A:
Hello, this is surely not a common situation and may be caused by several factors and we would surely like to look upon this matter with you. Therefore, we recommend you contact our product specialists via e-mail at http://www.rocketfishproducts.com/support/contact.html or by phone at 1-800-620-2790 and they will gladly continue to help. Regards, Daniel T. - Rocketfish Support