Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

If I purchased this speaker could I play this speaker only/ and turn the speakers off that is connected to the Sonos Amp ( hard wired speakers in the ceiling)?

Hi, and thank you for your question! Any speakers plugged into the Sonos Amp will play the same things at the same time as the Amp is 1 zone if you will. If you'd like individual control with different speakers playing different things you would need one amp per "zone". Alternatively you could get a multi channel amplifier from another company and attach Sonos Ports to each channel.

3 years, 6 months ago

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Sonos Customer Care

Sonos - Beam Soundbar with Voice Control built-in - Black

Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.

My husband and I have trouble with clarity when watching tv. Will this help with clarity and understanding dialog?

Yes, it will! The Beam has a dedicated center channel for dialog, as well as a "speech enhance" feature in our app that turns up just the center channel. So you get louder, clearer dialog without turning up the volume of the entire soundbar!

3 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

If I get a Sonos Arc, Sub, and two One SL's for surround sound, but there are times when I ONLY want to listen to one of these One SL's for quieter, less encompassing music, am I able to direct it to play only on the One SL through Alexa on the Arc?

Hi, and thank you for your question. When they are set up as surrounds they'll only play surround sound sounds. However, this set up is very easy as is the separation. So you can easily go into the app, remove the One SLs as rears and listen to the music the way you want. And easily add them back as surrounds when you'd like to use them as part of your theater.

3 years, 6 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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i just purchased two symfonisk speakers at ikea. they are made by sonos. can they be connected with sub and arc as well as any other sonos speaker?

Hi, and thank you for your question. Yes, they can bond with Sub and be used as surround speakers and group with other Sonos products!

3 years, 6 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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How far from the TV will the sound be good? TV is about 15 feet from 65 inch TV

Hi, and thank you for this question. It really depends on the environment of the room. Because of this, we have our room tuning technology that uses an IOS device to tune your Sonos speaker to the environment of the room! (Has to be IOS because of the consistency of microphones. Our products still work with Android, just that this feature is not supported on Android)

3 years, 6 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - Black

Is it possible to use the sonos one w an iphone5, ios 10.3.4, to stream music? If not, what ios is required?

Hello, and thank you for your question. You'll need IOS 11 or later.

3 years, 7 months ago

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Sonos Customer Care

Sonos - Wall Mount for Arc - Black

Secure your Arc soundbar to the wall with this Sonos wall mount. The slim profile delivers a virtually seamless installation, keeping your setup close to the wall, and the included screws and mounting template allow for a streamlined entertainment area. This Sonos wall mount supports automatic EQ adjustment for optimal audio while the black finish matches the soundbars.

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Does the bracket attached flush against the wall, or is there room to install a horizontal wall plate to hide wires without effecting the installation of the speaker mount ?

The bracket is flush against the wall.

3 years, 7 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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What is included with Arc ? Remote ? Instructions manual

Best Answer

Hi, and thank you for your question! In the box included you'll find:
Arc, Power Cable, HDMI Cable, Optical Audio Adapter, Quickstart Guide, and Legal Booklet.

3 years, 7 months ago

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Sonos Customer Care

Sonos - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black

Play your favorite tunes anywhere with this weatherproof and drop-resistant Sonos Move portable speaker. The Trueplay automatic tuning adapts and balances the sound based on where you are and what you're listening to. This Sonos Move portable speaker incorporates built-in support for Wi-Fi, Bluetooth, Airplay and the Sonos app to let you stream audio from a smart device.

Can I play Alexa with this

Hi, and thank you for reaching out. Yes, the Move has voice mics built in for your preferred voice assistant.

3 years, 7 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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how do I connect a turntable or allow a turntable to use the speaker. I have a Sony str dn1030 amplifier but I don't want to use this on my tv...only want to connect my turntable and allow the Sonos speakers to be the sound.

Hi, and thank you for reaching out with a question. You would need the Sonos Port to do this. You can plug your turntable into the back of it and play music through your Sonos speakers. Worth noting, you made need a phono preamp if your turntable doesn't have one built in. Find more info here: https://blog.sonos.com/en/listening-to-vinyl-with-sonos/

3 years, 7 months ago

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Sonos Customer Care