Shark Support Team

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June 7, 2016
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Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

Hi, I'm wondering should I take my Shark off the charger after its fully charged or maybe just switch it to off?? Seems like leaving it on the charger just blinking for hours would be bad on battery life! Thanks for any help!

Hello Stat411,

We are happy to assist you with your inquiry about the Shark - ION™ 750 App-Controlled Robot Vacuum. With this vacuum you can certainly leave it on the charging dock, even after it's fully charged, without ruining the battery. This will ensure the robot is ready to go when needed.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Does this model have a hard floor attachment?

Hello Bella,

We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum includes a Straight Suction Nozzle for bare floor cleaning. It also has a Dust-Away™ Hard Floor Attachment sold separately.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

What does it mean when dock and clean flashing at the same time?

Hello Missy,

We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

Will this vacuum scratch vinyl plank flooring? I was told to be careful about beater brushes etc. Best vacuum to use on this flooring?

Hello Nancy,

We would like to inform you that the Shark Navigator® Lift-Away® Bagless Upright Vacuum works great on most flooring types. With this vacuum, you can turn the brushroll off when you put the vacuum in bare floor mode. With this being said, we recommend contacting the manufacturer of the flooring to verify the compatibility.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can it pick up pet hair?

Hello Gabby,

We are happy to assist you with your inquiry about the Shark® Professional Electronic Steam Pocket® Mop. Prior to using this machine, we recommend sweeping or vacuuming.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Brushroll no longer spins. Have cleaned out and taken apart. All sensors clear. Not sure if possible belt issue?

Hello ACE369,

We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Is this Shark - APEX DuoClean with Zero-M Power Lift-Away self propelled?

Hello NeedAVac,

We would like to inform you that the Shark - APEX DuoClean with Zero-M™ Powered Lift-Away is not self propelled.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - WV201 WANDVAC Cordless Hand Vac, Lightweight at 1.4 lbs. with Charging Dock, One-Touch Empty for Car & Home - Slate

The Shark WANDVAC Cord-Free Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup and two accessories for tackling pet hair, upholstery, and tight spaces. Between cleanings, return your vacuum to the charging dock for fast recharging. Fast cleaning, always ready when you need it. The Shark WANDVAC: Extraordinary power for the everyday mess.

See all Q&A for this product

where are the hoses?

Hello lynmar,

We apologize for any confusion on this. The Shark ION™ W1 Cordless Hand Vac does not have any hoses. This unit includes the Duster Crevice Tool, Multi-Surface Pet Tool, Dual Onboard Accessory Storage, and the Charging Dock.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Can I add some white vinegar to the water to keep it clean?

Hello Lm,

We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop is designed to use water only. It is not recommended to add anything to the water in the steam mop.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team

Shark - ION™ 720 Robot Vacuum - Silver

Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.

Can you use the shark ion robot on laminate floor?

Hello,

We would like to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 5 months ago

Posted by:

Shark Support Team