Sonos Customer Care

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September 20, 2019
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October 3, 2024
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Sonos Customer Care's Answers

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Sonos - One SL Wireless Smart Speaker - Black

Get rich, room-filling sound with this Sonos One SL speaker, and control it with the Sonos app, Apple AirPlay 2, and more. Pair it with Sonos One or another One SL in the same room for stereo separation and more detailed sound.

is the sonus one speaker able to connect to and search through youtube videos via the google assistant ?

You can control many aspects of your smart home with voice assistant on Sonos. As far as music we support these following features at this point in time:

https://support.sonos.com/s/article/3490?language=en_US

4 years, 6 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Play music and control the playlist hands-free with this Sonos One smart speaker. Voice and app control capability allows for remote operation, while compatibility with popular streaming services ensures access to large libraries of music and audiobooks. Connect this Sonos One smart speaker to similar models to create a home sound system.

Can this be used for TV sound

Thank you for your question! No, you would need either Arc, Beam, or Amp to work with your Tv.

4 years, 6 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Enhance your media experience with this Sonos One (Gen 2) smart speaker in black. Powered by a four-core processor, this speaker can connect to Wi-Fi and stream your favorite podcasts, radio stations and music with high-quality sound. This Sonos One (Gen 2) smart speaker includes Alexa and Google Assistant, so you can use it completely hands-free.

Will this participate in a multi-Chromecast audio group?

Great question! No, this will not play music as part of a multi-Chromecast group.

4 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - White

Can these speakers be pared with a Samsung smart TVs?

Hi, and thank you for your question. No, you would need one of our home theater products to do that. Arc, Beam, or Amp.

4 years, 6 months ago

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Sonos Customer Care

Sonos - Arc 5.0.2 Channel Smart Soundbar with Dolby Atmos - Black

Bring all your entertainment to life with the extraordinarily realistic sound of this Sonos Arc - the premium smart soundbar for TV, movies, gaming, and more.

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We have a very large living room with 20 foot vaulted ceilings. The room is open to the dining area. We currently have a sonos beam. Will I see a significant increase in sound quality with an arc purchase? Most of our use is tv, movies and some music.

Hi, and thank you for reaching out. This is a great question. We believe you'll see a substantial difference. The Arc has 11 speakers powered by 11 amplifiers. Built in discrete surround sound and top firing speakers that work with Atmos, or help with bass response when not watching Atmos content. The Beam sounds great for it's size, but in a room that large we would recommend the Arc. You can then put the Beam on a secondary Tv in your home! :)

4 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Would these One Smart Speakers work with a Sonos arc to create surround sound?

Hi, and thank you for your question. You would need x2 Sonos Ones to use as surround sounds. You could also do x1 Sonos One and x1 Sonos One SL.

4 years, 6 months ago

Posted by:

Sonos Customer Care

Sonos - Sub Wireless Subwoofer - White

Crank the bass on your Sonos sound system with this Sonos Subwoofer. It uses Wi-Fi to amplify bass to exhilarate levels without creating any rattling or buzzing sounds. This Sonos Subwoofer is compatible with all Sonos components, and it's small enough to fit under a table or sofa for use in small spaces.

Can I use a different sub woofer with Sonos play bar-I use Sonos app to adjust volume and sync other speakers in different rooms the Sonos sub woofers are to expensive for this retiree. Any suggestions would be appreciated - Thanks

Hi, and thank you for reaching out! The Playbar will only work with our Sub as our products have to be on the same system so that we can ensure a premium experience.

4 years, 6 months ago

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Sonos Customer Care

Sonos - One (Gen 2) Smart Speaker with Voice Control built-in - Black

Does it work with He Seri

Hi, and thank you for reaching out. It does work with Siri via homekit. It does not have direct Siri support built in.

4 years, 6 months ago

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Sonos Customer Care

Sonos - Female-to-Male Audio Adapter - Black

Connect Beam (not included) to your smart TV's optical audio output via a standard HDMI cord with this Sonos black optical adapter. The layer of rubber on the surface protects wires from damage, providing durability and longevity. This Sonos black optical adapter is quick and simple to attach for added convenience.

hi i bought the sonos sound bar. i have a Alegra receiver to control all my HDMI in surround sound. I want to use the soundbar as my center and front speakers to complete my 7.1 surround sound system. do you have an adapter to complete this install.

Hi, and thank you for reaching out. There are no adapters that we are aware of, nor is it possible to do via our software at this point! We're very thankful for your consideration as a part of this system.

4 years, 6 months ago

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Sonos Customer Care

Sonos - Architectural 6-1/2" Passive 2-Way In-Wall Speakers (Pair) - White

Enjoy rich audio quality with this Sonos In-Wall speaker by Sonance. Works with other Sonos components to create a complete home audio system. This Sonos In-Wall speaker by Sonance fits in most standard wall cavities, creating a seamless look for your entertainment center.

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Hi, are there "rough-in" kits for installation on a new construction project?

Hi, and thank you very much for reaching out with a question! There are no rough-in kits that we have endorsed or are aware of.

4 years, 6 months ago

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Sonos Customer Care