Sonos Customer Care
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- Answer Count1553
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- First AnswerSeptember 20, 2019
- Last AnswerSeptember 26, 2024
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Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
Can it be used as a conference phone speaker?
Hi, and thank you for your question. It could technically be used as the speaker for it, but the microphone is only for voice assistant commands form Alexa or Google Assistant.
3 years, 6 months ago
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Posted by:
Sonos Customer Care
Sonos - Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Enjoy astonishing sound with this breakthrough portable speaker. Stream music and more over WiFi at home and listen on the go with Bluetooth. Get up to 10 hours of battery life. Easily control the sound with the Sonos app, your voice, and Apple AirPlay 2. Create a whole-home sound system with multiple Sonos speakers.
Can these speakers be operated with the S-1 app? If not, is there a way to integrate them with our other SONOS speakers?
Hi, and thank you for you question. No, starting last year with Arc, SubG3, and Five all products going forward will only work with our S2 platform.
3 years, 6 months ago
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Posted by:
Sonos Customer Care
Sonos - Boost Wireless Speaker Transmitter - White
Enjoy reliable streaming performance with your SONOS speakers using this Sonos Boost wireless transmitter, which features 3 antennas that broadcast 360° signals through walls and ceilings for efficient long-range coverage to most rooms.
Hi, this product works like a hub?, can I connect two sonos one and one sonos move?
Hi, and thank you for your question. Sort of. It's designed to create a dedicated mesh network that only Sonos receives and repeats. It's needed if you wifi environment has dead zones or is bogged down by many other products streaming at the same time. You can have up to 31 other sonos products with it. Whichever products you want.
3 years, 6 months ago
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Sonos Customer Care
Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.
What generation is this
Hi, this is the latest generation of the Sonos Five.
3 years, 6 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
I have a Samsung QLED Q90 television. Will the Dolby Atmos work with this TV? Also will the sound bar fit under the TV when it is mounted on the stand?
Hi, and thank you for reaching out with a question. The bug that was causing the issues with our products and Samsung should be resolved. Yes, the soundbar will fit!
3 years, 6 months ago
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Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White
Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.
What is the warrantee on the SONOS 6333554 speaker and how do you process the warrantee if needed? Steve C.
Hi, and thank you very much for your question. We don't have a speaker with numbers as the name, however we'd be happy to help get you situated! We offer a one year warranty on our products and lifetime support. Meaning we won't charge you to help troubleshoot your system with our support staff. You can find the best way for you to contact us at sonos.com/support.
3 years, 6 months ago
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Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
Is it possible to trade my Gen 2 sub for a Gen 3 Sub at a reduced or discounted price? Gen 2 went dead after 3 yrs
Hi and thank you for your question! Unfortunately SubG2 is not on our tradeup program. However, we'd be happy to see if there's anything that we can help you with regarding this at sonos.com/support. You can choose from there the best way to contact us!
3 years, 6 months ago
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Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
hi, i have a butch of sonos speakers. i think there great, i have a butch of 5plays threw out my house , if buy the 6.5 pair and a amp. which is louder ? next question is , sonos is known for wireless. so do i have to run the 6.5 with speaker wire?
Hi, and thank you for reaching out with your question. A pair of In ceilings are maybe a touch louder than a single Play5. The benefit here is the ability to put them in your ceiling and not be seen, as well as more detailed stereo separation. Yes, you would have to run speaker wire to the speakers. The music is wireless from your source to the Amp, but you still need the speaker wire to plug into the Amp for power and receive the audio signal.
3 years, 6 months ago
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Posted by:
Sonos Customer Care
Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
Does Sonance or Sonos make enclosures (back boxes) for these speakers? I know Sonance makes a 6” back box that I’ve used previously and it works great. Thanks!
Hi, and thank you for your question. There's not a backbox specifically made by ourselves or Sonance for these speakers. However, they are a common size/shape of other speakers from Sonance.
3 years, 6 months ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
I have a Living Room using an ARC sounder connected to a 75" sony tv and sonos sub. Can I add a sonos amp with 2 passive in-ceiling speakers for surround sound?
Hi, and thank you for your question! You absolutely can. We recommend that if the Amp is wireless that you keep it within 20/30ft of the Arc. If everything is hardwired then you can put it where you'd like. Keep in mind there are different mounts sold for the Sonos Amp as well to make placing it even easier if putting it on a table or shelf isn't possible.
3 years, 6 months ago
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Sonos Customer Care