Hey there,
We're happy to help, but to first clarify, the A100 All-In-One is powered by an external power adapter and does not rely on battery power to drive the system. We're curious about the details of your situation and would like to learn more. To help discover the model/part number of your device, Lenovo lists this on a label somewhere on the devices to help identify the units. Please look under and behind your A100 to find this label. Once you've done so, please share this with us or contact Lenovo Support at this number: 877-453-6686, so that we can assist you more precisely.
Please feel free to reach out to us with any other questions!
1 month ago
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Lenovo Product Expert