Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark Support Team's Reviews
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Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
Brushroll doesn't turn and indicator light doesn't come on. I already cleaned the brushroll and it does turn but I don't know how to check the belt. What do I do now.
Hello Jackie,
We are sorry to hear that you are experiencing a difficulty with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing a difficulty with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
Where can I get a replacement mop pad for this steam cleaner
Hello ALF,
To assist you with ordering replacement pads for the Shark - Professional Electronic Steam Pocket® Mop, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
To assist you with ordering replacement pads for the Shark - Professional Electronic Steam Pocket® Mop, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
Does this product work on vinyl plank flooring?
Hello,
We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop works great on most sealed bare floors. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon
Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.
How loud is this vacuum, and also, does it pick up fine grained cat litter from wood floors?
Hello,
We are sorry to inform you that we do not have the decibel level of the Shark® DuoClean® Powered Lift-Away Speed™ (NV801) Bagless Upright Vacuum. With this being said, it has an 1150 Watt, 9.5 Amp motor. The DuoClean® Technology makes the pick up of cat liter on a bare floors a breeze. This vacuum features a bristle brush to deep clean carpets, and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look.
We hope this information helps.
The Customer Support Team
We are sorry to inform you that we do not have the decibel level of the Shark® DuoClean® Powered Lift-Away Speed™ (NV801) Bagless Upright Vacuum. With this being said, it has an 1150 Watt, 9.5 Amp motor. The DuoClean® Technology makes the pick up of cat liter on a bare floors a breeze. This vacuum features a bristle brush to deep clean carpets, and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look.
We hope this information helps.
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
shark ion is not returning to base even though battery still has a couple of bars. just stops in the middle of the room. when I hit clean again it finishes and then returns to base. happens every time now since about 2 weeks ago
Hello pehrsam,
We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
The attachment with the roller head quit working can I just order the attachment
Hello Jan,
We are very sorry to hear that you are experiencing an issue with your Shark® Bagless Cordless Hand Vac. To assist you with ordering a replacement motorized brush, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are very sorry to hear that you are experiencing an issue with your Shark® Bagless Cordless Hand Vac. To assist you with ordering a replacement motorized brush, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - Corded Steam Pocket Mop - Lavender/Chrome
Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.
Does this have an on/off button?
Hello Taffybentley,
We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop has an On/Standby button. By pressing the button once, the steam mop will be in Dist mode. Pressing the button a second time will put it in Mop mode. Continue to press the button until the light around it flashes to stop the steam.
We hope this information helps.
The Customer Support team
We would like to inform you that the Shark - Professional Electronic Steam Pocket® Mop has an On/Standby button. By pressing the button once, the steam mop will be in Dist mode. Pressing the button a second time will put it in Mop mode. Continue to press the button until the light around it flashes to stop the steam.
We hope this information helps.
The Customer Support team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue
Power through your weekly carpet clean with this Shark Rocket with DuoClean complete upright vacuum. It eliminates particles both large and small, and the deep-cleaning bristle brush breaks through embedded dirt to ensure a deeper clean. Plenty of space for debris ensures this Shark Rocket with DuoClean complete upright vacuum is practical for your everyday cleaning needs.BR>
How many filters?
Hello,
We would like to inform you that the Shark® Rocket® DuoClean® HV381 Bagless Upright Vacuum has 3 filters. There are 2 pre-motor filters, a felt and a foam. There is also an exhaust filter.
We hope this information helps.
The Customer Support Team
We would like to inform you that the Shark® Rocket® DuoClean® HV381 Bagless Upright Vacuum has 3 filters. There are 2 pre-motor filters, a felt and a foam. There is also an exhaust filter.
We hope this information helps.
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Runs for a minute , stops with clean light and ! Flashing red
Hello Lisa,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I have had my Shark Ion Robot for about nine months. Starting last week when I run it, it seems to be constantly running into walls and all objects. It's like the acoustic sensors are not working anymore. How do I fix that?
Hello Sunny,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 7 months ago
by
Posted by:
Shark Support Team