Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Is this 220 v compatible?

Yes!

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Can I use Airplay through my Apple TV to play sound on the Beam while watching TV on my projector screen or do I need to plug the Beam into the projector via HDMI?

Hi. You can technically use airplay however there may be audio delays. It's recommended to plug Beam into your projector via HDMI.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Will this connect to a regular receiver that has a Bluetooth option? (Bluetooth that's normally just used for your phone connection).

Hi, and thanks for your question. No, our products run over wifi, and not bluetooth with the exception of Roam, and Move.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

Is the Sonos Arc connected to the TV with a cable (audio out?) I have an LG smart TV. Thanks.

Hi, and thank you for your question. Arc connects to your tv's HDMI ARC or eARC ports. If you're using the included adapter because you don't have ARC or eARC then you would plug it into the optical port (toslink) and then plug the included HDMI cable into that.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - White

Can I pair this with my Sonos beam ?

Hi, and thank you for your question. You can pair it in the sense that you can play the same thing in both speakers at the same time. However, you cannot use Move as rear surround speakers with Beam.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Can this be paired with a TV directly?

No, it can't. To use our products for TV, we would recommend Arc, Beam or Amp with a pair of speakers.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

can i use this speaker to make hands free phone calls with my iphone?

Hi, and thank you for your question. No, you cannot use it for phone calls because of privacy precautions. We do support most other features from our voice assistant partners.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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There a couple of really good radio stations in my area, how can I get them through my sosnos sytem?

Hi, and thank you for reaching out. When you set up your Sonos system and are in the Sonos app, you'll see Sonos Radio. This is a free radio service that's free (Premium Service called Sonos Radio HD is available as an upgrade) and you can listen to ~60k stations. Chances are the ones you want to listen to are available to listen to for free through Sonos Radio. Check out this article from our support site:
https://support.sonos.com/s/article/4822?language=en_US

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

I have new Sony Bravia A80J 2021. Is sonos arc comaptible with the new tv?

Hi, and thank you for reaching out. yes, the Arc should be compatible with that tv.

3 years, 2 months ago

Posted by:

Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

See all Q&A for this product

How do I tell what generation of sonos speakers I have. I bought them in 2016 I believe.

Hello! Thank you for reaching out. If you log into your account via sonos.com/login you can see a list of you the players you've registered on your system!

3 years, 2 months ago

Posted by:

Sonos Customer Care