Shark Support Team

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June 7, 2016
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Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

Ok I have a shark rotator speed lift away the green n sliver one, the brush won't spin everything is good with the brush the belt and the switch what could it be? And also there is a 3 prong metal connector in the lower part of the wand , what is that for

Hello,

We are sorry to hear that you are experiencing a difficulty with your Shark® vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - APEX DuoClean Powered Lift-Away AX951 Bagless Upright Vacuum - Sage green

Leave no dirt behind with this Shark APEX vacuum. Its DuoClean operation uses a soft brush roll and powerful suction to pick up large debris and stuck-in dust, and its Powered Lift-Away technology provides extended reach underneath furniture. This Shark APEX vacuum prevents captured irritant particles from escaping thanks to its Anti-Allergen Complete Seal technology.BR>

How does this work on rugs? My current vacuum sucks up the rugs because of too much suction, HATE IT!!!

Hello Nikki,

We would like to inform you that the Shark® APEX® DuoClean® Powered Lift-Away® Vacuum does have amazing suction. With this being said, it has 3 flooring settings to help you with your vacuuming needs. They are Hard Floor, Carpet/Low Pile, and Thick Carpet/Area Rug.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Does this vacuum go under furniture

Hello Jcppdx,

We would like to inform you that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum is not a Powered Lift-Away®. With this being said, you can vacuum under the edge of furniture, depending on the clearance.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

My Shark ion has been docked for over a month until I could move in. It will not leave the dock now. Should that be a problem?

Hello Mrsmac,

We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

My Wife has long hair. What is the best vacuum for picking that up?

Hello Paul,

We would like to inform you that the Shark Navigator® Lift-Away® Bagless Upright Vacuum is great for picking up hair.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

I see ontv that shark vacuum for hard floor with that red color soft brush. Can it be put on the lift away model????

Hello Roger,

We would like to inform you that the Shark® DuoClean® Powered Lift-Away Speed™ (NV801) Bagless Upright Vacuum is equipped with two brushrolls. It features a bristle brush to deep clean carpets, and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look. With this being said, the DuoClean® floor nozzle is not compatible with previous Shark® Lift-Away vacuums that do not have the DuoClean® technology.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

Where does the upholstery cleaner store on the vacuum?

Hello,

We would like to inform you that the Shark Navigator® Bagless Upright Vacuum has two spots to store tools on-board. We recommend storing the tools you use most often on the vacuum.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

SharkNinja - Navigator Light Upright Vacuum Cleaner - Blue

Turn a mundane chore into an easy breezy task with the Shark NV105 Navigator Light Upright Vacuum. The lightweight design is easier to maneuver yet delivers the huge performance of a full size upright.

It looks like this does not come with a hose attachment, extension to allow me to clean stairs, etc. and not tip over the vacuum. Is one available for purchase? Need this answered or I'll look at other models.....

Hello Earl,

we would like to inform you that the Shark Navigator® Bagless Upright Vacuum does not have an additional hose extension available. When using this vacuum to do above floor cleaning, as well as vacuuming the stairs, we recommend holding the handle on top of the dust cup while you vacuum with the other.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Do the accessories for the older Shark stick vacuums (Shark Rocket Ultra Light Tru Pet Deluxe Vacuum) fit on the Shark APEX DuoClean with Zero-M Self-Cleaning Vacuums?

Hello BinkusMommy,

We are sorry to inform you that the attachments from the Shark® Rocket® Ultra-Light TruePet® Deluxe Vacuum will not fit the Shark - APEX DuoClean with Zero-M™ Powered Lift-Away.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Can I reset, or reprogram the "perimeter" of my home. We have relocated the dock. And the shark does not get all of the 1st floor, or seams to roam, get stuck and never find it's way to the dock. Can I do reset, so it goes the border again to "learn" it?

Hello PghOasis412,

We would like to inform you that the Shark - ION™ 750 App-Controlled Robot Vacuum does not map your home. The robot is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team