Shark Support Team

Shark Support Team's Stats

Reviews

Review Count
0
Helpfulness Votes
0

First Review
None
Last Review
None
Featured Reviews
0
Average Rating
0

Reviews Comments

Review Comment Count
0
Helpfulness Votes
0

First Review Comment
None
Last Review Comment
None
Featured Review Comments
0

Questions

Question Count
0
Helpfulness Votes
0

First Question
None
Last Question
None
Featured Questions
0

Answers

Answer Count
2297
Helpfulness Votes
2,410

First Answer
June 7, 2016
Last Answer
March 5, 2024
Featured Answers
0
Best Answers
246

Shark Support Team's Reviews

Shark Support Team has not submitted any reviews.

Shark Support Team's Questions

Shark Support Team has not submitted any questions.

Shark Support Team's Answers

<<prev 1 ... 183 184 185 186 187 ... 230 next>>

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Do you use the same head for carpets and hardwood floors or have to change to a different head?

Hello NIKBEE,

We are happy to confirm that you do not need to change the floor nozzle on the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away®. This vacuum is equipped with DuoClean® Technology. This features a bristle brush to deep clean carpets, and an additional soft brushroll to pull in larger particles and directly engage bare floors for a polished look.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

I am having issues connecting with the Shark ionRobot WiFi. The Robot beeps but doesn’t show the WiFi indicator. I have downloaded the Shark app and followed the steps.

Hello Moe,

We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.

Does Shark give a 5 year warranty with any models?

Hello Sue,

We would like you to know that the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away® has a 5 year limited warranty.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Do the wheels have more driving power in Max mode or is that just for suction power?Mine seems to get humg up on floor mats and carpets at night.

Hello Adam,

We would like you to know that the Max mode on the Shark - ION™ 750 App-Controlled Robot Vacuum is for the suction. We're sorry to hear that your robot is getting hung up on floor mats and carpets. To help prevent this, we recommend using the BotBoundary™ Strips to block off these area.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Cordless Hand Vac - Lavender

Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.

How do I dump the trash out of the shop vac and clean

Hello Nichole,

We would like you to know that the dust cup for the Shark® - Bagless Cordless Hand Vac can easily be removed. There is a release button on the top on the hand vac, where the dust cup meets the main body. To clean out the dust cup, empty the contents into the trash and then wipe out the dust cup with a dry cloth.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray

Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.

Is the swivel adjustable?

Hello,

We are sorry to inform you that the swivel steering on the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum is not adjustable.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - Navigator NV26 Bagless Upright Vacuum - Red

Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.

Is it batteries powerd or plug in

Hello Fullsize,

We would like you to know that the Shark Navigator® NV26 Bagless Upright Vacuum plugs in and has a 25 foot power cord.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Can two people control the one Shark by they phones?

Hello Jake,

We are happy to inform you that you can control the Shark - ION™ 750 App-Controlled Robot Vacuum with 2 phones. When you install the Shark app on the phones, you need to use the same email address and password.

We hope this information helps.
The Customer Support Team

5 years, 8 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

I have the 850 model but does your cell phone wifi have to be on in order for the vacume to run the schedule you programmed on the shark app for it Monday thru Friday or is it already set and just uses the house wifi?

Hello Chip,

We would like you to know that the phone will need some sort of Internet connection, either WiFi or Data while the robot is connected to WiFi. This allows the phone to notify the robot that it's time to clean.

We hope this information helps.
The Customer Support Team

5 years, 9 months ago

Posted by:

Shark Support Team

Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald

Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.

If you vaccum up a small piece of glass or a lego piece (for example) does it constantly whirl around in there making a lot of noise until you empty the canister?

Hello andrew,

We would like you to know that if you vacuum up a piece of Lego, for example, with the Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum, it will rattle around in the dust cup.

We hope this information helps.
The Customer Support Team

5 years, 9 months ago

Posted by:

Shark Support Team