Sonos Customer Care

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September 20, 2019
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Sonos Customer Care's Answers

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Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I have new Sony Bravia A80J 2021. Is sonos arc comaptible with the new tv?

Hi, and thank you for reaching out. yes, the Arc should be compatible with that tv.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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How do I tell what generation of sonos speakers I have. I bought them in 2016 I believe.

Hello! Thank you for reaching out. If you log into your account via sonos.com/login you can see a list of you the players you've registered on your system!

4 years ago

Posted by:

Sonos Customer Care

Sonos - ARC 5.0.2 Channel Smart Soundbar with Dolby Atmos - White

Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.

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Will the arc sound bar work with the generation 1 sub and surround speakers?

Hi, and thank you for your question. Yes, the generation 1 Sub will work as it supports our S2 software. Here's a list concerning that from our support site: https://support.sonos.com/s/article/4786?language=en_US

4 years ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Does this work with the app just like the in house system? I'm trying to determine if we will easily be able to stream the radio stations we get on the app now in our house while on the go.

Hi, and thank you for your question. Yes, the Roam actually must be paired with your home Sonos system first to ensure it has the appropriate software updates. It works just like any other Sonos speaker, and then you can take it on the go when you want.

4 years ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

We have a B&B and were feeding music via Dish Satellite with Sirius XM to two JBL feed by a n amplifier with audio out of Dish box to amp and hard wired to the speakers. Now, we would like to feed the music from Sirius XM and route to Sonos. Thx

Hi, and thank you for reaching out. If you're asking if you can get SiriusXM through Sonos, then yes! you can! You just need to have the subscription that allows internet streaming.

You would just sign into it via the Sonos app. Keep in mind you will need a reliable wifi environment to use our products!

If this was not your question, please feel free to reach back out.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

I have 3 sets of Sonos Play 1 and a Sonos Alexa…will this outdoor speaker pair with those?

Hi, and thanks for reaching out. Yes, you can group up to 32 of our products all together to play the same thing at the same time, or different things in different rooms.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can I use this as surround set with SONOS Arc Home Theater bundle?

Hi, and thank you for your question. Move cannot be used as surround sounds. Products that can be used for surround sounds are: One, One SL, Five, and AMP.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Can I listen to SiriusXM and Amazon Music with this Sonos Amp?

Hi! Thank you for your question. You absolutely can! Do know that for SiriusXM you do need their digital subscription to use on Sonos. This differs from their car-only subscription. Consult SiriusXM on which subscription you subscribe to. Enjoy!

4 years ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

I have the Sonos Surround system, with the Arc soundbar, one sub, and two One-SL's. My room is quite large, and I would like to add two more One-SL's in the rear, for stereo music only. Will I be able to group 2 of these with my other Sonos components?

Hi! Thank you for your question. You can set up a stereo pair of One SLs in that room and group your Arc surround sound zone with that second stereo zone you created. This is not a permanent grouping and does not create a larger surround sound configuration. They will continue to show in the app as two different zones but you can group them to play the same content.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Five high-fidelity Wireless Speaker - White

Deliver crisp sound and a clean look to your entertainment setup with this white Sonos Five wireless speaker. Built-in Wi-Fi and Apple AirPlay 2 let you share your favorite playlists, while three high-excursion woofers and angled side tweeters deliver a wide range of audio enjoyment. Boasting Trueplay technology, this Sonos Five wireless speaker fills the dimensions of your space with sound.

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I have an iMac and want to play my iTunes library of music throughout my home. Can I pair my Mac with this speaker? I’m really ignorant about this Thanks.

Hi! Thank you for your question. With a Sonos Five you can connect to your Mac in two different ways. The first way, which is the easiest is by utilizing Airplay 2 on your Mac to send audio to the Sos Five. The second is by downloading the Sonos MacOS software which is available here. https://support.sonos.com/s/downloads?language=en_US . This software can only be used after the product is fully set up using the phone/tablet app. The software allows for you to add a connection to your iTunes Library.

4 years ago

Posted by:

Sonos Customer Care