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April 24, 2013
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November 13, 2026
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Samsung's Answers

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Samsung - HW-S801D 3.1.2 Channel S-Series Ultra Slim Soundbar with Wireless Subwoofer, Dolby Atmos and Q-Symphony - White

From Wireless Dolby Atmos to sound calibrated to fit your space, the ultra slim Samsung S800D delivers a rich audio experience with style and features set to impress.

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My new soundbar intermitently cuts out for a second. The sound cuts out for a second every two minutes ?!!!

HI there! I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.

In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When the Soundbar is connected to the Internet, Auto Update allows software to update automatically even when the Soundbar is turned off. You can also update by using the SmartThings app.

You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.

If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, Monday through Friday, 8:00 AM to 9:00 PM EST, and Saturday, 8:00 AM to 6:00 PM EST. We are closed on Sundays. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.

~ Samsung Solutions

2 days ago

Posted by:

Samsung

Samsung - 32" Class H5000F Series LED HD Smart Tizen TV (2025)

Enjoy your favorite shows in high definition, featuring vibrant colors, deep contrast and dynamic audio that flows with the action. Stream 2,700+ free channels including 400+ Samsung TV Plus premium channels, and feel secure with triple-layer protection for your personal data.

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Is there a headphone jack?

Hi Susan,

The H5000F does not feature a headphone jack.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 40" Class F6000F Series LED Full HD Smart Tizen TV (2025)

Step up to Full HD for a significantly clearer picture than regular HD. Enjoy impressive, fine-tuned colors and deep contrast, all wrapped in a sleek design and secured by triple-layer protection. Virtual 3-D sound is enhanced and tracks movement on screen for a truly immersive experience.

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Scan WiFi entered code scan for wife shows connection and channels but will not hold and show channels ( why)

Hi Whitt,

So that we can better understand and assist with this, please reach out to Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/

~ Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 85 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)

Watch all your content in crisp 4K resolution, with rich contrast, amazing color and clear picture. Discover thousands of subscription-free channels, including 700+ premium channels with Samsung TV Plus. Also, play thousands of video games without a console thanks to Samsung Gaming Hub. Enjoy peace of mind for years to come with the TV brand rated #1 in durability.

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How much does it weigh

Hi Ron,

The 85" U8000H TV weighs 63.8 lb with the stand attached.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 65 Class U8000H Series Crystal UHD 4K Smart Tizen TV (2026)

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Does it come with a remote, if not, which one do I get

Hi Maddie,

The U8000H includes a remote control.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 65" Class M80H Series Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2026)

Thousands of tiny LEDs precisely work together to display brighter visuals with richer contrast. With the AI-powered processor, your favorite shows, movies and games come to life with incredible depth, realism and audio quality, while SDR content gets automatically remastered to look like HDR. Plus, discover endless content with thousands of video games and free channels.

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What is the distance between the legs or stand?

Hi TG,

The leg width of the 65” M80H is 39.6”.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 55" Class M70H Series Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2026)

Bright, detailed colors pair together with deep, cinematic contrast in your favorite smart apps and video games thanks to precise control with Mini LEDs, delivering a realistic picture no matter what you watch. Get thousands of subscription free channels, including 700+ premium channels with Samsung TV Plus. Rest assured your personal data is secured with Knox Security.

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Does it include wall mount

Hi PeterT,

A wall mount is not included.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 55" Class M70H Series Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2026)

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What does the remote look like? Can I program the remote for buttons to go direct to my preferred apps, and skip all the menu hopping?

Hi Mp77,

The M70H TV includes the IR Simple Remote, model TM2240A.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - 50" Class M70H Series Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2026)

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Can the Samsung 50-inch M70H (2026) continuously loop an MP4 video from a USB flash drive for 8–10 hours? Also, will playback automatically resume after the TV is powered off and back on?

Hi,

Yes, you can play back a video from a USB device on a loop. However, you may need to re-enable the content after it has been turned on.

~Samsung Advisor

2 days ago

Posted by:

Samsung

Samsung - Galaxy A37 5G 128GB (Unlocked) - Awesome Graygreen

Galaxy A37 5G is a sleek and powerful entertainer that combines an elevated design, lasting performance and smart AI features. Its 6.7" Super AMOLED display with immersive viewing and up to 1900 nits peak brightness makes videos, games and browsing look stunning. Capture every moment with the 50MP HDR camera, featuring brighter, sharper videos in low light and improved shot speed, while the studio grade front camera ensures perfect selfies every time. Powered by the Exynos 1480 processor and a long lasting battery with Super Fast Charging 2.0, A37 keeps you going throughout your day. Plus, the enhanced durability of Gorilla Glass Victus+ and IP68 protection keeps your phone safe from dust and dirt no matter where the day may take you. Whether you're staying connected, capturing moments or browsing, A37 gives you premium performance at an affordable price. It's the smart choice you~ve been waiting for.

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Does it work internationally

Hi there, thank you for reaching out regarding the Samsung Galaxy A37 5G (Model: SM-A376UDGAXAA). We understand how important it is to stay connected while traveling abroad, and we are happy to clarify how your device performs internationally. While your U.S. factory-unlocked device is capable of global use, it does require a few manual adjustments rather than connecting completely automatically upon arrival. To access mobile data and voice services on a foreign network, a quick adjustment in your device settings is necessary. If you are using your U.S. carrier’s international roaming plan, please ensure data roaming is active via Settings > Connections > Mobile networks > Data roaming. If you choose to use a local or travel SIM, you may need to manually input the new carrier's APN settings. Hope that helps! If you would like further assistance, feel free to reach out to our Support Team. Thank you for being a faithful Samsung customer. - Debra

3 days ago

Posted by:

Samsung