Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

I’m looking for sono speakers for my turntable. Can these speakers be used for a turntable?

Hi, and thank you very much for your question and consideration! You would need either Sonos Five, Sonos Port (and additional Sonos speakers) or Amp + passive speakers to use a turntable. Find more info about that here:
https://blog.sonos.com/en/listening-to-vinyl-with-sonos/

3 years, 8 months ago

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Sonos Customer Care

Sonos - Playbar Refurbished - Black

Transform your movie and music experience with this refurbished Sonos Playbar soundbar. The adjustable bass and treble controls enable customization, while three tweeters and six mid-woofers deliver powerful, well-balanced sound. This Sonos Playbar soundbar has side panel buttons and LED lights for adjusting settings easily, and Wi-Fi connectivity lets you stream audio smoothly.This product has been refurbished. Learn more.

Here, Sonos said it only comes with 90 days warranty. However, on Sonos website states that certified refurbished has 1 year warranty. Are they same playbar? Thank you.

Hi, and thank you for your question. There is only one model of Playbar so it is the same. The 90 warranty may be from Best Buy? We aren't sure about their policies. We back our products for one year after purchase date.

3 years, 8 months ago

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Sonos Customer Care

Sonos - Amp 250W 2.1-Ch Amplifier - Black

Enhance your home audio with this Class D Sonos amplifier. Its 125W of power per channel lets you enjoy high-resolution sound from your bookshelf speakers, TV and other passive components, and Wi-Fi connectivity supports multiroom setups and wireless streaming via AirPlay and the Sonos app.

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Can I use this as a pure power amp to push my front towers? My receiver has preouts.

Hi, and thank you for your question. Unfortunately no.

3 years, 8 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

Can I use this to connect my Nintendo switch (hdmi only) to my Sonos playbar (toslink digital audio only)?

Hi, and thanks for reaching out. This adapter is made to output sound from the Tv using optical and through HDMI to one of our soundbars. So the way it's designed it would have to go Optical to HDMI, not the other way around which is what you would need in this situation. We can't confirm though that it wouldn't work for what it's worth.

3 years, 8 months ago

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Sonos Customer Care

Sonos - One SL Wireless Smart Speaker - White

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

Does this speak air with a BOSE wave sound touch CD player?

Hi, and thank you for reaching out. The One SL does not. However, if you'd like your CD audio playing wirelessly throughout your house you can do that with Sonos. Plug the Bose CD player into the Sonos Port and then you can buy our speakers and place them wherever you want and group them with the Sonos Port to play that CD wirelessly wherever you'd like in your home.

3 years, 8 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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Does anyone know if there is a delay? I used my play 5s as TV sound but too much delay. I also have a very nice sub and MK rear surround speakers all wired. My question is about delay due to wi/fi.... any thoughts? thank you

Hi, and thanks for reaching out with a question. The Five is not made for TV audio. The delay is probably happening because there is some sort of conversion from the Tv to send it out via 3.5mm port.

3 years, 8 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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I am thinking about purchasing a Sony55" class A9G Master Series OLED TV. Does anyone know if the Sonos Arc soundbar is compatible with this TV? I want to get the best sound bar I can for this unit. Thank you.

Hi, and thank you very much for reaching out with a question! Yes, the Arc is compatible with this Tv! After setting up, make sure the tv is set to the best audio codec it can support! We're very thankful you're considering our products. We hope we can fill your home with incredible sound!

3 years, 9 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Can the device be paired to a computer? Can it be directly conected to say audivarna, qobuz, or spotify, or does it have to go through the computer or phone?

Best Answer

Hi, and thank you for your question. Our products do have to be set up on wifi through our app. You would have to use your phone, tablet or computer as a controller.

3 years, 9 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

Add thumping bass to your home audio setup with this Sonos wireless subwoofer. The built-in Wi-Fi offers a simple cable-free setup, while the two force-canceling drivers eliminate vibrations and rattles for high-quality sound output. This Sonos wireless subwoofer features a high-gloss black finish to lend an upscale touch to your space.

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Will this pair or work with a Sonos Connect system?

Hi, and thank you for your question. The Sub will not bond with Connect. Sub can bond with all of our products except Port (formerly Connect) and Move.

3 years, 9 months ago

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Sonos Customer Care

SONOS SUB (GEN3) - Black

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Can the Sonos subwoofer be paired with my Sonos Playbase? Also, can it be paired with a Sonos 5?

Best Answer

Hi, and thank you for your questions! Yes and yes! :)

3 years, 9 months ago

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Sonos Customer Care