Shark Support Team

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June 7, 2016
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Shark Support Team's Answers

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Shark - DuoClean Powered Lift-Away Speed (NV801) Bagless Upright Vacuum - Cinnamon

Energize your cleaning routine with this Shark Rotator Lift-Away vacuum. Its dual-brush rolls easily sweep up debris, while the detachable canister simplifies reaching under furniture or accessing tight spots. The sealed design and HEPA filter of this Shark Rotator Lift-Away vacuum keep 99.99 percent of dust and allergens trapped inside.

I have the shark- douclean powered lift-away great vac. I would like to purchase some new filters can I purchase these on line let me know how thank you

Hello,

To assist you with ordering the correct filter for your Shark® vacuum, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator Upright Vacuum - Champagne

Featuring Anti-Allergen Complete Seal filtration technology, this Shark Navigator NV70 upright vacuum helps minimize allergy-provoking dust and other irritants. The Mega 3X dust cup capacity holds a large amount of dirt and debris.

This listing says it has premium pet tools but I just ordered online and picked it up from the store and I see it doesn’t have the power brush that’s in the picture. Does the premium pet kit come separately and they didn’t give it to me?

Hello Jenna,

We would like to inform you that the Shark Navigator® Bagless Upright Vacuum includes the Wide Pet Upholstery Tool, Dusting Brush, and the 5.5" Crevice Tool. The Pet Power Brush is an optional attachment that is sold separately.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

Will this work with SmartStrand carpet?

Hello Scott,

We would like to inform you that the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum will work great on most floor types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

My Shark Ion robot (RV700) keeps beeping (twice, every 10 secs) after it docked. What’s wrong with it? I tried turning power switch off for a while, beeping resume after turning on

Hello Beeps,

We are sorry to hear that you are experiencing an issue with your Shark ION™ Robot Vacuum, RV700. To assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

shark ion rv 750 when connected to alexa gives me an error suction motor isn't working so it can't start cleaning but if I use the app or start it manually it works fine

Hello Robota,

We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. To assist you with this, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator Lift-Away Deluxe Upright Vacuum with Anti-Allergen Complete Seal - Blue

Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.

See all Q&A for this product

I have a German shepherd and she sheds a lot goring the winter. Would this vacuum be a good choice?

Hello Shannon,

We are happy to confirm that the Shark Navigator® Lift-Away® Bagless Upright Vacuum is great for picking up pet hair.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

SharkNinja - Navigator Light Upright Vacuum Cleaner - Blue

Turn a mundane chore into an easy breezy task with the Shark NV105 Navigator Light Upright Vacuum. The lightweight design is easier to maneuver yet delivers the huge performance of a full size upright.

Does this vacuum cleaner have a variable height adjustment for high pile carpets?

Hello Anne,

We are sorry to inform you that the Shark Navigator® Bagless Upright Vacuum does not have a height adjustment.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Just purchased a RV750 - how long does it take to charge? pluggee it in 3 hrs ago and still only 1 blue light is on.

Hello Tina,

We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum usually takes 3 hours to charge. Where your robot is not charging correctly, please reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Why does my shark robot vacuum sound like it's dying, screaming when it's on carpet ?

Best Answer

Hello Shart,

We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

If I put the vacuum in a room on a different floor from the docking station will it turn off when it finishes cleaning or will it keep vacuuming until it runs out of batteries since it can’t get to the dock?

Hello Megan,

We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum will continue to clean until the batteries run out, where the dock is not available for it to find.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team