We appreciate that you took the time to share your question and experience with us, Valerie, and we understand your concern. It helps point us in the right direction to support you.
For assistance with replacement parts and availability, including components such as door shelves, please contact Samsung Parts at 1-800-627-4368.
If you need additional support, feel free to reach us through the options below and reference ticket number 1152901283 for faster assistance.
Samsung appreciates your time and business.
Khristine
Samsung Care