Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.
Will the arc sound bar work with the generation 1 sub and surround speakers?
Hi, and thank you for your question. Yes, the generation 1 Sub will work as it supports our S2 software. Here's a list concerning that from our support site: https://support.sonos.com/s/article/4786?language=en_US
3 years, 2 months ago
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Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
Does this work with the app just like the in house system? I'm trying to determine if we will easily be able to stream the radio stations we get on the app now in our house while on the go.
Hi, and thank you for your question. Yes, the Roam actually must be paired with your home Sonos system first to ensure it has the appropriate software updates. It works just like any other Sonos speaker, and then you can take it on the go when you want.
3 years, 3 months ago
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Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - White
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
We have a B&B and were feeding music via Dish Satellite with Sirius XM to two JBL feed by a n amplifier with audio out of Dish box to amp and hard wired to the speakers. Now, we would like to feed the music from Sirius XM and route to Sonos. Thx
Hi, and thank you for reaching out. If you're asking if you can get SiriusXM through Sonos, then yes! you can! You just need to have the subscription that allows internet streaming.
You would just sign into it via the Sonos app. Keep in mind you will need a reliable wifi environment to use our products!
If this was not your question, please feel free to reach back out.
You would just sign into it via the Sonos app. Keep in mind you will need a reliable wifi environment to use our products!
If this was not your question, please feel free to reach back out.
3 years, 3 months ago
by
Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
I have 3 sets of Sonos Play 1 and a Sonos Alexa…will this outdoor speaker pair with those?
Hi, and thanks for reaching out. Yes, you can group up to 32 of our products all together to play the same thing at the same time, or different things in different rooms.
3 years, 3 months ago
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Posted by:
Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
Can I use this as surround set with SONOS Arc Home Theater bundle?
Hi, and thank you for your question. Move cannot be used as surround sounds. Products that can be used for surround sounds are: One, One SL, Five, and AMP.
3 years, 3 months ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Can I listen to SiriusXM and Amazon Music with this Sonos Amp?
Hi! Thank you for your question. You absolutely can! Do know that for SiriusXM you do need their digital subscription to use on Sonos. This differs from their car-only subscription. Consult SiriusXM on which subscription you subscribe to. Enjoy!
3 years, 3 months ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I have the Sonos Surround system, with the Arc soundbar, one sub, and two One-SL's. My room is quite large, and I would like to add two more One-SL's in the rear, for stereo music only. Will I be able to group 2 of these with my other Sonos components?
Hi! Thank you for your question. You can set up a stereo pair of One SLs in that room and group your Arc surround sound zone with that second stereo zone you created. This is not a permanent grouping and does not create a larger surround sound configuration. They will continue to show in the app as two different zones but you can group them to play the same content.
3 years, 3 months ago
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Posted by:
Sonos Customer Care
Deliver crisp sound and a clean look to your entertainment setup with this white Sonos Five wireless speaker. Built-in Wi-Fi and Apple AirPlay 2 let you share your favorite playlists, while three high-excursion woofers and angled side tweeters deliver a wide range of audio enjoyment. Boasting Trueplay technology, this Sonos Five wireless speaker fills the dimensions of your space with sound.
I have an iMac and want to play my iTunes library of music throughout my home. Can I pair my Mac with this speaker? I’m really ignorant about this Thanks.
Hi! Thank you for your question. With a Sonos Five you can connect to your Mac in two different ways. The first way, which is the easiest is by utilizing Airplay 2 on your Mac to send audio to the Sos Five. The second is by downloading the Sonos MacOS software which is available here. https://support.sonos.com/s/downloads?language=en_US . This software can only be used after the product is fully set up using the phone/tablet app. The software allows for you to add a connection to your iTunes Library.
3 years, 3 months ago
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Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Crazy question but I have 3 other Sonos speakers and they are Generation 1. Can I buy the Generation 2 and link them or do they all have to be the same?
Hi, thank you for your question. If you are referring to Sonos One (Gen 1), then yes you can group Gen 2 Sonos One speakers.
3 years, 3 months ago
by
Posted by:
Sonos Customer Care
Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.
What is the wireless range to the phone
Hi! Thank you for your question. The Sonos Move has two connection modes, Wifi & Bluetooth. While on Wifi, the connection range depends on the signal strength of your WiFi. As for Bluetooth, though connection range can depend on the environment and your phone, it normally is approximately 30 feet.
3 years, 3 months ago
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Posted by:
Sonos Customer Care