Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

So I have a Sonos surround system with the Playbar and a Samsung smart TV. I purchased the Sonos adapter to connect the playbar to the hdmi/arc slot on the TV, but the TV does not recognize the Playbar.

Hi, and thank you for this question. This product is designed to go the opposite way. To go optical from the Tv, to the HDMI cable that plug into the soundbar.

3 years, 5 months ago

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Sonos Customer Care

Sonos - Short Straight Power Cable for Five, Beam, and Amp - Black

Keep your home audio setup tidy with this Sonos black power cable for your Five speaker. Its short 19.7-inch reach keeps cord clutter at bay.

Does this work on the Sonos sound bar?

This power cable does work for both Arc, and Beam.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

I want to use outside on deck, will two provide stereo seperation/

Hi, and thank you for your question! Yes, you can pair two in stereo pair. We should mention that the One SL is not designed to live outdoors.

We would recommend either the Move, Roam, or Sonos Amp powering your favorite pair of outdoor speakers.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

would this speaker be compatible with a Play:1 wall mount?

Hi, and thank you for your question. This speaker is not compatible with the Play:1 mount.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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I want to power outdoor speakers wirelessly. We have a Sonos 1 with a bridge, but we cannot hook it up to our network without it creating problems. Also, it is no longer supported by Sonos. If we choose this amp, does it still need the bridge?

Hi, and thank you for asking this question. We actually do still support the Play:1 and Sonos One as both are compatible with our S2 platform. Bridge is not necassary for our system. You can run all of your products off of your home's wifi. We do have the Sonos Boost which is designed to plug into your router and create a dedicated Sonos mesh network that all Sonos speakers receive and repeat to help with sub par wifi environments. Keep in mind that you can always reach out to us at sonos.com/support and contact us whichever way is best for you. We're happy to help get your system running smoothly!

Play:1/Sonos One are not weather resistant, so it's a good idea to purchase Amp, outdoor speakers, and wiring that you would need.

Here's an article from our support site around setting up Amp: https://support.sonos.com/s/article/4717?language=en_US

Here's the Sonos Boost: https://www.bestbuy.com/site/sonos-boost-wireless-speaker-transmitter-white/7428001.p?skuId=7428001

Here are outdoors speakers that we make in collaboration with Sonance: https://www.bestbuy.com/site/sonos-architectural-6-1-2-passive-2-way-outdoor-speakers-pair-white/6325623.p?skuId=6325623

A bundle with Amp and those outdoor speakers if you're near a Magnolia Best Buy: https://www.bestbuy.com/site/sonance-mag-series-outdoor-streaming-music-system-powered-by-sonos-each-white/6438662.p?skuId=6438662

Other Options could be the Sonos Move or Roam:
https://www.bestbuy.com/site/sonos-move-smart-portable-wi-fi-and-bluetooth-speaker-with-alexa-and-google-assistant-black/6361922.p?skuId=6361922

https://www.bestbuy.com/site/sonos-roam-smart-portable-wi-fi-and-bluetooth-speaker-with-amazon-alexa-and-google-assistant-black/6454811.p?skuId=6454811

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

Will a USB-C to AUX adapter work as workaround for no AUX connection? Or is USB for charging only?

Best Answer

Hi, and thank you for reaching out with a question! USB-C is for charging only. It does not support audio.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

See all Q&A for this product

How does the quality of my home wifi network (mine is spotty at times) impact a sonos set-up?

Hi there, and thank you for reaching out. Your home network can play a pretty big part of your Sonos experience! Fortunately, we create a product called Boost ( https://www.bestbuy.com/site/sonos-boost-wireless-speaker-transmitter-white/7428001.p?skuId=7428001 )

This plugs into your router and creates a dedicated Sonos mesh network that all of your speakers receive and repeat. Only Sonos works on this network.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

While the device supports stereo via two linked devices, does this include Bluetooth or is it only wifi/streaming services?

Hello, great question! Roam can only be stereo paired when on wifi.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Is this speaker compatible with android devices? More specifically Samsung Galaxy S10e?

Hello, and thank you very much for your question. Yes, our products are compatible with Android devices.

3 years, 5 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

How to use the built-in microphone on a laptop? I connected the speaker via Bluetooth to my Macbook pro but it could not access the built-in microphone of the Sonos Roam.

Hi, and thank you very much for this question! The microphone in the Sonos Roam must be activated in the Sonos app by going to the cog wheel (settings) on the bottom right -> Services and voice -> add voice assistant. From there we will handshake with Google Assistant or Amazon Alexa. Whichever you prefer.

3 years, 5 months ago

Posted by:

Sonos Customer Care