The Sonos Amp should be able to connect to and power a third-party subwoofer, such as your JL Audio sub. If the subwoofer is receiving power but not being recognized by the Sonos Amp or the app, here are some steps to troubleshoot the issue:

1. Check the Subwoofer Output Connection
Subwoofer Cable: Ensure that the subwoofer cable is securely connected to the Subwoofer Out port on the Sonos Amp and the input on your JL Audio subwoofer.
RCA Cable: The Sonos Amp uses a standard RCA connection for the subwoofer output. Ensure that you are using a quality RCA cable and that it is fully inserted into both the Sonos Amp and the subwoofer.
2. Subwoofer Settings on the Sonos Amp
Subwoofer Level and Settings:
Open the Sonos app and navigate to the room where the Sonos Amp is set up.
Go to Settings > System > (Your Room with the Amp) > Subwoofer.
Ensure that the subwoofer is set to "On" and that the crossover and volume levels are set appropriately.
If the subwoofer is recognized, you should see these settings available in the app.
3. Subwoofer Configuration
JL Audio Subwoofer Settings:
Check the settings on your JL Audio subwoofer itself. Make sure that it is set to the correct input mode (e.g., LFE or Line-In) and that the subwoofer’s volume is turned up.
Crossover Frequency: If the subwoofer has its own crossover frequency settings, make sure they are set correctly. The Sonos Amp typically handles crossover internally, so you may want to set the subwoofer to "LFE" mode if available, which bypasses the subwoofer’s internal crossover.
4. Power Cycle
Power Cycle Both Devices:
Turn off both the Sonos Amp and the JL Audio subwoofer, unplug them for about 30 seconds, and then plug them back in and power them on. Sometimes a simple reset can help establish the connection.
5. App Update and Firmware
App and Firmware Updates:
Ensure that your Sonos Amp and the Sonos app are running the latest firmware and software versions. Sometimes connectivity issues can be resolved with a simple update.
6. Check for Subwoofer Signal
Subwoofer Signal:
Test the subwoofer by connecting it directly to another audio source (like a receiver or different amp) to ensure that it is producing sound. This will help confirm whether the issue lies with the subwoofer or the Sonos Amp.
7. Check the Subwoofer Port
Subwoofer Out Port:
Inspect the subwoofer out port on the Sonos Amp for any physical damage or debris that might be preventing a proper connection.
8. Consult Sonos Support
Sonos Support:
If none of the above steps resolve the issue, it may be necessary to contact Sonos Support for further assistance. They can help you diagnose any potential issues with the Amp or the app.
By following these steps, you should be able to determine whether the issue lies with the Sonos Amp, the JL Audio subwoofer, or the connection between them.

Sonance speakers can be used with our architectural line once connected to a Sonos Amp. Yes, you can pair Sonos Architectural speakers with Sonance speakers, including the Sonance MAG6R. Sonos and Sonance have collaborated to create the Sonos Architectural line, which is specifically designed to work seamlessly with the Sonos Amp. However, you can mix and match these with other Sonance speakers, such as the MAG6R, especially if they share similar specifications in terms of impedance and power handling.

Here are a few things to keep in mind:

Impedance Matching: Ensure that the impedance (measured in ohms) of the Sonos Architectural speakers and the Sonance speakers is the same or compatible. Most in-ceiling and in-wall speakers, including those from Sonos and Sonance, are designed with an 8-ohm impedance.

Power Handling: Check the power handling capabilities of both the Sonos Architectural and Sonance speakers to ensure they can be powered adequately by the same amplifier (e.g., Sonos Amp). The Sonos Amp provides 125 watts per channel, which should be compatible with most Sonance speakers.

Speaker Pairing: When pairing different speakers, make sure that their tonal characteristics are similar to maintain a consistent sound profile across your audio system. While Sonos and Sonance speakers are designed to work well together, the sound signature might differ slightly if you mix different models.

Speaker Placement: Pay attention to the placement of the speakers to ensure optimal sound coverage and avoid phase issues. This is particularly important when mixing different speaker models.

In summary, you can pair Sonos Architectural speakers with Sonance MAG6R or other Sonance speakers, but ensure that they are compatible in terms of impedance, power handling, and sound characteristics. This will help you achieve a balanced and cohesive audio experience in your space.

Sonos Ace is bluetooth compatible. As long as your receiver has bluetooth functionality you can connect these devices. Sonos Ace also supports USB to 3.5mm connection. This cable comes included with Ace. If you are looking for a wired solution this is a great option. Either way, Sonos Ace has you covered. I hope this helps! For a true no latency experience along with spatial audio and dynamic headtracking I recommend using the audio swap feature from either our Arc or Beam soundbars for a truly immersive experience on your Sonos Ace.

Hello Epaphras,

Ensure that your system is up to date, and contact support if the issue is ongoing. In order to update Sonos Ace you will need to do so by navigating through the Sonos App under settings. Please ensure your headphones are connected to the Sonos App first before attempting to update. You can reconnect your device by simply going into the Sonos App, turning on your headphones, and touching the reconnect prompt. I hope this helps!