Lenovo Product Expert
 
 
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    April 21, 2014
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    January 12, 2026
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Lenovo Product Expert's Answers
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Step into true gaming with Lenovo LOQ, built for first-time gamers ready to experience what they~ve been missing. Powered by 14th Gen Intel Core processors and next-gen NVIDIA GeForce RTX graphics, it delivers stunning visuals with ray tracing and AI-enhanced DLSS, making every game and app run like a dream. The Lenovo AI Engine+ optimizes performance in real time based on what you~re doing. Stay cool and quiet with Hyperchamber Cooling Technology, and enjoy ultra-responsive gameplay on this gaming keyboard with softlanding switches in either 24 Zone RGB or a clean white backlight. This true gaming display brings your games and favorite streams to life with high resolution and refresh rates on a 15.6" screen. Mil-Spec tested for rugged reliability, and with Legion Space to manage settings and devices, the Lenovo LOQ is your gateway to gaming with friends.
 

Is it customizable with the spec?

Hey Cherif,

You can customize or upgrade the memory and storage with this LOQ 15. If you're referring to something else, please let us know so that we can assist you more precisely.

Feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
The IdeaPad Slim 3i is smart and made for heavy on-the-go users from libraries and cafes to airport terminals, with a lightweight and thin profile that's 10% slimmer than the previous generation yet still military-grade rugged. Get the important stuff done on the go with powerful 13th Gen Intel Core i3 processors, the adaptive performance of Smart Power, and full-function Type-C port while you learn, work, and stream on a Full HD display with up to 88% AAR.
 

Is it a fingerprint access

Hey,

This IdeaPad does not feature a fingerprint reader.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
The smart IdeaPad Slim 3 lets you work, study, and play on the go anywhere in the world with a lightweight and thin profile that's 10% slimmer than the previous generation yet still military-grade rugged. Take care of important business with powerful up-to-the-latest AMD Ryzen 7000 processors, enhanced with the adaptive performance of Smart Power and full-function Type-C port while you learn, work, and stream on an up-to-WUXGA IPS display with up to 88% AAR.
 

Dies this product have Global Warranty?

Hey there,

From the manufacturer, this model is covered by International Warranty Services. By visiting the webpage tied to the following link: (https://pcsupport.lenovo.com/us/en/iwslookup#/ideapad), users can view local Lenovo support options for the supported countries. You can lookup options by entering the product serial number in the search box at the previously listed link, selecting “International Warranty Services” within “Warranty & Repair”. Full disclosure, there can be some limitations with repairs abroad as US components and onsite repair may not be available in another country.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
Step into the world of gaming with the all-new Lenovo LOQ Tower. This gaming tower is your gateway to smooth, immersive gameplay, letting you experience your favorite titles with speed, clarity, and power. Whether you're diving into fast-paced shooters or exploring open worlds, this rig delivers the performance you need to play without limits. Powered by AMD Ryzen7 8000 series processor and NVIDIA GeForce RTX graphics, this gaming tower ensures a fast track to an immersive gaming experience. With its upgradeable and expandable capabilities, the Lenovo LOQ Tower keeps you at the forefront of top games for years to come. This is the first 26L LOQ gaming PC featuring a transparent side panel and a eclipse black front chassis, allowing you to flaunt your latest hardware with ARGB lighting. To maximize your gaming potential, pair the Lenovo LOQ Tower with a variety of Lenovo Gaming accessories, transforming it into the ultimate gaming setup that empowers you to savor every moment in the thrilling new gaming world.
 

Is the RMA using one slot now? There is just one 16GB SODIMM slot being used now when it ships? So, I could buy another 16GB SODIMM and install it for a total of 32GB?

Hey there,

This LOQ Tower ships with 2x 8GB SODIMM DDR5-5200 memory modules installed. You could swap out both sticks for 32GB to upgrade the system if you'd like.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
Step into true gaming with Lenovo LOQ, built for first-time gamers ready to experience what they~ve been missing. Powered by 13th Gen Intel Core processors and next-gen NVIDIA GeForce RTX graphics, it delivers stunning visuals with ray tracing and AI-enhanced DLSS, making every game and app run like a dream. The Lenovo AI Engine+ optimizes performance in real time based on what you~re doing. Stay cool and quiet with Hyperchamber Cooling Technology, and enjoy ultra-responsive gameplay on this gaming keyboard with softlanding switches in either 24 Zone RGB or a clean white backlight. This true gaming display brings your games and favorite streams to life with high resolution and refresh rates on a 15.6" screen. Mil-Spec tested for rugged reliability, and with Legion Space to manage settings and devices, the Lenovo LOQ is your gateway to gaming with friends.
 

Is the l with RGB or white only keyboard backlight?

Hey Ssusa,

This LOQ 15 features a white backlit keyboard.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
The smart IdeaPad Slim 3 lets you work, study, and play on the go anywhere in the world with a lightweight and thin profile that's 10% slimmer than the previous generation yet still military-grade rugged. Take care of important business with powerful up-to-the-latest AMD Ryzen 7000 processors, enhanced with the adaptive performance of Smart Power and full-function Type-C port while you learn, work, and stream on an up-to-WUXGA IPS display with up to 88% AAR.
 

is key board lite

Hey lulu,

The IdeaPad Slim 3 does not feature a backlit keyboard.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
Lenovo Idea Tab Plus is designed to fit your style and power your study. With a thin, lightweight build and a choice of three fresh colors, this tablet feels personal from the start. The 12.1" display with 800nits HBM brightness and 96% DCI-P3 color keeps everything sharp and vibrant, even outdoors. AI-powered study tools and the responsive Lenovo Tab Pen help elevate focus and make note-taking feel smooth and natural.
 

How did the voice capabilities work?

Hey Jerry,

Could you please post another question with details on what specific voice capabilities you're referring to? This way we can better understand your ask to answer your question precisely.

Also, feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
Turn your vision into reality with smarter tools and connections. The Yoga Pro 9i Aura Edition, powered by Intel Core Ultra processors and NVIDIA discrete graphics, boosts AI-driven performance for seamless rendering, multitasking, and edits. Lenovo X Power keeps it cool, while the PureSight Pro Tandem OLED display brings your work to life with vivid colors.
 

Does it come with pen for the touch screen?!

Hey Sal,

While the Yoga Pro 9i features a touchscreen display, it is not equipped with the unique display technology to enable pen input.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 

If you buy an open box one and there’s a problem can you return it

Hey Malcolm,

Yes, open-box items can be returned, are warranted, and supported like new in box items. For details, please visit the following Best Buy webpage: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 |

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert
 
Built for daily use and ideal for everyday scenarios as well as first-time users, this laptop is powered by a long-lasting battery that delivers up to 10 hours of endurance~supporting all-day productivity and entertainment~and complemented by rapid charging capability to minimize downtime, making it perfect for students, remote workers, and on-the-go users; it also boasts powerful processing and storage, equipped with an Intel Core i5-1334U processor and integrated Intel Iris Xe Graphics for smooth multitasking and daily work performance, backed by 16GB of memory and a 1TB SSD that enable fast boot-ups and provide ample storage space. For vivid visuals, it features a 15.6-inch FHD 300nits touchscreen with responsive input, while also supporting screen expansion via HDMI to enhance workflow or enable extended display setups; additionally, it offers rich connectivity options including USB-A, USB-C, HDMI, and an SD card reader, with Wi-Fi 6 ensuring faster, more reliable internet for browsing and streaming and Bluetooth 5.1 providing efficient, stable connections to wireless accessories, plus a built-in HD webcam that keeps video calls clear and sharp. Rounding out its feature set, the laptop comes with Windows 11 Pro 64-bit and AI-powered Copilot, making it ideal for professionals, small businesses, and programmers by offering seamless support for remote work, content creation, video conferencing (Zoom/streaming), and educational applications. Brand New Computer has been resealed to upgrade the Memory/SSD.
 

Hello, I’m interested in this laptop. Could you please confirm if the power adapter supports 100 to 240 volts AC input? I need to use it in Europe.

Hey Rose,

The included power adapter (if the same as what's shipped from the manufacturer) will support 100-240V input.

Please feel free to reach out to us with any other questions!
1 month, 1 week ago
by
Posted by: 
Lenovo Product Expert