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 Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
 

Can this speaker be paired with a TV?

No, it is designed for music. For Tv, you would first need Beam, Arc, or Amp.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Beam Soundbar with Voice Control built-in - Black
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
 

Does the unit come with the HDMI arc cable?

Yes!
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
 

What TV takes full advantage of all the features of the Arc? Without breaking the bank?

Hi, and thank you for this question. We are unable to answer this fully because we aren't able to recommend a specific tv or brand. However, any TV with HDMI eArc can take full advantage of the Arc. Make sure that the tv is putting out the appropriate audio codec. Also you'll want to make sure that the content you're watching is mixed in the appropriate audio formats and the device you use to stream or watch blue rays passes the audio codecs you need as well to take full advantage.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Female-to-Male Audio Adapter - Black
Sonos - Female-to-Male Audio Adapter - Black
Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.
 

I have 10 year old Panasonic plasma tv that has hdmi but the LG sound bar I just bought requires optical. Will this adapter work in this application?

It's actually designed to work the other way around, but it may work as it's just an audio signal and there really isn't any "directional" information being sent. We can't guarantee it though as that's not technically what it was designed for.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Female-to-Male Audio Adapter - Black
Sonos - Female-to-Male Audio Adapter - Black
Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.
 

I have a Vanyko v620 projector, & aSamsung sound bar that only takes optical cord. Will this help connect to it?

This adapter is designed to run from an optical port to female HDMI so you can then run an HDMI cord where it needs to go. It sounds like you're trying to do the reverse of that? Theoretically it should work as it's just an audio signal. However, we can't guarantee it as that's not what it's designed for per say.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - Beam Soundbar with Voice Control built-in - Black
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
 

Can I hook my older Harmon kardon sub up to this for tv viewing along with streaming music?

Hi, and thank you for your question! No, 3rd party subs do not work with Beam.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
 

Will this work to transmit from my Crosley - Ridgemont Bluetooth Stereo Audio System to my sonos speakers and if so would it connect from the RCA line out from the Crosley to the Port?

Hi, and thank you for reaching out with a question. The Port would could do both input and output but not at the same time.

You could run from this via RCA to the analog in on the Port and play music to other Sonos speakers by grouping them together.

You could plug Port into it via Port's analog or digital out and play your music via Sonos to your Crosley system. (This would be ideal for music quality as you'd be steaming via wifi instead of bluetooth)
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
 

I recently purchased a Sonos Move and then a One SL and am now considering another One for another room. If a buy a One (Gen 2) Smart Speaker with Voice Control (VC), will I be able to sync it up with the others and extend the VC to the other speakers?

Hi, and thank you for your question. The answer is sort of!

You can control the Move and One SL using your voice assistant in the One. However you won't be able to now talk to those rooms because those speakers need mics. So for example:
You can tell the Sonos One to skip track in another room or play music in another room. But that doesn't mean you can now talk directly to One SL. Also, worth noting the Move does have mics built in for voice assistance as well.

If you'd like to pair your One SL with a voice assistant, you can buy a small voice product like an amazon dot, or google home mini and that can be used to control any of our products that don't have voice built in as well.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
 

Will the Arc work with my Samsung Q8F series? Will I loose anything? Will I get all the benefits? Do I need to buy a new tv?

Hi, and thank you for your question! For all intents and purposes, the Arc should work with your Samsung Q8F. There is a know issue with Samsung passing audio to our products via eARC so that's worth looking into. You can use Arc with ARC,eARC, or Optical.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care
 
 Sonos - One SL Wireless Smart Speaker - Black
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
 

I use a MacBook for binge watching Amazon Prime, YouTube video's, streaming music, etc.. Can I pair the Sonos - One SL for stereo sound on my 2020 MacBook??

Hi, and thank you for your question. You could stereo pair the One SL in the Sonos app. Then, airplay2 from your mac to the One SL's.

Same goes for Youtube music. You can also sign into youtube music in our app.
3 years, 7 months ago
by
Posted by: 
Sonos Customer Care