This is a great question. Best Buy is just introducing this service in select markets where we perform this transfer in-store with some of the formats or send it out for others. At this time, the market of Grand Rapids is not currently included in that service introduction. However, there are a couple of solutions that we could recommend for you if you wish to perform this service now. Walgreens currently offers this service as a "send out" service where they will send it out for the transfer to be performed. Ritz Camera also offers this service with limited availability of "in-store" transfer services. I would check into either of those options in your area.

Don't despair. I am researching this and will have an answer soon. There may be a few options.

I really like this question because the D-SLR is the camera that is perfect for YOU! Compact cameras are great for that spur of the moment type shots. When it comes to a once in a lifetime type shot, when it has to be perfect you need the D-SLR camera. The Nikon D40x package would be a good choice. It comes with TWO lenses. One for close up shots and one for getting in close to the action from far away. You can also add more lenses as your needs grow. The D-SLR camera gives you COMPLETE CONTROL in manual mode and FULL AUTO mode, just like a compact (point and shoot) when you want it. You can also change the sensitivity of the sensor (ISO) to freeze the action as it happens. D-SLR cameras are also much faster when you push the shutter button so no more missed shots. Stop buy the store nearest you and try one. You’ll like the way it feels.

Could be any number of problems. Best to check with the Geek Squad at the store nearest you.