Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos Customer Care's Reviews
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Sonos Customer Care's Questions
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Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Can I use a blue tooth hearing aid to listen to this sound bar? I just bought your LG-65" Class Nano Cell 90 series. I assume I can use the hearing aid to listen to the LG.
Unfortunately Sonos soundbars don't have or use bluetooth.
3 years, 5 months ago
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Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
I have Tidal Masters which can do 96 bit rate.. will this portable speaker be able to pick up that signal or will it go to 32 bit rate ? Of course it will be streaming from bluetooth at that point and later be on wifi if its available.
Hi, and thank you for your question! Our maximum sample rate is 44.1khz. Unfortunately we would not support 96. It will more thank likely be downgraded to 16bit, however, there are many factory that play into this.
3 years, 5 months ago
by
Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - Black
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
Can the Amazon Alexa/Google Assistant service be turned off on the device? Or is the device always listening?
Hi, and thank you for your question! It's a great one! Yes, the mics can be turned off, and if you never set up the voice assistant, the mic never turns on. All of our speakers have a microphone button that easily allows you to do this. For extra assurance, we hardwired the power for the microphone light directly to the power for the button. This means "light is off, mic is off" ... no way around it!
3 years, 5 months ago
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Posted by:
Sonos Customer Care
Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.
What makes these different than any other outdoor speaker? One of the attractions of Sonos is the wireless capability. I can find equally great sounding speakers for a much better price.
Hi, and thank you for your question. There are a few differences. These speakers are designed with a detection circuit that tells it that it's powered to our Amp. There are three major benefits because of that.
1) Customized DSP for each model of speaker (outdoor, in-wall, in-ceiling)
2) Ability to trueplay tune the in-wall, and in-ceiling models (https://support.sonos.com/s/article/3251?language=en_US)
3) You can run up to three pairs of speakers of this on one Sonos Amp compared to 2 pairs.
1) Customized DSP for each model of speaker (outdoor, in-wall, in-ceiling)
2) Ability to trueplay tune the in-wall, and in-ceiling models (https://support.sonos.com/s/article/3251?language=en_US)
3) You can run up to three pairs of speakers of this on one Sonos Amp compared to 2 pairs.
3 years, 5 months ago
by
Posted by:
Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
I have 4 pair of wired speakers going into a speaker selection switch. Can I connect the Amp to the speaker selection switch and have all 4 pair of speakers connected to the Amp?
Hi, and thank you for your question. Theoretically yes, however it's not recommended.
3 years, 5 months ago
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Posted by:
Sonos Customer Care
Transform your listening experience with this white Sonos Arc Premium smart soundbar. The 3-D sound technology and Dolby Atmos produce immersive audio delivery from all directions, while the Sonos App lets you stream music and podcasts wirelessly. This Sonos Arc Premium smart soundbar features 11 high-performance drivers and elliptical woofers for rich bass frequencies, and the low-profile design blends with walls discreetly.
Ok, weird question, is it possible to use my Beam as a sort of rear surround sound speaker with the Arc?
Hi, and thank you for your question. No, this is not possible. However you can use One/One SL's, Fives, or Amp powering a pair of speakers as wireless surrounds.
3 years, 5 months ago
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Posted by:
Sonos Customer Care
Sonos - Boost Wireless Speaker Transmitter - White
Enjoy reliable streaming performance with your SONOS speakers using this Sonos Boost wireless transmitter, which features 3 antennas that broadcast 360° signals through walls and ceilings for efficient long-range coverage to most rooms.
Hi again, this product work only with 110V or works with 220-240V too?
Listen to music on your patio, terrace, balcony, garden or by the pool with these Sonos Outdoor speakers by Sonance that feature a UV-resistant design with a perforated aluminum grille to ensure durability. The 6-1/2" woofers offer powerful audio.
Are these speakers weather-resistant? How are they powered?
Hi, and thank you for your question. Yes, they are weather resistant. They are designed to be powered by our Amplifier, Sonos Amp.
3 years, 5 months ago
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Posted by:
Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
minimum room size requirement for adding the sub?
There are no size "requirements" for Sub.
3 years, 5 months ago
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Posted by:
Sonos Customer Care
Deliver crisp sound and a clean look to your entertainment setup with this white Sonos Five wireless speaker. Built-in Wi-Fi and Apple AirPlay 2 let you share your favorite playlists, while three high-excursion woofers and angled side tweeters deliver a wide range of audio enjoyment. Boasting Trueplay technology, this Sonos Five wireless speaker fills the dimensions of your space with sound.
what are the dimensions of the Sonus speaker?
Dimensions - H x W x D
8.03 x 14.33 x 6.06 in. (203 x 364 x 154 mm).
8.03 x 14.33 x 6.06 in. (203 x 364 x 154 mm).
3 years, 5 months ago
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Posted by:
Sonos Customer Care