Shark Support Team

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June 7, 2016
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March 5, 2024
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Shark Support Team's Answers

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Shark - Rocket DeluxePRO Bagless Vacuum - Lavender

Shark Rocket DeluxePro Bagless Vacuum: This lightweight and maneuverable vacuum offers powerful suction and amazing performance, letting you clean your floor, ceiling and everything in between. The top portion detaches for use as a hand vac.

Can u use this vacuum to vacuum up water

Hello Jay,

We are sorry to inform you that the Shark® Rocket® DeluxePro Bagless Vacuum is not designed to suck up water.

We hope this information helps.
The Customer Support Team

5 years, 9 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.

I have a Shark ION 750. At a party, I believe some child must have stepped on it and now one of the drive wheels is stuck in the up position, that is inside the body. I am afraid to try to pry it loose. Is the robot easy to open to free the wheel.

Hello Bill,

We are sorry to hear that this happened to your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

Hi I have Mexican Saltilo Tile that is un even floor surface. Do you know if it work on that kind of floor?

Hello Susy,

We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum will work great on most flooring types.

We hope this information helps.
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.

Do the Shark vacuum cleaner run by a belt and what size belt do it run by.

Best Answer

Hello G,

We would like you to know that the Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum does use a belt; however, the Shark Rotator®'s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and return to vacuuming, with no belt maintenance or replacement costs to worry about.

We hope this information helps.
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red

How do you unclog the Shark vacuum?

Hello Lboss,

We are sorry to hear that you are experiencing an issue with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

Thank you,
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

What happens if I don’t have enough clearance for the charging dock? I have a few feet, but not the 5 feet required. Is there any way around this problem?

Hello Shanna,

We definitely understand your concerns. If the dock for the Shark - ION™ 750 App-Controlled Robot Vacuum does not have the proper clearance, the robot may struggle to find it.

We hope this information helps.
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - Professional Lightweight Iron - Red

Remove wrinkles from garments with this Shark GI305 professional lightweight iron, which delivers 1500W of power for effective operation and features a 180° tank for easy filling under a faucet.

How long is the cord

Best Answer

Hello Kait,

We would like you to know that the power cord on the Shark® Professional Lightweight Iron is approximately 8 feet long.

We hope this information helps.
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash

does this thing work without an app or smartphone? i have neither, i also do not have alexa. should i get rid of it now?

Best Answer

Hello dor,

We would like you to know that you can certainly use the Shark ION™ 750 App-Controlled Robot Vacuum without the app or smartphone. You can manually control the vacuum by pressing the on-board buttons. With this being said, if you want to set up scheduled cleanings, you will need WiFi, a mobile device (smartphone or tablet), and the Shark® App.

We hope this information helps,
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark - Corded Steam Pocket Mop - Lavender/Chrome

Clean your hard floors without chemicals by using this Shark steam mop. It uses powerful steam to lift dirt and kill germs and bacteria, leaving your floors dry almost immediately. This Shark steam mop has an extra-large water tank, so you can clean your floors without stopping for a refill.

are the pads re-washable?

Hello venus,

We would like you to know that the pads for the Shark® Professional Electronic Steam Pocket® Mop are washable. We recommend machine washing the pads separately in warm water, using liquid detergent. Never use bleach, powdered detergent, or fabric softeners, as they may damage or leave a coating on the pads.

We hope this information helps.
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team

Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum - Dark Plasma Blue

The Shark Rocket Self-Cleaning Brushroll Corded Stick VacuumShark has created a self-cleaning brushroll that delivers nonstop hair removal. Add that to an ultra-lightweight vacuum with floor-to-ceiling versatility and an XL dust cup, and you�ve got the Shark Rocket Self-Cleaning Brushroll Corded Stick Vacuum.

We have a lot of cat little boxes that use PELLETS. I'm looking for a stick vacuum that will easily pick up the litter pellets without swapping accessories. How well does this vacuum work I this type of situation?

Hello Turkity,

We would like you to know that the Shark® Rocket® Zero-M™ ZS352 Bagless Pet Handheld/Stick Vacuum is great for picking up dry, unused cat litter.

We hope this information helps.
The Customer Support Team

5 years, 10 months ago

Posted by:

Shark Support Team