Hi, Maggie. We're sorry to hear that you encountered this issue with your M11. To try to resolve this, we recommend restore your device through Rescue Assistant. (https://support.lenovo.com/us/en/downloads/ds101291-rescue-and-smart-assistant-lmsa). This software can back up and restore your and should resolve your software issues. If not, please feel free to reach out to Lenovo Support via whatever channel is most convenient for assistance.
1 month ago
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Lenovo Product Expert