Sonos Customer Care
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- Answer Count1555
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- First AnswerSeptember 20, 2019
- Last AnswerOctober 3, 2024
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Sonos Customer Care's Questions
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Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Will the Arc work with my Samsung Q8F series? Will I loose anything? Will I get all the benefits? Do I need to buy a new tv?
Hi, and thank you for your question! For all intents and purposes, the Arc should work with your Samsung Q8F. There is a know issue with Samsung passing audio to our products via eARC so that's worth looking into. You can use Arc with ARC,eARC, or Optical.
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I use a MacBook for binge watching Amazon Prime, YouTube video's, streaming music, etc.. Can I pair the Sonos - One SL for stereo sound on my 2020 MacBook??
Hi, and thank you for your question. You could stereo pair the One SL in the Sonos app. Then, airplay2 from your mac to the One SL's.
Same goes for Youtube music. You can also sign into youtube music in our app.
Same goes for Youtube music. You can also sign into youtube music in our app.
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black
Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.
Will these work with a Sony STRDH590 receiver?
Hi, and thank you for reaching out. No, they will only work with our products!
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
What is the max resolution that sonos port can handle? 16 bit/44.1 kHz or 24 bit/384 kHz?
Thank you for your question. 16/44.1
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Can the Sonos Arc Soundbar sit on the top of an open table/shelf so long as it is 4 inches or more below the TV (there will be no shelf between the Soundbar and the TV, just open wall)? Or, must it be mounted on the wall at least 4 inches below the TV?
Yes, of course! It's designed to sound great on the wall or a tv stand/shelf/table. It's up to you where you'd like to put it!
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
Since it’s not Bluetooth enabled, how do I connect my iPhone or iPad to access and my music files.
Hi, and thank you very much for your question! You can either sign into your streaming services in our app, airplay2 to our speakers, or if you have a library stored somewhere else, this article should help:
https://support.sonos.com/s/article/257?language=en_US
https://support.sonos.com/s/article/257?language=en_US
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
Can I play only the subwoofer with no sound-bar or speakers. For example, could I stream low frequency meditation tracks from youtube or Apple, or use tone generator apps. Thank you
Our subwoofer will only bond with our products and create bass response based on what sound is going to those speakers.
4 years, 4 months ago
by
Posted by:
Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
What is the ethernet port for?
The ethernet is for hardwiring into a switch or router if you would like to.
4 years, 4 months ago
by
Posted by:
Sonos Customer Care
Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.
I am thinking of adding a second Gen 3 sub to my ARC system. What is the best way to setup two gen 3 subs? Would it a problem to stack 2 gen three subs on top of each other? Thanks
Hi, and thank you for your question and for adding another Sub to your system! It's really up to you how you would like to set them up. Play around with a couple of different placements and see what sound the best in the space. We recommend placing them where bass response is evenly distributed, but if you want them close together that's totally your call!
4 years, 4 months ago
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Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Does the soundbar come with international warranty (specifically will the warranty be valid in Asia)? Thanks
Hi, and thank you for your question. Our warranty is valid in any country that we sell our products in.
4 years, 4 months ago
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Posted by:
Sonos Customer Care