Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue
Power through your weekly carpet clean with this Shark Rocket with DuoClean complete upright vacuum. It eliminates particles both large and small, and the deep-cleaning bristle brush breaks through embedded dirt to ensure a deeper clean. Plenty of space for debris ensures this Shark Rocket with DuoClean complete upright vacuum is practical for your everyday cleaning needs.BR>
Does it scratch hardwood floors? I have hardwood floormostly and I am worried that it may scratch or damage (from wheel or brush) the floor.
Hello S,
We would like you to know that the Shark® Rocket® DuoClean® HV381 Bagless Upright Vacuum works great on bare floors. The soft brushroll is great for pulling in larger particles and directly engaging bare floors for a polished look. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark® Rocket® DuoClean® HV381 Bagless Upright Vacuum works great on bare floors. The soft brushroll is great for pulling in larger particles and directly engaging bare floors for a polished look. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - Navigator NV26 Bagless Upright Vacuum - Red
Get the housecleaning done with this bag-free Shark Navigator upright vacuum. Its Never Loses Suction technology leaves no dirt behind, and its swivel steering movement lets you maneuver around irregular corners easily. The motorized brush roll of this Shark Navigator upright vacuum works with or without power to suit both carpeted and bare floors.
Can I wash the foam filters and the dust bin on my Shark?
Hello,
We would like you to know that the filters for the Shark Navigator® NV26 Bagless Upright Vacuum are washable. To wash them, rinse the filters under running tap water until the water runs clear. Squeeze filters and let air-dry for 24 hours before replacing. Do not wash in dishwasher or washing machine. To clean the dust bin, we recommend using a dry cloth to wipe it out. Do not use any liquids in the dust cup.
We hope this information helps.
The Customer Support Team
We would like you to know that the filters for the Shark Navigator® NV26 Bagless Upright Vacuum are washable. To wash them, rinse the filters under running tap water until the water runs clear. Squeeze filters and let air-dry for 24 hours before replacing. Do not wash in dishwasher or washing machine. To clean the dust bin, we recommend using a dry cloth to wipe it out. Do not use any liquids in the dust cup.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION™ 720 Robot Vacuum - Silver
Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.
Is it wi-Fi to Look up to
Hello Wendy,
We would like you to know that the Shark ION™ 720 Robot Vacuum does not use WiFi. It includes an Easy Scheduling Remote to control the vacuum or set up a schedule.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark ION™ 720 Robot Vacuum does not use WiFi. It includes an Easy Scheduling Remote to control the vacuum or set up a schedule.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - Cordless Hand Vac - Lavender
Shark Bagless Cordless Hand Vac:Small spills, pet hair and more are no trouble for this hand vac that features Twister cyclonic technology for powerful, reliable suction. The XL motorized pet hair brush is ideal for carpets, upholstery, stairs and more.
Why does my Shark SV780 beep when you turn it on
Hello Don,
We would like you to know that it is normal for the Shark® Bagless Cordless Hand Vac to beep when you power it on.
We hope this information helps.
The Customer Support Team
We would like you to know that it is normal for the Shark® Bagless Cordless Hand Vac to beep when you power it on.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Will it go over floor transition strips?
Hello HecC,
We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum can pass over normal thresholds with ease.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum can pass over normal thresholds with ease.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Is there a way to program the shark ion as to where the docking station is? If its in a different room than where the docking station is, it just wanders all over the house until the battery dies.
Hello Lori,
We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We recommend putting the charging dock in a central location in your home. We also recommend that the dock has at least 3 feet of clearance on either side and 5 feet of clearance in the front.
We hope this information helps.
The Customer Support Team
We are sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We recommend putting the charging dock in a central location in your home. We also recommend that the dock has at least 3 feet of clearance on either side and 5 feet of clearance in the front.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Is it better to turn the Shark off when not in use or to dock it even if the battery is full?
Hello AndreaH,
We would like you to know that we do not recommend powering off the Shark - ION™ 750 App-Controlled Robot Vacuum when not in use. This way the vacuum is always ready to go. If you have set up a schedule, the vacuum needs to remain on to ensure that it starts at the right time.
We hope this information helps.
The Customer Support Team
We would like you to know that we do not recommend powering off the Shark - ION™ 750 App-Controlled Robot Vacuum when not in use. This way the vacuum is always ready to go. If you have set up a schedule, the vacuum needs to remain on to ensure that it starts at the right time.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Can you connect it to 2 iPhones
Hello,
We are happy to confirm that you can connect the Shark - ION™ 750 App-Controlled Robot Vacuum to 2 different mobile phones. When setting up the app on the second phone, you need to use the same email address and password used on the first phone.
We hope this information helps.
The Customer Support Team
We are happy to confirm that you can connect the Shark - ION™ 750 App-Controlled Robot Vacuum to 2 different mobile phones. When setting up the app on the second phone, you need to use the same email address and password used on the first phone.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION™ 720 Robot Vacuum - Silver
Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.
My robot is connected to the dock and says it is fully charged. But when I push the clean button the button that says max lights up and the robot chimes 3 time, while not moving. What is wrong with it. I just received the robot for Christmas.
Hello tjoljo,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you.
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream
Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.
When I pick my shark flexduo up the head drops down. Is it ment to stay up in place. I find it very frustrating. Only got it yesterday
Hello Kimmie88,
We are sorry to hear that you are experiencing difficulty with your Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer support Team
We are sorry to hear that you are experiencing difficulty with your Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team