Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Crazy question but I have 3 other Sonos speakers and they are Generation 1. Can I buy the Generation 2 and link them or do they all have to be the same?

Hi, thank you for your question. If you are referring to Sonos One (Gen 1), then yes you can group Gen 2 Sonos One speakers.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

What is the wireless range to the phone

Best Answer

Hi! Thank you for your question. The Sonos Move has two connection modes, Wifi & Bluetooth. While on Wifi, the connection range depends on the signal strength of your WiFi. As for Bluetooth, though connection range can depend on the environment and your phone, it normally is approximately 30 feet.

4 years ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

I have my sonos connected to my Alexa app to control by my phone Question is can I use my sonos in backyard where internet does not reach but still control with my Alexa and Spotify ??

Hi, and thank you for this question. Unfortunately at this time voice assistants do not work without wifi.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Does the Sonos make a bracket for the Roam that will allow you to hang it on a wall outside?

Hi, and thank you for your question. We do not make a bracket for Roam at this point.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Can I use two Roam speakers simultaneously in an outdoor, Bluetooth setting - on the same channel such as Pandora, just for increased depth/loudness?

Best Answer

Hi, and thank you for your question. We can guarantee that our speakers will play the same thing at the same time on wifi. However, on bluetooth it really depends on the device your streaming from. Most devices don't support multiple bluetooth streams.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Can I use the Amp with Klipsch AWR-650-SM Outdoor Rock Speakers? If so, what is the maximum number of rock speakers I can connect to one Amp?

Hi, and thank you for your question. Yes, these should work with Amp. We recommend 2 pairs of speakers on a single Amp maximum.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Five High-Fidelity Wireless Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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How much it weighs

Weight
14 lbs. (6.36 kg).

4 years ago

Posted by:

Sonos Customer Care

Sonos - Boost Wireless Speaker Transmitter - White

Enjoy reliable streaming performance with your SONOS speakers using this Sonos Boost wireless transmitter, which features 3 antennas that broadcast 360° signals through walls and ceilings for efficient long-range coverage to most rooms.

I have 1 Symfonisk connected to my router, and many more Symfonisk wireless. The router is 15 meters (45 ft) from the farthest away speaker. Should I use Boost directly in the router, wireless int the middle of the house, or do I need 2 Boost?

Hi, and thank you for reaching out. We recommend one Boost being plugged directly into your router and then using your other Sonos products wirelessly. Boost creates a dedicated mesh network that your speakers will receive and repeat. So, we aren't as concerned where it's placed as long as each products is getting a strong signal.

Feel free to reach out to us. Sonos.com/support - from there you can contact us whichever way is best for you and we can help you with any questions you have! Hopefully this article from our support site helps. https://support.sonos.com/s/article/3235?language=en_US - Note here, the Sonos One in the diagram at the bottom would be a Boost in your case.

4 years ago

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Sonos Customer Care

Sonos - Long Straight Power Cable for Five, Beam, and Amp - Black

Enable new placement possibilities of your Five speaker with this black Sonos power cable. Its 11.5-foot length provides plenty of reach to an electrical outlet.

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will this work on a Samsung tv?

Hi, and thank you for your question. Yes, the Arc will work with a Samsung tv using ARC, eARC, or Optical.

4 years ago

Posted by:

Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Can I put the Sonos arc on a shelf that’s 60 inches wide and has a shelf above it that’s only 6 inches away

Best Answer

Hi, here are the dimensions for Arc.
Dimensions - H x W x D
3.4 x 45 x 4.5 inches

4 years ago

Posted by:

Sonos Customer Care