Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Why doesnt shark always return to dock when battery gets low? It will just stop wherever it is rather than returning to dock.
Hello Sambo,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Powered Lift-Away Speed Bagless Upright Vacuum - Emerald
Shark Rotator Powered Lift-Away Speed Bagless Upright Vacuum: Keep your home spotless with this upright vacuum, which features Anti-Allergen Complete Seal technology and a HEPA filter to eliminate up to 99.99% of dust and allergens. The swivel design lets you maneuver easily around furniture and tight corners for a thorough clean.
When I began vacuuming today the brush light did not go on when I lowered the handle, and the brush did not turn. I checked all connections and everthing looked like it was secured in place. Any suggestions?
Hello Patrice,
We are sorry to hear that you are experiencing difficulty with your Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark® Rotator® Powered Lift-Away Speed™ Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Do I understand correctly that you leave the robot turned on while it is charging 24/7? Or should I shut the power down if it's fully charged?
Hello Tra,
We would like to confirm that the Shark - ION™ 750 App-Controlled Robot Vacuum needs to be powered on while charging. We would also like you to know that you can leave the robot on the charger after it is fully charged without affecting the battery.
We hope this information helps.
The Customer Support Team
We would like to confirm that the Shark - ION™ 750 App-Controlled Robot Vacuum needs to be powered on while charging. We would also like you to know that you can leave the robot on the charger after it is fully charged without affecting the battery.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I was given this as a Christmas gift, my question is; my condo is literally 640 square feet, so is it even worth keeping this vacuum when I have such limited space already?
Hello Jake,
We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floor. By using an array of sensors, the Shark ION™ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. The Shark ION™ Robot might not hit every area in one cleaning, but by scheduling daily cleaning, you'll notice its cleaning path will differ with each run to ensure it is maintaining your floors.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum is designed with Smart Sensor Technology so it can navigate around obstructions as it cleans your floor. By using an array of sensors, the Shark ION™ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. The Shark ION™ Robot might not hit every area in one cleaning, but by scheduling daily cleaning, you'll notice its cleaning path will differ with each run to ensure it is maintaining your floors.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
My shark ion 750 beeps every 30 seconds when docked and charging. There are no error codes. Please advise.
Hello Jen,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Is the belt replaceable
Hello Bru,
we would like you to know that the belt for the Shark Navigator® Lift-Away® Bagless Upright Vacuum is not replaceable. With this being said, the Shark Navigator®’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, remove the obstruction, and return to vacuuming. There are no belt maintenance or replacement costs to worry about.
We hope this information helps.
The Customer Support Team
we would like you to know that the belt for the Shark Navigator® Lift-Away® Bagless Upright Vacuum is not replaceable. With this being said, the Shark Navigator®’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, remove the obstruction, and return to vacuuming. There are no belt maintenance or replacement costs to worry about.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
What is the purpose of the small brush that moves forward and backward on the bottom of motorized floor nozzle?
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Hello Dpurp6,
We are happy to assist you with your inquiry about the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away®. We would like you to know that the small brush in question controls the suction release. This allows for easier maneuverability on carpet.
We hope this information helps.
The Customer Support Team
We are happy to assist you with your inquiry about the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away®. We would like you to know that the small brush in question controls the suction release. This allows for easier maneuverability on carpet.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION™ 720 Robot Vacuum - Silver
Keep floors and carpets clean with this SHARK® ION™ robotic vacuum. Its smart sensors navigate floors while adapting to and avoiding obstacles, and you can set up no-go areas with Bot Boundary strips. This SHARK® ION™ robotic vacuum has a long-life lithium-ion battery that keeps it operating for a full hour on a single charge.
Can you use the Shark 720 on vinyl flooring?
Hello Carrie0118,
We are happy to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types.
We hope this information helps.
The Customer Support Team
We are happy to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - DuoClean Lift-Away Speed Upright Vacuum - Black and Gray
Clean your room quickly with this Shark DuoClean upright vacuum. Its deep-cleaning bristle brush and soft brushroll capture particles of any size, while the quick-release detachable canister lets you use the wand alone to reach hard-to-access spaces. This Shark DuoClean upright vacuum has LED headlights for visibility and an accessory storage compartment to keep everything organized.
How much does it weight?
Hello Dar,
We would like you to know that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum weighs approximately 13 pounds.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark® DuoClean® Lift-Away Speed™ NV771 Upright Vacuum weighs approximately 13 pounds.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Is it ok to let the shark ion robot charge overnight even tho is it fully charged? Should I turn it off when I go to bed?
Hello NateDawg11,
We would like you to know that it is perfectly okay to leave the Shark ION™ 750 App-Controlled Robot Vacuum on the charger overnight. This will ensure the robot is ready to go when you need it.
We hope this information helps.
The Customer Support Team
We would like you to know that it is perfectly okay to leave the Shark ION™ 750 App-Controlled Robot Vacuum on the charger overnight. This will ensure the robot is ready to go when you need it.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team