass and an immersive experience. You can also opt to play them with your Five but ii is highly recommend just adding them to your home theatre system.
3 months, 3 weeks ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Can I attached a record player to this amp through the rca inputs ?
Yes, you can connect a record player to the Sonos Amp through the RCA inputs. The Sonos Amp has RCA line-in inputs that allow you to connect external audio sources such as a record player, CD player, or any other device with RCA output. To do this, you'll need an RCA cable to connect the output of your record player to one of the RCA inputs on the Sonos Amp. Once connected, you can select the input on the Sonos app or through the Sonos Amp itself to listen to the audio from your record player through your Sonos system.
3 months, 3 weeks ago
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Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
I am purchasing the Sony - Bluetooth Stereo Turntable. Will these speakers work? I understand they are both bluetooth capable but are they wired capable as well?
Unfortunately, these are not wired speakers and do not allow for a wired connection other than ethernet.
3 months, 3 weeks ago
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Sonos Customer Care
Place your Sonos Era 100 speakers anywhere in the room with this pair of custom-designed stands. The weighted base provides added stability and integrated cable management elegantly hides the power cable for a sleek, streamlined look.
I have One SL model S38 speakers will these stands work?
Unfortunately, One SL stands are not compatible with Era 100s.
3 months, 3 weeks ago
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Sonos Customer Care
Secure your Beam sound bar to the wall with this black Sonos wall mount. It provides a stable way to install the home theater device.
Will this attach to my TV mount assembly (EchoGear EGXLF-1)? I want the speaker to move in alignment with the TV if I move that. If this particular mount doesn't is there another mount for Sonos Beam II that will?
The mount from Sonos.com for the Beam (Gen 2) is a standalone mount for the soundbar only and does not feature attachments to existing mounts. Sanus does sell a mount that connects to existing mounts and will mount the soundbar. This can be found here: https://www.sonos.com/en-us/shop/sanus-tv-mount-beam?utm_campaign=rta_sonos_pmax_us_catch-all&utm_medium=cpc&utm_source=google&utm_content=rta_sonos_pmax_us_catch-all&utm_term=&gclsrc=aw.ds&gad_source=1&gclid=CjwKCAiArfauBhApEiwAeoB7qNKDh0DLJakxvCytRZ3thQruIsJY8G7Rh939Bn9aY42SJRDFs0qUiRoCZN0QAvD_BwE.
I hope this helps!
I hope this helps!
3 months, 3 weeks ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
Will the Sonos SL connect to our Sony Bluetooth record player?
The Sonos One SL is a Wi-Fi speaker designed primarily for use within the Sonos ecosystem, and it does not have Bluetooth capability. Therefore, it cannot directly connect to your Sony Bluetooth record player via Bluetooth.
However, there are alternative methods to connect your Sony Bluetooth record player to a Sonos system, including using a Sonos Port or a Sonos Amp. These devices can be connected to your record player and integrated into your Sonos system, allowing you to stream audio from your record player to your Sonos speakers.
Here's how you can set it up:
Using Sonos Port: The Sonos Port is a device that allows you to connect your existing audio equipment, such as a record player, to your Sonos system. You can connect your Sony Bluetooth record player to the Sonos Port using audio cables (such as RCA cables) and then connect the Sonos Port to your Sonos network. Once connected, you can stream audio from your record player to any Sonos speakers in your system.
Using Sonos Amp: The Sonos Amp is a versatile amplifier that can be used to power passive speakers or integrate existing audio equipment into your Sonos system. You can connect your Sony Bluetooth record player to the Sonos Amp using audio cables and then connect the Sonos Amp to your Sonos network. Similar to the Sonos Port, you can stream audio from your record player to any Sonos speakers in your system.
By using either the Sonos Port or Sonos Amp, you can integrate your Sony Bluetooth record player into your Sonos system and enjoy your vinyl records through your Sonos speakers.
If you have any further questions or need assistance with integrating your Sony Bluetooth record player with your Sonos system, please don't hesitate to ask!
However, there are alternative methods to connect your Sony Bluetooth record player to a Sonos system, including using a Sonos Port or a Sonos Amp. These devices can be connected to your record player and integrated into your Sonos system, allowing you to stream audio from your record player to your Sonos speakers.
Here's how you can set it up:
Using Sonos Port: The Sonos Port is a device that allows you to connect your existing audio equipment, such as a record player, to your Sonos system. You can connect your Sony Bluetooth record player to the Sonos Port using audio cables (such as RCA cables) and then connect the Sonos Port to your Sonos network. Once connected, you can stream audio from your record player to any Sonos speakers in your system.
Using Sonos Amp: The Sonos Amp is a versatile amplifier that can be used to power passive speakers or integrate existing audio equipment into your Sonos system. You can connect your Sony Bluetooth record player to the Sonos Amp using audio cables and then connect the Sonos Amp to your Sonos network. Similar to the Sonos Port, you can stream audio from your record player to any Sonos speakers in your system.
By using either the Sonos Port or Sonos Amp, you can integrate your Sony Bluetooth record player into your Sonos system and enjoy your vinyl records through your Sonos speakers.
If you have any further questions or need assistance with integrating your Sony Bluetooth record player with your Sonos system, please don't hesitate to ask!
3 months, 3 weeks ago
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Posted by:
Sonos Customer Care
Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.
How long is the warranty on a Sonos Ray soundbar ?
The Sonos Warranty covers defects in materials and workmanship in every Sonos product for one (1) year from the date of shipment from Sonos or the date of the original retail purchase from an Authorized Sonos Dealer.
3 months, 3 weeks ago
by
Posted by:
Sonos Customer Care
Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.
How long is the warranty on a Sonas Ray soundbar #6506474 ?
The Sonos Warranty covers defects in materials and workmanship in every Sonos product for one (1) year from the date of shipment from Sonos or the date of the original retail purchase from an Authorized Sonos Dealer.
3 months, 3 weeks ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
How long is the power cord?
The standard power cable for the Sonos One is 6 ft (2 m) long. Sonos also offers short power cables that are 19.7 in (.5 m) and long power cables that are 11.5 ft (3.5 m). I hope this helps!
3 months, 3 weeks ago
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Posted by:
Sonos Customer Care