Sonos Customer Care
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- Answer Count1555
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- First AnswerSeptember 20, 2019
- Last AnswerOctober 3, 2024
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Enjoy premium audio quality without sacrificing your design aesthetic when you install these Sonos In-Ceiling speakers by Sonance . In-ceiling installation creates a seamless look, while the 1-inch tweeter and 6.5-inch woofer deliver powerful sound to your home audio system. These Sonos In-Ceiling speakers by Sonance pairs perfectly with other Sonos audio equipment.
Does Sonance or Sonos make enclosures (back boxes) for these speakers? I know Sonance makes a 6” back box that I’ve used previously and it works great. Thanks!
Hi, and thank you for your question. There's not a backbox specifically made by ourselves or Sonance for these speakers. However, they are a common size/shape of other speakers from Sonance.
4 years, 3 months ago
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
I have a Living Room using an ARC sounder connected to a 75" sony tv and sonos sub. Can I add a sonos amp with 2 passive in-ceiling speakers for surround sound?
Hi, and thank you for your question! You absolutely can. We recommend that if the Amp is wireless that you keep it within 20/30ft of the Arc. If everything is hardwired then you can put it where you'd like. Keep in mind there are different mounts sold for the Sonos Amp as well to make placing it even easier if putting it on a table or shelf isn't possible.
4 years, 3 months ago
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Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
If I purchased this speaker could I play this speaker only/ and turn the speakers off that is connected to the Sonos Amp ( hard wired speakers in the ceiling)?
Hi, and thank you for your question! Any speakers plugged into the Sonos Amp will play the same things at the same time as the Amp is 1 zone if you will. If you'd like individual control with different speakers playing different things you would need one amp per "zone". Alternatively you could get a multi channel amplifier from another company and attach Sonos Ports to each channel.
4 years, 3 months ago
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Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
My husband and I have trouble with clarity when watching tv. Will this help with clarity and understanding dialog?
Yes, it will! The Beam has a dedicated center channel for dialog, as well as a "speech enhance" feature in our app that turns up just the center channel. So you get louder, clearer dialog without turning up the volume of the entire soundbar!
4 years, 3 months ago
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Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - White
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
If I get a Sonos Arc, Sub, and two One SL's for surround sound, but there are times when I ONLY want to listen to one of these One SL's for quieter, less encompassing music, am I able to direct it to play only on the One SL through Alexa on the Arc?
Hi, and thank you for your question. When they are set up as surrounds they'll only play surround sound sounds. However, this set up is very easy as is the separation. So you can easily go into the app, remove the One SLs as rears and listen to the music the way you want. And easily add them back as surrounds when you'd like to use them as part of your theater.
4 years, 3 months ago
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Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
i just purchased two symfonisk speakers at ikea. they are made by sonos. can they be connected with sub and arc as well as any other sonos speaker?
Hi, and thank you for your question. Yes, they can bond with Sub and be used as surround speakers and group with other Sonos products!
4 years, 3 months ago
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Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
How far from the TV will the sound be good? TV is about 15 feet from 65 inch TV
Hi, and thank you for this question. It really depends on the environment of the room. Because of this, we have our room tuning technology that uses an IOS device to tune your Sonos speaker to the environment of the room! (Has to be IOS because of the consistency of microphones. Our products still work with Android, just that this feature is not supported on Android)
4 years, 3 months ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
Is it possible to use the sonos one w an iphone5, ios 10.3.4, to stream music? If not, what ios is required?
Hello, and thank you for your question. You'll need IOS 11 or later.
4 years, 4 months ago
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Sonos Customer Care
Secure your Arc soundbar to the wall with this Sonos wall mount. The slim profile delivers a virtually seamless installation, keeping your setup close to the wall, and the included screws and mounting template allow for a streamlined entertainment area. This Sonos wall mount supports automatic EQ adjustment for optimal audio while the black finish matches the soundbars.
Does the bracket attached flush against the wall, or is there room to install a horizontal wall plate to hide wires without effecting the installation of the speaker mount ?
The bracket is flush against the wall.
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
What is included with Arc ? Remote ? Instructions manual
Hi, and thank you for your question! In the box included you'll find:
Arc, Power Cable, HDMI Cable, Optical Audio Adapter, Quickstart Guide, and Legal Booklet.
Arc, Power Cable, HDMI Cable, Optical Audio Adapter, Quickstart Guide, and Legal Booklet.
4 years, 4 months ago
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Sonos Customer Care