Sonos Customer Care
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- First AnswerSeptember 20, 2019
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Unleash your listening experience with Move 2. Upgraded inside and out, this portable powerhouse puts heart-pumping stereo sound wherever you want it. Enjoy up to 24 hours of non-stop playback. Rated IP56, this speaker is both dust and water resistant, making it perfect for outdoor use.
Is this model compatible with Sonos One 2nd Gen?
Yes, this model is compatible with Sonos One (Gen 2).
6 months ago
by
Posted by:
Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
Are these the same or different from the 6 inch in-ceiling speaker set on the Sonos website?
Yes these are the same speakers from our website.
6 months ago
by
Posted by:
Sonos Customer Care
Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.
What is an ideal or recommended distance between the 2 speakers? Recommended height? I’m installing this in my backyard patio.
When installing Sonos architectural speakers in your backyard patio, here are some general guidelines for optimal placement:
Distance Between Speakers:
Ideal Spacing: For stereo sound and balanced coverage, the distance between two Sonos architectural speakers should typically be between 6 to 10 feet (1.8 to 3 meters). This spacing helps create a more immersive and evenly distributed sound experience.
Height:
Recommended Height for In-Ceiling Speakers: The speakers should be installed about 7 to 10 feet (2.1 to 3 meters) above the listening area. This height allows for optimal sound dispersion and avoids direct overhead sound, which can be less pleasant.
Recommended Height for In-Wall or outdoor Speakers: Position these speakers about 3 to 4 feet (0.9 to 1.2 meters) above the floor. This height is typical for listening at a seated position and helps ensure sound is directed towards the listening area.
Additional Tips:
Avoiding Obstacles: Ensure there are no obstructions (like large furniture or overhangs) directly blocking the sound path between the speakers and the listening area.
Angle and Orientation: If possible, angle the speakers slightly towards the main listening area to focus the sound where it’s needed most.
These recommendations can vary based on specific speaker models and the layout of your patio. For the best results, you might also consult the installation guide provided by Sonos or seek advice from a professional installer.
Distance Between Speakers:
Ideal Spacing: For stereo sound and balanced coverage, the distance between two Sonos architectural speakers should typically be between 6 to 10 feet (1.8 to 3 meters). This spacing helps create a more immersive and evenly distributed sound experience.
Height:
Recommended Height for In-Ceiling Speakers: The speakers should be installed about 7 to 10 feet (2.1 to 3 meters) above the listening area. This height allows for optimal sound dispersion and avoids direct overhead sound, which can be less pleasant.
Recommended Height for In-Wall or outdoor Speakers: Position these speakers about 3 to 4 feet (0.9 to 1.2 meters) above the floor. This height is typical for listening at a seated position and helps ensure sound is directed towards the listening area.
Additional Tips:
Avoiding Obstacles: Ensure there are no obstructions (like large furniture or overhangs) directly blocking the sound path between the speakers and the listening area.
Angle and Orientation: If possible, angle the speakers slightly towards the main listening area to focus the sound where it’s needed most.
These recommendations can vary based on specific speaker models and the layout of your patio. For the best results, you might also consult the installation guide provided by Sonos or seek advice from a professional installer.
6 months ago
by
Posted by:
Sonos Customer Care
Effortlessly enrich your entertainment experience with the latest generation of Beam, now with Dolby Atmos. Enjoy panoramic sound for shows, movies and games when the TV is on, and stream music radio and more when it's off.
Do I need an Optical cable for Beam gen 2 to work with other Sonos speakers (music on Sonos app) AND Samsung Picture Frame TV audio?
For the Sonos Beam Gen 2 to work with other Sonos speakers and your Samsung Picture Frame TV, here's how the connections work:
Connecting Sonos Beam Gen 2 to TV:
The Beam Gen 2 connects to your TV via an HDMI eARC (Enhanced Audio Return Channel) or HDMI ARC port. This connection allows the Beam to receive audio from your TV, including for other sources connected to the TV.
Optical Cable: The Beam Gen 2 does not use an optical cable. It relies solely on HDMI eARC/ARC for audio from the TV. If your TV only has an optical out, you would need a separate HDMI-to-Optical adapter to convert the signal.
Streaming Music on Sonos App:
To stream music to the Beam Gen 2 and other Sonos speakers, you do not need an optical cable. All Sonos speakers, including the Beam Gen 2, communicate over Wi-Fi via the Sonos app. Ensure all your Sonos devices are connected to the same Wi-Fi network and configured in the Sonos app.
Connecting Sonos Beam Gen 2 to TV:
The Beam Gen 2 connects to your TV via an HDMI eARC (Enhanced Audio Return Channel) or HDMI ARC port. This connection allows the Beam to receive audio from your TV, including for other sources connected to the TV.
Optical Cable: The Beam Gen 2 does not use an optical cable. It relies solely on HDMI eARC/ARC for audio from the TV. If your TV only has an optical out, you would need a separate HDMI-to-Optical adapter to convert the signal.
Streaming Music on Sonos App:
To stream music to the Beam Gen 2 and other Sonos speakers, you do not need an optical cable. All Sonos speakers, including the Beam Gen 2, communicate over Wi-Fi via the Sonos app. Ensure all your Sonos devices are connected to the same Wi-Fi network and configured in the Sonos app.
6 months ago
by
Posted by:
Sonos Customer Care
Astonishingly lightweight, durable, and powerful, Roam 2 makes it easy to enjoy Sonos sound everywhere life takes you. Just pair, play, and go. Enjoy up to 10 hours of size-defying clarity and bass. Fully IP67 waterproof and dustproof, Roam 2 is ready for the outdoors. Plus, it doubles as a smart speaker at home.
Can the Roam 2 be paired up with the Roam 1?
The Sonos Roam 2 and Roam 1 cannot be paired together in stereo or as a group. Sonos devices, including the Roam 2 and Roam 1, can only be paired or grouped with other Sonos speakers of the same model or different models, but they need to be on the same Sonos system and app.
If you’re looking to use multiple Roam speakers together, you can use the Sonos app to group them for synchronized playback, but this will not enable stereo pairing. For stereo sound, you would need to pair two Roam 2s or two Roam 1s.
If you’re looking to use multiple Roam speakers together, you can use the Sonos app to group them for synchronized playback, but this will not enable stereo pairing. For stereo sound, you would need to pair two Roam 2s or two Roam 1s.
6 months ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
What subwoofer to use for the best sound quality?
I highly recommend pairing Sonos Arc with the Sub (Gen 3). It's like peanut butter and jelly!
6 months ago
by
Posted by:
Sonos Customer Care
Upgrade your TV, music, and gaming experiences with this impressively compact and easy-to-use soundbar. Experience precisely balanced sound, including crisp dialogue and solid bass, plus streamlined control with your TV remote, the Sonos app, Apple AirPlay 2, and more.
Can you mount under the tv?
Yes, Our Sonos soundbars look amazing under your TV ;)
6 months ago
by
Posted by:
Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
Looking at a Garden series 8.1 outdoor speaker package which includes an Sr2-125 amp and a Sonos Port. Can I run the line out from my ONKYO TX-SR393 receiver to the line in on the Sonos port? I'd like to be able to control outdoor volume from my phone.
Yes, you can run the line-out from your ONKYO TX-SR393 receiver to the line-in on the Sonos Port. Here's how you can set it up:
Connect the Receiver to the Sonos Port:
Use an RCA cable to connect the line-out of your ONKYO TX-SR393 receiver to the line-in on the Sonos Port. This will allow the audio signal from your receiver to be fed into the Sonos system.
Configure the Sonos Port:
In the Sonos app, go to the settings for the Sonos Port and configure the line-in source. You can adjust the settings to ensure that the audio from your receiver is correctly routed through the Sonos system.
Set Up the Sonos Amp and Outdoor Speakers:
Connect the Sonos Port to the SR2-125 amp using an appropriate connection method (usually RCA or similar). Then, connect the amp to your outdoor speakers.
Control Volume with the Sonos App:
With the Sonos Port and amp set up, you should be able to control the volume of the outdoor speakers through the Sonos app on your phone. The app allows you to manage the volume and audio settings for connected speakers.
Ensure Proper Configuration:
Make sure the Sonos Port is set to handle line-in audio correctly, and verify that the input levels are set appropriately to avoid distortion or low volume issues.
By connecting your ONKYO receiver to the Sonos Port and using the Sonos app to control volume, you'll be able to integrate your outdoor speakers into your Sonos system and manage them from your phone.
Connect the Receiver to the Sonos Port:
Use an RCA cable to connect the line-out of your ONKYO TX-SR393 receiver to the line-in on the Sonos Port. This will allow the audio signal from your receiver to be fed into the Sonos system.
Configure the Sonos Port:
In the Sonos app, go to the settings for the Sonos Port and configure the line-in source. You can adjust the settings to ensure that the audio from your receiver is correctly routed through the Sonos system.
Set Up the Sonos Amp and Outdoor Speakers:
Connect the Sonos Port to the SR2-125 amp using an appropriate connection method (usually RCA or similar). Then, connect the amp to your outdoor speakers.
Control Volume with the Sonos App:
With the Sonos Port and amp set up, you should be able to control the volume of the outdoor speakers through the Sonos app on your phone. The app allows you to manage the volume and audio settings for connected speakers.
Ensure Proper Configuration:
Make sure the Sonos Port is set to handle line-in audio correctly, and verify that the input levels are set appropriately to avoid distortion or low volume issues.
By connecting your ONKYO receiver to the Sonos Port and using the Sonos app to control volume, you'll be able to integrate your outdoor speakers into your Sonos system and manage them from your phone.
6 months ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
My sono subwoofer has a steady white light showing that it’s connected, but it isn’t working. I have reset it numerous times and still doesn’t work. All instructions on the Sono’s app have been followed. I have a warranty on the system. What to do next?
Sonos Support:
Since you have a warranty, contact Sonos customer support for further assistance. Explain the issue in detail and mention the troubleshooting steps you've already taken. They might offer additional troubleshooting steps or arrange for a replacement if necessary.
Warranty Claim:
If Sonos support determines that the subwoofer is defective and still under warranty, they will guide you through the process of a replacement or repair.
By following these steps, you should be able to resolve the issue or get further assistance from Sonos support. Find out more at support.sonos.com
Since you have a warranty, contact Sonos customer support for further assistance. Explain the issue in detail and mention the troubleshooting steps you've already taken. They might offer additional troubleshooting steps or arrange for a replacement if necessary.
Warranty Claim:
If Sonos support determines that the subwoofer is defective and still under warranty, they will guide you through the process of a replacement or repair.
By following these steps, you should be able to resolve the issue or get further assistance from Sonos support. Find out more at support.sonos.com
6 months ago
by
Posted by:
Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
Can I hook four 8 small speaker 6.5" ti one amp?.
Yes, you can hook up four 6.5" speakers to a single amplifier, but there are some considerations to keep in mind:
Impedance Matching:
Ensure that the total impedance load of the speakers matches the output impedance of the amplifier. For example, if your amplifier is rated for 8 ohms per channel, and you are connecting multiple speakers, you need to calculate the combined impedance.
Series Wiring: Adds the impedance values. For instance, two 8-ohm speakers in series result in a total impedance of 16 ohms.
Parallel Wiring: Reduces the impedance. Two 8-ohm speakers in parallel result in a combined impedance of 4 ohms.
Amplifier Rating:
Make sure the amplifier can handle the impedance load of the connected speakers. If the combined impedance is lower than what the amplifier is rated for, it can overheat or become damaged.
Power Handling:
Check that the total power handling of the speakers does not exceed the amplifier’s output power. Ensure the amplifier is capable of driving all four speakers without distortion or damage.
Wiring Configuration:
Use proper wiring techniques to connect the speakers. Poor connections or incorrect wiring can lead to audio issues or damage.
If you are unsure, consult the amplifier's manual or seek advice from an audio professional to ensure a safe and effective setup.
Impedance Matching:
Ensure that the total impedance load of the speakers matches the output impedance of the amplifier. For example, if your amplifier is rated for 8 ohms per channel, and you are connecting multiple speakers, you need to calculate the combined impedance.
Series Wiring: Adds the impedance values. For instance, two 8-ohm speakers in series result in a total impedance of 16 ohms.
Parallel Wiring: Reduces the impedance. Two 8-ohm speakers in parallel result in a combined impedance of 4 ohms.
Amplifier Rating:
Make sure the amplifier can handle the impedance load of the connected speakers. If the combined impedance is lower than what the amplifier is rated for, it can overheat or become damaged.
Power Handling:
Check that the total power handling of the speakers does not exceed the amplifier’s output power. Ensure the amplifier is capable of driving all four speakers without distortion or damage.
Wiring Configuration:
Use proper wiring techniques to connect the speakers. Poor connections or incorrect wiring can lead to audio issues or damage.
If you are unsure, consult the amplifier's manual or seek advice from an audio professional to ensure a safe and effective setup.
6 months ago
by
Posted by:
Sonos Customer Care