Sonos Customer Care

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September 20, 2019
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September 26, 2024
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Sonos Customer Care's Answers

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Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Will this participate in a multi-Chromecast audio group?

Great question! No, this will not play music as part of a multi-Chromecast group.

3 years, 9 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Can these speakers be pared with a Samsung smart TVs?

Hi, and thank you for your question. No, you would need one of our home theater products to do that. Arc, Beam, or Amp.

3 years, 9 months ago

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Sonos Customer Care

Sonos - Arc Soundbar with Dolby Atmos, Google Assistant and Amazon Alexa - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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We have a very large living room with 20 foot vaulted ceilings. The room is open to the dining area. We currently have a sonos beam. Will I see a significant increase in sound quality with an arc purchase? Most of our use is tv, movies and some music.

Hi, and thank you for reaching out. This is a great question. We believe you'll see a substantial difference. The Arc has 11 speakers powered by 11 amplifiers. Built in discrete surround sound and top firing speakers that work with Atmos, or help with bass response when not watching Atmos content. The Beam sounds great for it's size, but in a room that large we would recommend the Arc. You can then put the Beam on a secondary Tv in your home! :)

3 years, 9 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Would these One Smart Speakers work with a Sonos arc to create surround sound?

Hi, and thank you for your question. You would need x2 Sonos Ones to use as surround sounds. You could also do x1 Sonos One and x1 Sonos One SL.

3 years, 9 months ago

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Sonos Customer Care

Sonos - Sub Wireless Subwoofer - White

Crank the bass on your Sonos sound system with this Sonos Subwoofer. It uses Wi-Fi to amplify bass to exhilarate levels without creating any rattling or buzzing sounds. This Sonos Subwoofer is compatible with all Sonos components, and it's small enough to fit under a table or sofa for use in small spaces.

Can I use a different sub woofer with Sonos play bar-I use Sonos app to adjust volume and sync other speakers in different rooms the Sonos sub woofers are to expensive for this retiree. Any suggestions would be appreciated - Thanks

Hi, and thank you for reaching out! The Playbar will only work with our Sub as our products have to be on the same system so that we can ensure a premium experience.

3 years, 9 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Does it work with He Seri

Hi, and thank you for reaching out. It does work with Siri via homekit. It does not have direct Siri support built in.

3 years, 9 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

hi i bought the sonos sound bar. i have a Alegra receiver to control all my HDMI in surround sound. I want to use the soundbar as my center and front speakers to complete my 7.1 surround sound system. do you have an adapter to complete this install.

Hi, and thank you for reaching out. There are no adapters that we are aware of, nor is it possible to do via our software at this point! We're very thankful for your consideration as a part of this system.

3 years, 9 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Wall Speakers (Pair) - White

Enjoy rich audio quality with this Sonos In-Wall speaker by Sonance. Works with other Sonos components to create a complete home audio system. This Sonos In-Wall speaker by Sonance fits in most standard wall cavities, creating a seamless look for your entertainment center.

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Hi, are there "rough-in" kits for installation on a new construction project?

Hi, and thank you very much for reaching out with a question! There are no rough-in kits that we have endorsed or are aware of.

3 years, 9 months ago

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Sonos Customer Care

Sonos - Port Streaming Media Player - Matte Black

Stream audio to a stereo system with this matte black Sonos Port. The audio line-in lets you connect CD players and record players, while the line-out supports RCA or digital connections for amplified audio equipment. This Sonos Port features easy-to-use controls so you can adjust volume, bass and treble, and the Ethernet port supports high-speed connections.

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A similar question was asked previously but don't think it was fully answered. I have a wired system. If I add Port to provide wireless sound in other rooms, is there a delay between the wired system and speakers connected to Port.

Hi, and thank you very much for following up on this question. There shouldn't be any delay when streaming music. The only potential for delay is if you're plugging an analog source (ie a cd player) into the Port analog "in" and then grouping that with other Sonos speakers.

3 years, 9 months ago

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Sonos Customer Care

Sonos - Five Wireless Smart Speaker - Black

Set up this Sonos Five wireless speaker in your living room to get the party going. Three high-excursion woofers deliver deep bass you can dance to, while Trueplay technology maximizes sound to fit the acoustics of your space. Capacitive touch and Siri, Alexa and Google Assistant voice controls on this Sonos Five wireless speaker let you change tunes and adjust the volume with a tap or a word.

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Is the Sonos Five speaker compatible with a Pioneer Wi-Fi receiver to play audio from that source, in addition to a google hub?

Hi, and thanks for your questions. No, the Five would not be compatible with the wifi receiver. However we do have the Sonos Port if you'd like to make that receiver work with Sonos.

https://www.bestbuy.com/site/sonos-port-streaming-media-player-matte-black/6371154.p?skuId=6371154

As far as the Google Hub, we can integrate with that. You could tell it to play "x" in the Living room and your speaker named Living Room will start playing music.

3 years, 9 months ago

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Sonos Customer Care