Hi Latee,
We're sorry to hear that you are dealing with this issue on your Yoga 7i. If you opted in for Total, we recommend working with Geek Squad over the phone or online first before you have to leave your home to visit a location for assistance, as this may be more convenient for you.
Please feel free to share any updates on this. If we can help in any way outside of your immediate support from Geek Squad, we're happy to do so, as your satisfaction is important to us.
2 weeks, 4 days ago
by
Posted by:
Lenovo Product Expert