Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.

does roam have aux input or headphone jack?

Hi, and thank you for your question. No, it doesn't.

3 years, 6 months ago

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Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White

Can the Roam be configured to connect to multiple WiFi networks? Can I store multiple WiFi networks configs on the Roam so I can take it to different places and have it connect without having to reconfigure anything?

Hi, and thank you for your question. Yes, you can.

3 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way Outdoor Speakers (Pair) - White

Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.

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What outdoor speaker wire do you recommend? I’m assuming a separate wire for each speaker running back to the amp?

We have no brand recommendations, however we do have gauge recommendations. Check out this article for that. https://support.sonos.com/s/article/4764?language=en_US

We also recommend running the wire in parallel.

3 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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How can I use the TV speakers instead of the Arc? When switching to TV speakers, it auto connects back to the Arc. So far the only thing that works is disconnecting the Arc from the power plug or the hdmi cable. I have a samsung Q80 Any other option?

Hello, if there is a reason you'd like to use the tv speakers, there should be an option within the audio settings of your tv. We would recommend consulting your tv manual if this menu is not apparent.

3 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black

Is this product water resistant?

Yes. It's IP67 rated. Which means it can be submerged in 3ft of water for up to 30 minutes.

3 years, 6 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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If I get the Sonos port and hook it to my existing home stereo and then add 2 Sonos 5 speakers to another room, will the music be synchronized through all speakers (my existing home wired speakers and new Sonos 5s) or will there be some delay between them

Hi, and thank you for this question! Yes, they would be in sync! Delay may happen when there's any information being passed that has to be processed digitally (like a movie or tv show), however this more than likely won't be noticeable when the players are in different rooms.

3 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

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Can the new Sonos 5 speakers be placed under a patio roof where they will never get wet? We live in the coastal southeast, so we don’t get freezing temps.

Hi, and thank you for your question. The Sonos Five is not designed for outdoor usage. It is resistant against humidity, however it's not designed for this use. It may work, but we would recommend outdoor rated speakers powered by our Amplifier to deliver great sound, ease-of-use of our app, and a worry-free outdoor experience.

3 years, 6 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can I add Sonos Move as my outdoor speaker to airplay 2 living room HomePods (setup in stereo) and bedroom HomePod whole house setup?

Thank you for your question. Theoretically you can airplay to all of those products together. However, we can't guarantee that experience.

3 years, 6 months ago

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Sonos Customer Care

Sonos - Playbar Refurbished - Black

Transform your movie and music experience with this refurbished Sonos Playbar soundbar. The adjustable bass and treble controls enable customization, while three tweeters and six mid-woofers deliver powerful, well-balanced sound. This Sonos Playbar soundbar has side panel buttons and LED lights for adjusting settings easily, and Wi-Fi connectivity lets you stream audio smoothly.This product has been refurbished. Learn more.

Will this Sonos Playbar link up with other brand speakers, or do they have to be Sonos speakers?

They have to be Sonos speakers!

3 years, 6 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

Do any of the Sonos sound bar models have the ability to control the output volume level as TV channels change? Now, when I change channels, the volume often changes and I often need to manually adjust it - can be a real pain.

Best Answer

Hi, and thank you for your question. This is not a feature our soundbars support. However we do have "speech enhance" mode. It's the little button that looks like a speech bubble. Press that and it will activate the feature. You can keep the tv volume a bit lower, and still hear voices very clearly.

3 years, 6 months ago

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Sonos Customer Care