Shark Support Team
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- Answer Count2297
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- First AnswerJune 7, 2016
- Last AnswerMarch 5, 2024
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Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I have a shark Ion robot second one I might add. Kind of disappointed, I have only been able to use each for a week. It turns on is fine for maybe thirty seconds and then makes this awful groaning noise. Help!!! Don't want to send another one back.
Hello Jandy6564,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Shark APEX combines DuoClean, self-cleaning brushroll and Powered Lift-Away technologies to deliver our ultimate full-sized cleaning experience.
How easily does this vacuum move on thicker pile carpets? How many "vacuum height settings" are on this model ?
Hello DebLasVegas,
We would like you to know that the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away® is great for vacuuming high pile carpet. The vacuum has 3 flooring settings. The settings are Hard Floor, Carpet/Low pile, and Thick Carpet/Area Rug.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away® is great for vacuuming high pile carpet. The vacuum has 3 flooring settings. The settings are Hard Floor, Carpet/Low pile, and Thick Carpet/Area Rug.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Clean carpets and upholstery efficiently with this Shark Rotator Lift-Away vacuum. The pet power brush and pet upholstery tools provide thorough removal of fur and debris, while the HEPA filter pulls allergens and dust from your interior environment. This Shark Rotator Lift-Away vacuum has a detachable canister for convenient portable cleaning.
My hose is clogged from sucking up Ovaltine. How do I unclog this without having to take it to a service person?
Hello Boney,
We are sorry to hear that you are experiencing difficulty with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark® Rotator® Professional Lift-Away® NV501 Bagless Upright Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
My shark ion robot won’t charge. It’s brand new. I found it completely dead in a corner of my kitchen (hardwood floor) . I put on the dock to charge and 24 hrs later it was still dead. No lights even. Nothing caught in it. How do I get it to charge?
Hello Anj,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
Why has my shark ion started to get loud and a squalling noise
Hello Mk1970,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - IONFlex 2X DuoClean IF251 Bagless Cordless Pet Stick Vacuum - Blue stream
Complete your cleaning routine with this Shark IONFLEX vacuum. Its 2x ION power pack system includes two LiIon batteries to provide backup power and longer run time, and it bends to reach floors under low-lying furniture thanks to its MultiFLEX technology. Convert this Shark IONFLEX vacuum into a handheld vac to clean ceilings and small corners.
Does this work well on hard floors? My dyson v7 has a tendency to leave behind debris and scatter it around. Thanks
hello Lolajane,
We would like you to know that the Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Pet Stick Vacuum is great for bare floors. The DuoClean® Technology features a bristle brush to deep clean carpets and an additional soft brushroll to pull in larger particles and directly engage bare floors for a polished look.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark® IONFlex™ 2X DuoClean® IF251 Bagless Cordless Pet Stick Vacuum is great for bare floors. The DuoClean® Technology features a bristle brush to deep clean carpets and an additional soft brushroll to pull in larger particles and directly engage bare floors for a polished look.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Keep carpets clean with this Shark upright vacuum. It has anti-allergen technology and a HEPA filter to trap and contain 99.9 percent of particles, and it comes with pet tools for efficient removal of hair from floors and upholstery. This Shark upright vacuum has a motorized brush that you can use for heavy-duty jobs.
Where can I get filters for my shark
Hello ctazman51,
To assist you with ordering replacement filters for the Shark Navigator® Lift-Away® Bagless Upright Vacuum, please reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
To assist you with ordering replacement filters for the Shark Navigator® Lift-Away® Bagless Upright Vacuum, please reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
How long does it take for the first full charge?
Hello Charlesg,
We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum takes approximately 3 hours to fully charge.
We hope this information helps.
The Customer Support Team
We would like you to know that the Shark - ION™ 750 App-Controlled Robot Vacuum takes approximately 3 hours to fully charge.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - Rocket DuoClean HV381 Bagless Upright Vacuum - Plasma blue
Power through your weekly carpet clean with this Shark Rocket with DuoClean complete upright vacuum. It eliminates particles both large and small, and the deep-cleaning bristle brush breaks through embedded dirt to ensure a deeper clean. Plenty of space for debris ensures this Shark Rocket with DuoClean complete upright vacuum is practical for your everyday cleaning needs.BR>
How do I clean this Vacuum cleaner I don’t know how to take the dirt out
Hello Keke,
We would like you to know that there are 2 ways to empty the dust container on the Shark® Rocket® DuoClean® HV381 Bagless Upright Vacuum. Make sure the unit is unplugged first. Remove the dust cup by squeezing the two "dust cup release" latches on either sides of the base and pulling it straight out. Place the rest of the vacuum on the floor. Hold the dust cup over the trash and press the bottom door release button to empty. To reattach, insert the dust cup straight into the hand vacuum until you hear it click into place. You can also separate the hand vac from the rest of the vacuum by pressing the wand release button. Next, hold the dust cup over the trash and press the bottom door release button on the front of the dust cup. Tap gently to empty contents or wipe clean with a soft cloth.
We hope this information helps.
The Customer Support Team
We would like you to know that there are 2 ways to empty the dust container on the Shark® Rocket® DuoClean® HV381 Bagless Upright Vacuum. Make sure the unit is unplugged first. Remove the dust cup by squeezing the two "dust cup release" latches on either sides of the base and pulling it straight out. Place the rest of the vacuum on the floor. Hold the dust cup over the trash and press the bottom door release button to empty. To reattach, insert the dust cup straight into the hand vacuum until you hear it click into place. You can also separate the hand vac from the rest of the vacuum by pressing the wand release button. Next, hold the dust cup over the trash and press the bottom door release button on the front of the dust cup. Tap gently to empty contents or wipe clean with a soft cloth.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team
Shark - ION Robot Vacuum R75 with Wi-Fi - Smoke/Ash
The Shark ION Robot is designed with a Tri-Brush System, combining side brushes, channel brushes, and a multi-surface brushroll to handle debris on all surfaces, corners, and edges. Use the SharkClean app or voice control with Alexa or Google Assistant to start cleaning from anywhere Shark ION Robot.
I have used my Shark successfully about 6 times. But today it leaves the dock then returns. That’s all it will do. Not happy. Help. Looking for receipt.
Hello Superbee,
We are very sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
We hope this information helps.
The Customer Support Team
We are very sorry to hear that you are experiencing an issue with your Shark - ION™ 750 App-Controlled Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
We hope this information helps.
The Customer Support Team
5 years, 9 months ago
by
Posted by:
Shark Support Team