Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

Once put on will stay on? Others you have to hold on button all the time for unit to work

Hello Jeri,

We would like to inform you that the Power Switch on the Shark® Bagless Cordless Hand Vac does not need to be held for the vacuum to run.

We hope this information helps.
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

I bought the shark lift away and when I use it on hard floor the brushes don’t move but they do when on carpet control. Are they not supposed to move on hard floor option?

Hello,

We would like to inform you that the brushrolls on the Shark® DuoClean® Powered Lift-Away Speed™ (NV801) Bagless Upright Vacuum should spin on all flooring modes. With this being said, some models do turn the brushroll off on bare floor mode. To assist you with this further, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 7 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

Our shark has an extremely hard time finding his dock. Sometimes it runs out of power before it ever gets docked. Also when it does get to the dock it will take it 5 or 10 minutes to get lined up. It’s like it has no direction. Any suggestions.

Hello Lynno,

We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator NV26 Bagless Upright Vacuum - Red

Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.

Is this vacuum self propelled?

Hello Baggy,

We would like to inform you that the Shark Navigator® NV26 Bagless Upright Vacuum is not self propelled.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Have had mine about 9 months. Will run for about 5 seconds and then stops and red exclamation point blinks. I’ve cleaned it completely and replaced filters. Very frustrated.

Hello Kkent,

We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

I have a shark ion robot RV700C. It scheduled to clean everyday at the same time but will do that for 2 or 3 days and then not run on schedule. Why would that happen? It will run manually or if I change the scheduled time it will start up on new time.

Hello LadyDi,

We are sorry to hear that you are experiencing an issue with your Shark ION™ Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

I need to buy replacement filters and can’t find the correct ones

Hello Joywooten,

To assist you with ordering replacement filters for your Shark® Cordless Bagless Hand Vac, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

Are there scent pads available for the Shark?

Hello Jess,

We are sorry to inform you that scent pads are not available for Shark® Steam Mops.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - IONâ„¢ X40 Cordless Stick Vacuum - Sandstone

Streamline your cleaning routine with this Ninja cord-free vacuum. Its lightweight design makes it easy to slide across hardwood floors and carpeting, and the 8.6-inch path width lets you cover more ground faster. The battery of this Ninja cord-free vacuum has a 210-minute charge time that facilitates convenient wireless housekeeping.

The descriptions states that this vacuum is NOT bagless, but seems to have the same bagless dustbin as other cordless vacuums. Where exactly is the bag? Also, does this come with the smaller power head or not? The description is different than the specs

Hello MizzRositaP,

We are very sorry for any confusion on this. We would like to inform you that the Shark - ION™ X40 Cordless Handheld/Stick Vacuum is bagless. This vacuum includes the 8" Crevice Tool and the Upholstery Tool.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Can the brush be turned on and off like suction only?

Hello Mimi,

We would like to inform you that the brushroll for the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away® cannot be turned off while using the floor nozzle.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team