Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray

Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.

What is the weight of the vacuum?

Hello,

We would like to inform you that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum weighs approximately 13 pounds.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - ION P50 Powered-Lift Away Upright Vacuum - Limestone

Clean those hard-to-reach places in your home with this Shark cordless vacuum. Its bristle brush deep-cleans any carpet, and the additional soft-roll brush pulls in larger particles from wood floors while polishing them. The rechargeable, high-capacity Li-Ion battery keeps this Ninja cordless vacuum's DuoClean Technology ready for tough cleaning chores.

Does this do well on Ultra plush/ Ultra soft Carpets? I have to clean a place with 90% hard floor and a few rugs. Those rugs stop my head from moving because its so thick. How does this do? Thanks.

Hello,

We would like to inform you that the Shark - ION™ P50 Powered-Lift Away IC162 Cordless Upright Vacuum works great on most flooring types.

We hope this information helps.
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

My vacuum keeps flashing in saying it needs to be on a level surface but it’s on my hardwood floor on a level surface but it’s not wanting to like reset and vacuum

Hello Nicole,

We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 6 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Does this have a heap filter or a filter of any kind?

Hello CC,

We are happy to assist you with your inquiry about the Shark® - Bagless Cordless Hand Vac. This vacuum does not have a HEPA filter; however, it does have a dust cup filter.

We hope this information helps.
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

What is the cleaning path width, not the whole width of the bottom part where the rollers are mounted, but the side to side opening on the bottom of the unit which sucks in the dirt? This is for the APEX DuoClean with Zero-M Powered Lift-Away - Espresso.

Hello tsk,

We would like to inform you that the cleaning path for the Shark - APEX DuoClean with Zero-M™ Powered Lift-Away is approximately 10 inches wide.

We hope this information helps.
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

It is not working. It is lit up and should be but not. I have emptied it and it seems charged but perhaps it is not charging? Please Help, thank you.

Hello Celeste,

We are sorry to hear that your Shark - ION™ 750 App-Controlled Robot Vacuum is not running as intended. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue

The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.

What drives the brush roll? Is there a motor or is it driven by suction? Does the brush roll run on carpet?

Best Answer

Hello Mike,

We are happy to assist you with your inquiry about the Shark - Rocket® Zero-M® Stick Vacuum. The brushroll on this vacuum is powered by a motor and it will spin when vacuuming carpet. This vacuum has a self-cleaning brushroll that delivers nonstop hair removal. It actively removes hair wrapped around the brushroll as you clean. The unique bristle guard and comb separate hair from the brushroll and sucks it into the dust cup.

We hope this information helps.
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

Can the dust cup be removed for cleaning etc.?

Hello,

We would like to inform you that the dust cup for the Shark® DuoClean® Powered Lift-Away Speed™ (NV801) Bagless Upright Vacuum is removable to easily empty it. To remove the dust cup, pinch the dust cup release latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth. We do not recommend using any liquids or soap.

We hope this information helps.
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Can this be used on laminate flooring?

Hello Jan,

We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Our shark ion did not dock last night & when I woke the battery was completely dead. I placed it on the docking station this morning & it still is not charging. What would u recommend I do next? Thanks!!

Hello,

We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team