Sonos Customer Care
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- Answer Count1555
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- First AnswerSeptember 20, 2019
- Last AnswerOctober 3, 2024
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Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
i have 2 questions....it seems that the voices are low when people are talking. Is there any way to move the voice volume up other than the speech enhancement....Also, how can i verify i am getting the 5.1 Dolby sound out of the soundbar...
Hi, and thank you very much for your question.
1) First ensure that your TV is putting out the proper audio codec. You can find this in the Tv's audio settings. The Arc has a dedicated center speaker for speech and the enhancement should be plenty of sound for dialog. So we'd venture to guess the TV is not putting out the proper audio signal.
2) To check what audio format you're getting go to settings -> system -> About my Sonos system -> scroll down to the Arc: "Name of room" ---- There you should see "Audio in" and the signal that it's receiving. Best to do this with Netflix or a dvd that you know is in 5.1. It should say "Dolby Digital 5.1"
Give it a few seconds to catch up and even go back a page and then back to the about my system to let it refresh if needed, however it should update in real time. If you're watching something that you know is 5.1 and it's not getting a 5.1 signal after a minute or two, then it's probably the TV or the streaming device (Apple TV, Roku, Fire TV, ext) is probably not set to the appropriate audio settings.
This should also help with your first question.
Feel free to reach out to us at Sonos.com/support if you have any questions. We'd love to help you out!
1) First ensure that your TV is putting out the proper audio codec. You can find this in the Tv's audio settings. The Arc has a dedicated center speaker for speech and the enhancement should be plenty of sound for dialog. So we'd venture to guess the TV is not putting out the proper audio signal.
2) To check what audio format you're getting go to settings -> system -> About my Sonos system -> scroll down to the Arc: "Name of room" ---- There you should see "Audio in" and the signal that it's receiving. Best to do this with Netflix or a dvd that you know is in 5.1. It should say "Dolby Digital 5.1"
Give it a few seconds to catch up and even go back a page and then back to the about my system to let it refresh if needed, however it should update in real time. If you're watching something that you know is 5.1 and it's not getting a 5.1 signal after a minute or two, then it's probably the TV or the streaming device (Apple TV, Roku, Fire TV, ext) is probably not set to the appropriate audio settings.
This should also help with your first question.
Feel free to reach out to us at Sonos.com/support if you have any questions. We'd love to help you out!
4 years, 7 months ago
by
Posted by:
Sonos Customer Care
Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.
Does the arc include a 4K hdmi cable to connect to a 4K tv?
Hi, and thank you for your question! The hdmi cable is not 4k, however it is sufficient for handling the data transfer needed for all Atmos audio codecs.
4 years, 7 months ago
by
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Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
WHat is the difference between this sonos port streaming media player and the sonos amp besides price? Also will either one connect with my 5 disc cd player??
Hi, and thank you for your question. The Sonos Amp is an amplifier that delivers power to passive speakers, where Port is a non-amplified device that plugs into the amplifier (or receiver) to give it the ability to stream music via the Sonos app. So you had a pair of outdoor speakers and wanted to give them power from Sonos you'd use Amp. But, if those speakers were already plugged into a amplifier or receiver, you would plug Port into the receiver and it would give you the same result. In your case, you would want the Sonos Port. Your CD player can plug into that and then you can play that music wirelessly to your other Sonos speakers in your house. If the disc player has analog out, you could plug it into the back of Amp as well. And that will wire to your passive speakers (towers, bookshelf, ext) and play your CD. This article may help: https://support.sonos.com/s/article/1080?language=en_US
4 years, 7 months ago
by
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Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
I have 2 Bose Free Space 51 Outdoor In-Ground Speakers. Is this Sonos Amp the best option for remote streaming and is there a utube or other video that will help with setting up and utilizing the streaming features for this amp?
Hi, and thank you for your question. Yes, you can use amp to power those speakers with the Sonos Amp! Our app walks you through the set up process, however Best Buy does offer professional installation. There are no videos online that we have endorsed as a company, but probably many helpful ones!
4 years, 7 months ago
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Sonos Customer Care
Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.
Will this speaker work with Sirius Radio wirelessly?
Hi, and thank you for reaching out! We do support Sirius XM in our app! As long as you subscribe to the membership that allows internet streaming, you can use Sirius XM on Sonos wirelessly!
Check out these articles for more info:
https://www.siriusxm.com/ways-to-listen/sonos
https://support.sonos.com/s/article/110?language=en_US
Check out these articles for more info:
https://www.siriusxm.com/ways-to-listen/sonos
https://support.sonos.com/s/article/110?language=en_US
4 years, 7 months ago
by
Posted by:
Sonos Customer Care
Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.
Is the amp the gen 1 version or gen 2?
Hi, and thank you for reaching out! There is technically no "Gen2" Amp. There's Connect:Amp with is the old model and this "Amp" is the newest model.
4 years, 7 months ago
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Sonos Customer Care
Sonos - Beam Soundbar with Voice Control built-in - Black
Get more out of your home theater setup with this Sonos Beam compact smart soundbar. A 5-speaker with five amplifier setup delivers rich, big sound to your room, while the single-cable connection allows for fast, easy setup. Compatible with Amazon Alexa and Google Assistant voice control, this Sonos Beam compact smart soundbar lets you control the volume and power with the just sound of your voice.
Can the Bean be used outisde...specifically a covered/screened outdoor patio.
Hi, and thank you very much for your question. The Beam is not rated for outdoor use, however as long it's covered and not exposed to the elements of rain or snow it should be okay. Keep in mind though that we can't guarantee quality as it's not rated to be outdoors for a prolonged period of time.
4 years, 7 months ago
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Sonos Customer Care
Sonos - Female-to-Male Audio Adapter - Black
Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.
will this work if i have a usb razer headset and i plug it into my xbox? will the audio work?
Hi, and thank you for your question. This is designed to plug optical into the tv and carry sound to the female HDMI into whatever audio source you have that is compatible with HDMI. Your headset would have to receive audio and process it via HDMI.
4 years, 7 months ago
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Sonos Customer Care
Sonos - One SL Wireless Smart Speaker - Black
Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.
I have the Sonos Amp (AMPG1US1BLK) that I was using with an in-ceiling speaker system at my previous house. Will I be able to use it along with a few Sonos One Gen 2 Smart Speakers (ONEG2US1BLK) to stream music simultaneously throughout my home?
Hi, you sure can. Just get it set up on your new network at your new house!
Here's an article on this very subject:
https://support.sonos.com/s/article/1061?language=en_US
Here's an article on this very subject:
https://support.sonos.com/s/article/1061?language=en_US
4 years, 7 months ago
by
Posted by:
Sonos Customer Care
Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.
If I looking to connect wired outdoor speakers do I need the Amp or the Port. The speakers would be connected directly and the goal would be to stream from the app.
Hi, and thank you for your question. The Sonos Amp is what you would need. It will allow you to run your outdoor speakers directly into it and stream music wirelessly to them!
4 years, 7 months ago
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Sonos Customer Care