Hi Angela! We appreciate your feedback regarding the issues you are experiencing with your HW-S50B. Please give us the opportunity to assist you by contacting Samsung Customer Support.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions