Sonos Customer Care
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- First AnswerSeptember 20, 2019
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Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I purchased a LG 65UR9000 4K UHD from Best Buy recently. I have trouble hearing with the TV speakers. Since my left ear works can the Sonos One SL Wireless Speaker be combined with the TV speakers and can I control the Sonos speaker volume separately?
Unfortunately, it's not possible to directly combine a single Sonos One SL with your LG TV's built-in speakers and control their volume independently. Here's why and what your options are:
Why It Won't Work:
Different Systems: Sonos speakers operate on their own wireless network and are controlled through the Sonos app, while your TV speakers work independently.
No Direct Pairing: There's no way to pair a single Sonos One SL as a standard wireless speaker to your TV.
Possible Solutions:
Sonos Soundbar: Invest in a Sonos soundbar like the Beam, Ray, or Arc. These soundbars connect directly to your TV via HDMI ARC/eARC and can replace your TV's speakers while offering superior sound quality and Sonos integration.
Why It Won't Work:
Different Systems: Sonos speakers operate on their own wireless network and are controlled through the Sonos app, while your TV speakers work independently.
No Direct Pairing: There's no way to pair a single Sonos One SL as a standard wireless speaker to your TV.
Possible Solutions:
Sonos Soundbar: Invest in a Sonos soundbar like the Beam, Ray, or Arc. These soundbars connect directly to your TV via HDMI ARC/eARC and can replace your TV's speakers while offering superior sound quality and Sonos integration.
1 year ago
by
Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I purchased a LG 65UR9000 4K UHD from Best Buy recently. I have trouble hearing with the TV speakers. Since my left ear works can the Sonos One SL Wireless Speaker be combined with the TV speakers and can I control the Sonos speaker volume separately?
Unfortunately, it's not possible to directly combine a single Sonos One SL with your LG TV's built-in speakers and control their volume independently. Here's why and what your options are:
Why It Won't Work:
Different Systems: Sonos speakers operate on their own wireless network and are controlled through the Sonos app, while your TV speakers work independently.
No Direct Pairing: There's no way to pair a single Sonos One SL as a standard wireless speaker to your TV.
Possible Solutions:
Sonos Soundbar: Invest in a Sonos soundbar like the Beam, Ray, or Arc. These soundbars connect directly to your TV via HDMI ARC/eARC and can replace your TV's speakers while offering superior sound quality and Sonos integration.
Why It Won't Work:
Different Systems: Sonos speakers operate on their own wireless network and are controlled through the Sonos app, while your TV speakers work independently.
No Direct Pairing: There's no way to pair a single Sonos One SL as a standard wireless speaker to your TV.
Possible Solutions:
Sonos Soundbar: Invest in a Sonos soundbar like the Beam, Ray, or Arc. These soundbars connect directly to your TV via HDMI ARC/eARC and can replace your TV's speakers while offering superior sound quality and Sonos integration.
1 year ago
by
Posted by:
Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
how much square footage will one 6-1/2 speakers cover adequately ?
Unfortunately, it's not about square footage coverage with in-ceiling speakers like the Sonos Architectural 6-1/2. Here's why:
Sound Dispersion: In-ceiling speakers radiate sound in a cone-like pattern. This means sound isn't focused in a specific direction and fills the room differently than a traditional speaker.
Room Acoustics: The size, shape, and materials in your room significantly impact how sound travels and is perceived.
Desired Volume: If you want loud, room-filling sound, you'll need more speakers than if you simply desire background music.
How to determine how many speakers you need:
Room Size: Start with the dimensions of your room. A larger room generally requires more speakers for even coverage.
Listening Position: Where will you primarily be listening from? Focus on placing speakers closer to this area.
Speaker Spacing: For general audio, aim to space in-ceiling speakers roughly 6-8 feet apart. For more focused, directional sound, you can place them closer together.
Recommendations:
Consult a Sonos Dealer: Dealers specializing in Sonos systems can offer a personalized assessment of your space and recommend an ideal speaker layout.
Online Tools: Some resources, like the basic guides on the Sonos website, can give you a rough starting point.
Important Note: Sonos Architectural speakers are passive speakers, meaning they need a Sonos Amp to power them.
Let me know if you have a specific room size or layout in mind; I might be able to provide some general guidance!
Sound Dispersion: In-ceiling speakers radiate sound in a cone-like pattern. This means sound isn't focused in a specific direction and fills the room differently than a traditional speaker.
Room Acoustics: The size, shape, and materials in your room significantly impact how sound travels and is perceived.
Desired Volume: If you want loud, room-filling sound, you'll need more speakers than if you simply desire background music.
How to determine how many speakers you need:
Room Size: Start with the dimensions of your room. A larger room generally requires more speakers for even coverage.
Listening Position: Where will you primarily be listening from? Focus on placing speakers closer to this area.
Speaker Spacing: For general audio, aim to space in-ceiling speakers roughly 6-8 feet apart. For more focused, directional sound, you can place them closer together.
Recommendations:
Consult a Sonos Dealer: Dealers specializing in Sonos systems can offer a personalized assessment of your space and recommend an ideal speaker layout.
Online Tools: Some resources, like the basic guides on the Sonos website, can give you a rough starting point.
Important Note: Sonos Architectural speakers are passive speakers, meaning they need a Sonos Amp to power them.
Let me know if you have a specific room size or layout in mind; I might be able to provide some general guidance!
1 year ago
by
Posted by:
Sonos Customer Care
Featuring next-gen acoustics and new levels of connectivity, Era 100 transforms any room with the finely tuned stereo sound and rich bass your music deserves. Easily play all your audio content using WiFi, Bluetooth, and 3.5 mm line in. Enjoy hands-free control with your voice.
What is the difference between era 100 speaker and the play 1?
Here's a breakdown of the key differences between the Sonos Era 100 and Sonos Play:1 speakers:
Sonos Era 100
Newer Model: The Era 100 is a newer generation of Sonos speaker, designed as a more capable successor to the Play:1.
Upward-Firing Speaker: Includes an additional upward-firing mid-woofer for a wider soundstage and more immersive audio experience, especially with Dolby Atmos content.
More Powerful Bass: Features a larger woofer for more robust bass response.
Bluetooth Support: The Era 100 adds Bluetooth connectivity for direct streaming from your devices.
Line-In: The Era 100 has a line-in connection for directly plugging in an audio source like a turntable.
USB-C Port: Instead of the older micro-USB, the Era 100 utilizes a modern USB-C port.
Trueplay Tuning: Automatic room-tuning technology for optimal sound based on your room's acoustics.
Sonos Play:1
Older and More Affordable: The Play:1 has been around longer and is generally a more budget-friendly option compared to the Era 100.
Smaller, Simpler Design: The Play:1 is more compact and features a simpler design.
No Upward-Firing Speaker: Lacks the dedicated upward-firing speaker for a less immersive Dolby Atmos experience.
No Bluetooth or Line-In: The Play:1 relies solely on Wi-Fi for connectivity.
Which One to Choose
Improved Sound and Features: If you want the best possible sound quality, added features like Bluetooth and line-in, and Dolby Atmos support, the Sonos Era 100 is the superior choice.
Budget-Friendly Option: If you have a tighter budget and don't require all the extra features, the Sonos Play:1 is still a capable speaker that offers the core Sonos experience.
Sonos Era 100
Newer Model: The Era 100 is a newer generation of Sonos speaker, designed as a more capable successor to the Play:1.
Upward-Firing Speaker: Includes an additional upward-firing mid-woofer for a wider soundstage and more immersive audio experience, especially with Dolby Atmos content.
More Powerful Bass: Features a larger woofer for more robust bass response.
Bluetooth Support: The Era 100 adds Bluetooth connectivity for direct streaming from your devices.
Line-In: The Era 100 has a line-in connection for directly plugging in an audio source like a turntable.
USB-C Port: Instead of the older micro-USB, the Era 100 utilizes a modern USB-C port.
Trueplay Tuning: Automatic room-tuning technology for optimal sound based on your room's acoustics.
Sonos Play:1
Older and More Affordable: The Play:1 has been around longer and is generally a more budget-friendly option compared to the Era 100.
Smaller, Simpler Design: The Play:1 is more compact and features a simpler design.
No Upward-Firing Speaker: Lacks the dedicated upward-firing speaker for a less immersive Dolby Atmos experience.
No Bluetooth or Line-In: The Play:1 relies solely on Wi-Fi for connectivity.
Which One to Choose
Improved Sound and Features: If you want the best possible sound quality, added features like Bluetooth and line-in, and Dolby Atmos support, the Sonos Era 100 is the superior choice.
Budget-Friendly Option: If you have a tighter budget and don't require all the extra features, the Sonos Play:1 is still a capable speaker that offers the core Sonos experience.
1 year ago
by
Posted by:
Sonos Customer Care
Sonos - Combo Adapter - Black
Split cable adapter allows you to hardwire Era 100 or Era 300 to your router and connect an external audio source via 3.5 mm. Auxiliary cable and ethernet cable not included.
I have a SONOS ARC, will the Sonos Optical Audio Adapter work with my speaker to my Samsung QLED 85 4K TV
Yes, the Sonos Optical Audio Adapter is designed to work with Sonos products that support optical audio input, including the Sonos Arc soundbar. If your Samsung QLED 85 4K TV has an optical audio output port, you can use the Sonos Optical Audio Adapter to connect your Sonos Arc soundbar to the TV.
Here's how you can set it up:
Check TV Compatibility: Make sure your Samsung QLED 85 4K TV has an optical audio output port. This port is typically labeled as "Optical," "Digital Audio Out (Optical)," or "Toslink."
Connect the Adapter: Plug one end of the optical cable into the optical audio output port on your Samsung TV. Then, connect the other end of the optical cable to the optical audio input port on the Sonos Optical Audio Adapter.
Connect to Sonos Arc: Plug the Sonos Optical Audio Adapter into the HDMI input port on your Sonos Arc soundbar using the provided HDMI cable.
Configure Audio Settings: On your Samsung TV, navigate to the audio settings menu and select "Digital Output" or "Optical Output." Ensure that the audio output is set to "PCM" (Pulse Code Modulation) or "Stereo" to ensure compatibility with the Sonos Arc.
Set Up Sonos Arc: Follow the setup instructions for your Sonos Arc soundbar using the Sonos app on your mobile device or computer. During setup, you'll be prompted to select the input source for your Sonos Arc, so choose the HDMI input port connected to the Sonos Optical Audio Adapter.
Test Audio: Once the setup is complete, test the audio playback from your TV through the Sonos Arc to ensure everything is working correctly.
By using the Sonos Optical Audio Adapter, you can enjoy high-quality audio from your Samsung QLED 85 4K TV through your Sonos Arc soundbar, enhancing your home theater experience.
Here's how you can set it up:
Check TV Compatibility: Make sure your Samsung QLED 85 4K TV has an optical audio output port. This port is typically labeled as "Optical," "Digital Audio Out (Optical)," or "Toslink."
Connect the Adapter: Plug one end of the optical cable into the optical audio output port on your Samsung TV. Then, connect the other end of the optical cable to the optical audio input port on the Sonos Optical Audio Adapter.
Connect to Sonos Arc: Plug the Sonos Optical Audio Adapter into the HDMI input port on your Sonos Arc soundbar using the provided HDMI cable.
Configure Audio Settings: On your Samsung TV, navigate to the audio settings menu and select "Digital Output" or "Optical Output." Ensure that the audio output is set to "PCM" (Pulse Code Modulation) or "Stereo" to ensure compatibility with the Sonos Arc.
Set Up Sonos Arc: Follow the setup instructions for your Sonos Arc soundbar using the Sonos app on your mobile device or computer. During setup, you'll be prompted to select the input source for your Sonos Arc, so choose the HDMI input port connected to the Sonos Optical Audio Adapter.
Test Audio: Once the setup is complete, test the audio playback from your TV through the Sonos Arc to ensure everything is working correctly.
By using the Sonos Optical Audio Adapter, you can enjoy high-quality audio from your Samsung QLED 85 4K TV through your Sonos Arc soundbar, enhancing your home theater experience.
1 year ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
What is the power input range for Sonos Arc , Subwoofer and Era 300?
Sonos typically does not provide detailed power output specifications, such as watts, for their speakers. Instead, they focus on providing information about the overall audio performance, features, and compatibility of their products.
1 year ago
by
Posted by:
Sonos Customer Care
Unleash your listening experience with Move 2. Upgraded inside and out, this portable powerhouse puts heart-pumping stereo sound wherever you want it. Enjoy up to 24 hours of non-stop playback. Rated IP56, this speaker is both dust and water resistant, making it perfect for outdoor use.
When will the Olive color option be available for purchase?
The Move 2 in Olive can be purchased directly from Sonos.com
1 year ago
by
Posted by:
Sonos Customer Care
Custom-designed by Sonos for Era 300, this pair of speaker stands allow for flexible placement and enhanced listening. The sleek design blends into any room.
How tall are the stands from floor to top of the stand?
The total height of the stand is 37.64 inches.
1 year ago
by
Posted by:
Sonos Customer Care
Custom-designed by Sonos for Era 300, this pair of speaker stands allow for flexible placement and enhanced listening. The sleek design blends into any room.
Each stand has a power cord, correct
Each stand will house the power cord that came included with your Era 300.
1 year ago
by
Posted by:
Sonos Customer Care
Sonos Roam SL allows the user to enjoy hours of music, radio, audiobooks, and more from all your favorite services thanks to the long-lasting rechargeable battery. Listen at home with WiFi and easily control the sound with the Sonos app, and stream with Bluetooth® everywhere else. Add more Sonos speakers around your home for multiroom listening. Everything works together over WiFi.
Will this work with the Sonos 1AP?
Sonos S1 App: This app is for older Sonos products that do not support the newer features introduced with the Sonos S2 app. If you have older Sonos products in your system that are only compatible with the Sonos S1 app, you can still control the Sonos Roam using the Sonos S1 app.
Sonos S2 App: This app is for newer Sonos products that support the latest features, including high-resolution audio, enhanced security, and more. If your entire Sonos system, including the Sonos Roam, is compatible with the Sonos S2 app, you can control the Roam using this app.
Since the Sonos Roam is a newer product, it is compatible with the Sonos S2 app. If you're using the Sonos S2 app to control your Sonos system, you can add the Sonos Roam to your system and control it alongside your other Sonos speakers using the same app.
Sonos S2 App: This app is for newer Sonos products that support the latest features, including high-resolution audio, enhanced security, and more. If your entire Sonos system, including the Sonos Roam, is compatible with the Sonos S2 app, you can control the Roam using this app.
Since the Sonos Roam is a newer product, it is compatible with the Sonos S2 app. If you're using the Sonos S2 app to control your Sonos system, you can add the Sonos Roam to your system and control it alongside your other Sonos speakers using the same app.
1 year ago
by
Posted by:
Sonos Customer Care