Hi, Ali. It will depend on the open-box item and the condition it is in. The following quote is an excerpt from a Best Buy website that explains what open-box means, "The open-box designation refers to products that have been returned to a Best Buy store. Some of these items are just like new, while others might have slight wear or cosmetic damage and are discounted accordingly." To learn more, here is a link to the webpage referenced above: https://www.bestbuy.com/site/electronics/outlet-refurbished-clearance/pcmcat142300050026.c?id=pcmcat142300050026
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