Lenovo Product Expert
 
 
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    April 21, 2014
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    September 13, 2025
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Lenovo Product Expert's Answers
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Seize maximum creative freedom with the Yoga Slim 7i Aura Edition. Intel and Lenovo collide to deliver peak AI innovation for creatives on the go. This 15.3" marvel packs a powerful Intel Core Ultra processor and a smart NPU. Create anywhere with up to 13 hours of battery life~this isn't just a laptop; it's Aura.
 

How do I update to Windows Professional?

Hi Maryland,

You could purchase the upgrade to Windows 11 Pro from Best Buy or within the Microsoft Store on your Yoga Slim 7i Aura Edition. You can access the latter option by opening the Settings app > System tab > Activation tab > Upgrade your edition of Windows.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
The IdeaPad 1i raises the bar on every affordable laptop with a super-efficient Intel Core i5 processor in a thin and compact 17.9 mm chassis that makes multitasking a breeze while boosting energy efficiency with up-to-11 hours of battery life and rapid charge. Get more value with four-sided narrow bezels for maximum screen, Dolby Audio speakers and Flip to Start for instant bootup. Optimize your video call experience with a 1MP camera that comes with a privacy shutter to keep out prying eyes and Smart Noise Cancelling to cut out background noise.
 

What is the warranty on this computer?

Hey Bill,

This IdeaPad 1i ships with a 1-year manufacturer's warranty.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
Fuel your future and power your passions with the Legion 7i, available in stunning Glacier White. The Legion 7i delivers cutting-edge AI-tuned technology to power through games, streams, and everything in between. Equipped with the latest Intel Core Ultra processors, next-gen NVIDIA GeForce RTX graphics, and Lenovo AI Engine+ with dedicated Lenovo AI Core (LA3), the Legion 7i maximizes FPS, enhances streams, and speeds through projects with ease. Seamlessly engineered to stay cool and quiet, it~s powered by Legion Coldfront: Hyper. Lenovo PureSight OLED gaming displays offer breathtaking visuals, low latency, and precise color accuracy while extending battery life. Legion Space introduces a new software suite with integrated AI experiences. Thinner, lighter, and built for gamers on the go, the Legion 7i is the perfect companion for all your pursuits.
 

How much video ram does this computer have? I only see the system ram listed.

Hi PowerUser,

The RTX 5060 in this Legion 7i features 8 GB GDDR7 graphics memory.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
Live animated, live lively, live balanced. When you~re packing the thin and light IdeaPad Slim 3 Chromebook laptop, featuring WiFi 6 and 13.5 hours of battery life, balancing work and play all day becomes effortless. The 14" FHD IPS touchscreen display and MediaTek Kompanio 500 Series processors are a significant upgrade to your work and entertainment, with front-facing Waves-tuned speakers.
 

why isn't my touch screen working

Hi skwalk,

Thank you for reaching out to us. We're sorry to hear that you're experiencing this issue with your IdeaPad Slim 3 Chromebook. We'd like to work with you to address this problem.

To start, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages various system components.

If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. So long as your Chromebook is backed up and the data is tied to the same Google account you used to setup your Chromebook, you can restore your system from a backup point to prevent you having to go through the full setup process again or having to make setting adjustments and customizations again.

Please don't hesitate to let us know if you have any other questions or concerns.
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
Get this user-friendly Chromebook for its big screen and high performance at great value. With Intel Inside, the IdeaPad 3i Chromebook 15" loads content-rich webpages quickly, provides brilliant video playback, and lets you multitask effortlessly while delivering up to 10 hours of battery life. Control your smart devices or manage your day with Google Assistant on Chromebook. It~s 15" portable thin and light casing integrates an easy-to-flip lid, privacy shutter and large trackpad.
 

Is this a windows 11

Hi,

This IdeaPad 3i Chromebook does not use Windows as its operating system, but rather ChromeOS, as used on all Chromebook devices. Please feel free to reach out to us with any other questions!

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
This remarkably economical Lenovo 65W USB-C Wall Adapter is the ultimate charging companion for any journey. It ensures lightning-fast power to your USB-C devices, while its adjustable output voltages (5V/9V/15V/20) have you covered no matter what device needs to be charged. Crafted with convenience and portability in mind, its slim size makes fitting it into luggage or backpacks effortless - ensuring reliable access to mobile power on all of life~s adventures!
 

Is it Compatible with the Lenovo ThinkPad E14 model?

Hi there,

This will depend on the ThinkPad E14 model, as there are different generations and offerings of this ThinkPad series. If you could, please share the Part Number or Model number for your model ThinkPad that's labeled on the underside of the laptop so that we can assist you more precisely.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
Outstanding visuals, outsmarting algorithms, outrageous performance ~ the Lenovo Yoga Pro 9i powered by the latest Intel Core Ultra processors is everything you could ever wish for in a creator laptop. With Lenovo X Power by its side, it drives a huge boost in performance for the heaviest of creator tasks. Paired with machine learning and the dedicated AI engine of Intel Core Ultra, to boost your productivity, the Yoga Pro 9i is the most hardworking laptop for creators.
 

Why does my 170w power supply get so hot and often shut off? It also seems that I am bleeding power even though the computer is plugged in. Is this a common issue? What can be done to fix this?

Hey Adam,

Thank you for reaching out to us. We're sorry to hear that you're experiencing an issue with your Yoga Pro 9i. We'd like to work with you to try to address these concerns and problems.

To start, we wish to get clarification on the power adapter. Are you stating that the power adapter may heat up and no longer function or that the laptop itself often shuts off? A response to this in another question if necessary is welcome to assist you more precisely.

Next, from what we can gleam from your inquiry is that the laptop's battery is depleting even when plugged in. If this is the case, this could be due to a number of factors, including the power settings on your laptop, the game's requirements, or potentially a hardware issue. I would recommend checking your power settings first. You can do this through the Lenovo Vantage app. Also, if djusting the power settings doesn't resolve the issue, manually install the latest BIOS for your device using the Vantage app > Selecting the check for updates button on the homepage, applying the latest BIOS update.

Please feel free to reach out to us if you have any other questions or concerns.
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
Lenovo Tab M11 (Luna Grey) ~ a slim 11" Android 13 tablet designed for smarter learning and everyday entertainment. Enjoy crisp 1080p streaming on the 11" 1920~1200 IPS display (up to 90 Hz) with quad speakers tuned for Dolby Atmos~. Powered by MediaTek Helio G88 with 4GB RAM and 128GB eMMC storage (expandable via microSD up to 1TB), it~s built for split~screen study, note~taking (Tab Pen compatible), and long sessions thanks to a 7040 mAh battery. Wi~Fi 5 and Bluetooth 5.1 keep you connected; cameras include 8 MP front and 8 MP rear. Dimensions: 10.05" ~ 6.55" ~ 0.28"; weight ~1.03 lb.
 

Hello, I work with document in my office and would like a tablet or labtop that I can work my adobe, word, excel from it. Does it have microsoft office programs?

Hi Karen,

You can use Microsoft applications like Word and Excel after downloading them from the Google Play Store, although depending on the workflow you may have and how you plan on using the device may determine if a tablet or laptop may work best for you.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
Live animated, live lively, live balanced. When you~re packing the thin and light IdeaPad Slim 3 Chromebook laptop, featuring WiFi 6 and 13.5 hours of battery life, balancing work and play all day becomes effortless. The 14" FHD IPS touchscreen display and MediaTek Kompanio 500 Series processors are a significant upgrade to your work and entertainment, with front-facing Waves-tuned speakers.
 

can it be connected to a printer by cable? can it accept apps like facetime? can it avpcceot apps like chatgpt ? Can it do voice emailS?

Hi there,

You can connect a printer physically. To learn how setup a printer with Chromebooks, please visit this Google Support webpage: https://support.google.com/chromebook/answer/15471016?hl=en, and while you cannot use the FaceTime app itself, if a Facetime user shares a link to join a FaceTime call, you can then do so. Also, you can use AI apps like ChatGPT, but it cannot natively support call functions like voicemail.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert
 
The IdeaPad 1i raises the bar on every affordable laptop with a super-efficient Intel Core i5 processor in a thin and compact 17.9 mm chassis that makes multitasking a breeze while boosting energy efficiency with up-to-11 hours of battery life and rapid charge. Get more value with four-sided narrow bezels for maximum screen, Dolby Audio speakers and Flip to Start for instant bootup. Optimize your video call experience with a 1MP camera that comes with a privacy shutter to keep out prying eyes and Smart Noise Cancelling to cut out background noise.
 

Does this laptop have an HDMI port or an adapter that fits the graphics display output to HDMI female (preferably 6"-8" long).

Hi,

This IdeaPad 1i features an HDMI port (female) for video output.

Please feel free to reach out to us with any other questions!
1 week, 4 days ago
by
Posted by: 
Lenovo Product Expert